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May 2022 by Kelly F.
Ordered a stove. The day of delivery they call and say the whole side is smashed in and they have to reorder. 4 weeks later they call and tell me it is in but delivery is another 2 weeks out. Customer service and customer care is absolutely pitiful.
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February 2022 by Hannah P.
My husband and I visited the Home Depot in Scottsbluff, Nebraska this afternoon as we were checking out we were helped by T who was unfriendly, unhelpful, and rude at best. This is the first time we've ever had someone be so rude about the military discount. If you don't know how to help me figure out the app that is fine, but there was no need to be so rude and condescending when I asked for help. Helping people is the job is it not? She was also very rude and unhelpful when we had accidentally grabbed the wrong tool for the deal we were trying to get. Luckily there was a young man there too, that I unfortunately didn't catch his name, that helped us find the right one instead of being irritated that we needed some assistance.
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October 2021 by Travis Samuelson
No one helps you and they don't even order seasonal items. Walmart is better than this shithole
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September 2021 by Kayce J.
I have had the worst retail experiences with this store! I ordered $3000 worth of carpet (not the one I wanted because it was in back order for MONTHS) and a week later I got a message stating it had shipped and told me a date it would be in. They lost it.... I FINALLY got it 2 weeks later. They made us wait over an hour at the store to pick it up because no one went to go get it! Next..... BEFORE I ordered the carpet I had ordered $3500 worth of kitchen cabinets. When I made the order the guy said it would be 3 to 4 weeks to get here. After we ordered it all, the next day we were told 6 weeks!! so 6 weeks later, I get informed that the cabinets have FINALLY shipped. Supposed to arrive a week later. A week goes by, nothing. I call the store and was informed that it had shipped.... The day AFTER they were SUPPOSED to be here! NOW I wait to see if they show up in another WEEK!!!! All the manager on duty can say is "Oh sorry." Don't waste your time with this store! It might be a little cheaper but the headache has cost a LOT MORE!
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September 2020 by Guy Johnson
worst customer service ever I will never step foot in this store again
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May 2020 by Eva Bell
They need to know that handicap people can NOT walk as far as the had us do yesterday, try to tell them I left my oxygen in the car as I was going to use the cart, they stopped us from using the only one there. The teller was Very rude and would Not listened. It will be a very long time for us to go there again.
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January 2020 by Ted Kinney
I would NOT recommend Home Depot to anyone wanting to get anything accomplished! We started a home makeover in May of 2019. Home Depot messes up the order several times. We’re still, January 2020, awaiting completion! Did you know they DON’T deliver even though they say they do? We made about 6 trips, 64 miles round trip, to pick up our orders. Contacting them by phone isn’t any better. Always talk to a different person that has no idea what’s going on. Their assistant managers don’t seem to know either. Their motto is a joke!
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January 2020 by Christine Kinney
@homedepot so disappointing that you’ve left customers with an unfinished job since MAY!! My in-laws have been far too patient, they deserve to have their floors and baseboards finished as promised and paid for. I’m
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December 2019 by Christine N.
Very disappointed in Home Depot Scottsbluff. My in-laws have been waiting for floor and baseboard installation since MAY!!! They currently have an unfinished job and Home Depot continues to drag their feet and ignore their calls. This is completely unacceptable!
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September 2019 by Abigail Newsom
Awful customer service, they did an awful job having my mothers washer dryer set delivered. Something went wrong to where the delivery service forgot one piece, Home Depot didn't check the delivery service, then they basically told my dad it wasn't their problem and are now trying to get us to pick up the missing piece. Ridiculous. Shop locally, folks.
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June 2019 by Charles Smith
really great help and the girl worked in shipping and receiving. she knew more about the store than one of the regulars. customer service lady was very great help too.
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February 2019 by Hilary Gore
The service was terrible, and we waited over an hour for something to be brought to the front. We will be going some place else next time.
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November 2018 by Jama M.
They have a lot of people standing around at Home Depot and no one wants to help you. I don't often or ever write a review but I'm very frustrated. We have a large job we are trying to do and it's very frustrating when no one wants to help And so many are standing around!
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June 2018 by Sherry Fibelstad
There were so many arrangements beautiful flowers to vegetables plants that are tooken care of. Whished we went there first instead of the other place we went and that says a lot!! N
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May 2018 by cindy Misner
Great place to go
