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September 2022 by Erick Blake
It's my store. Go there all the time.
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May 2022 by Kelly F.
Ordered a stove. The day of delivery they call and say the whole side is smashed in and they have to reorder. 4 weeks later they call and tell me it is in but delivery is another 2 weeks out. Customer service and customer care is absolutely pitiful.
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February 2022 by Hannah P.
My husband and I visited the Home Depot in Scottsbluff, Nebraska this afternoon as we were checking out we were helped by T who was unfriendly, unhelpful, and rude at best. This is the first time we've ever had someone be so rude about the military discount. If you don't know how to help me figure out the app that is fine, but there was no need to be so rude and condescending when I asked for help. Helping people is the job is it not? She was also very rude and unhelpful when we had accidentally grabbed the wrong tool for the deal we were trying to get. Luckily there was a young man there too, that I unfortunately didn't catch his name, that helped us find the right one instead of being irritated that we needed some assistance.
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September 2021 by Kayce J.
I have had the worst retail experiences with this store! I ordered $3000 worth of carpet (not the one I wanted because it was in back order for MONTHS) and a week later I got a message stating it had shipped and told me a date it would be in. They lost it.... I FINALLY got it 2 weeks later. They made us wait over an hour at the store to pick it up because no one went to go get it! Next..... BEFORE I ordered the carpet I had ordered $3500 worth of kitchen cabinets. When I made the order the guy said it would be 3 to 4 weeks to get here. After we ordered it all, the next day we were told 6 weeks!! so 6 weeks later, I get informed that the cabinets have FINALLY shipped. Supposed to arrive a week later. A week goes by, nothing. I call the store and was informed that it had shipped.... The day AFTER they were SUPPOSED to be here! NOW I wait to see if they show up in another WEEK!!!! All the manager on duty can say is "Oh sorry." Don't waste your time with this store! It might be a little cheaper but the headache has cost a LOT MORE!
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January 2020 by Ted Kinney
I would NOT recommend Home Depot to anyone wanting to get anything accomplished! We started a home makeover in May of 2019. Home Depot messes up the order several times. We’re still, January 2020, awaiting completion! Did you know they DON’T deliver even though they say they do? We made about 6 trips, 64 miles round trip, to pick up our orders. Contacting them by phone isn’t any better. Always talk to a different person that has no idea what’s going on. Their assistant managers don’t seem to know either. Their motto is a joke!
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January 2020 by Christine Kinney
@homedepot so disappointing that you’ve left customers with an unfinished job since MAY!! My in-laws have been far too patient, they deserve to have their floors and baseboards finished as promised and paid for. I’m
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December 2019 by Christine N.
Very disappointed in Home Depot Scottsbluff. My in-laws have been waiting for floor and baseboard installation since MAY!!! They currently have an unfinished job and Home Depot continues to drag their feet and ignore their calls. This is completely unacceptable!
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September 2019 by Abigail Newsom
Awful customer service, they did an awful job having my mothers washer dryer set delivered. Something went wrong to where the delivery service forgot one piece, Home Depot didn’t check the delivery service, then they basically told my dad it wasn’t their problem and are now trying to get us to pick up the missing piece. Ridiculous. Shop locally, folks.
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June 2019 by Charles Smith
really great help and the girl worked in shipping and receiving. she knew more about the store than one of the regulars. customer service lady was very great help too.
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February 2019 by Hilary Gore
The service was terrible, and we waited over an hour for something to be brought to the front. We will be going some place else next time.
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December 2018 by Joey Tetreault
I purchased a DeWalt 20volt impact/drill set, and in 4 months of light use my drill will cutout intermittently. I do understand the return policy is 30 days but with me being a loyal customer spending 10,000$ in the last month I figured you would let me upgrade with me paying the difference. Also I went out of my way to change my drywall (230pcs) delivery due to the fact your truck driver was going on vacation. He damaged almost 30 pieces of drywall that I had to return on my own time. Your customer service is subpar at best. We will be shopping elsewhere.
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November 2018 by Jama M.
They have a lot of people standing around at Home Depot and no one wants to help you. I don't often or ever write a review but I'm very frustrated. We have a large job we are trying to do and it's very frustrating when no one wants to help And so many are standing around!
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March 2018 by Rob Farrenkopf
Absolutely worst service ever. Ordered cupboards never showed up. Talked to all managers, they don't care. Leo you are a joke.
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December 2017 by Sam Cheryl James Castillo
I would like to Thank Sherry Bear and Jay for helping me with my stair treads today. At first was told by an associate ' we don't do precision cutting' when I asked him to cut them to my size 'then he said that would be beyond his pay scale' unbelievable....he is definitely over paid for his lack of skills &/or desire to help customers. My husband worked for HD for years and he is very sick and I had to go get these for our stairs, and he told me they would cut them to size. Am so thankful for Bear asking Jay to help. He was polite and professional, after he was done I heard him say he had to get clocked out....then another gentleman needed assist loading and with a smile he went to help him! (Might be time for Al to retire) two great employees...Bear and Jay....attention Brian
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December 2017 by Dezirae Myers Wilkins
I'm a non-traditional college student and I went into Home Depot tonight with the hopes of putting together a pendulum frame out of pvc pipe to use for a class project. All that I had was a picture of what I wanted, but an employee named Warren was incredibly helpful in helping me locate all of the pvc pipe and connections that I needed to create it, as well as cutting some of the pvc pipe to size for me. He went above and beyond and I truly appreciate his patience and kindness.
