First National Bank of Omaha in Scottsbluff is known for its friendly and helpful service. The bank offers personal, business, commercial, and wealth solutions through branches, mobile, and online banking, making it easy to handle checking accounts, loans, mortgages, and more. The staff is praised for going out of their way to assist customers, including those with special needs, like a disabled veteran and an elderly family member, ensuring they get the help they need. Customers appreciate the professional, quick, and personal attention they receive, which keeps them loyal to the bank. One reviewer highlighted an employee who resolved a credit card issue efficiently, emphasizing the positive impact of good customer service. Many customers value the bank’s independence and family-owned status, trusting that decisions are made with their best interests in mind. Overall, FNBO is seen as a reliable, caring bank that provides a great banking experience, with many customers expressing their love and appreciation for the staff and services.
They are very polite and helpful and easy to setup accounts with
February 2026
The employees were amazing! Very helpful, very kind, great sense of humor, very professional and personable! Most places are too serious and not very sociable. FNBO employees are fun, professional and very sociable! I'm glad I Bank here!
June 2025
After having zero luck with card services over the phone with a credit card issue, Kaylee took the time to answer all of my questions and get to the bottom of the issue quickly and professionally. She is the sole reason that me and my family will keep accounts active with this facility. I wish more employees were like her.
