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December 2023 by Erica Curry
Mr. Guerrero is the BEST!! Always friendly and accommodating! Top notch employee and UPS is lucky to have him!
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April 2023 by Dillon Linson
The drivers who deliver to Mitchell are the best. I’ve had some negative experiences before but their attitudes and customer service is beyond exceptional going up and beyond. Seriously impressed with those drivers I’ve interacted with!
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February 2023 by Larry Arnold
I had a package I had to get. They got me right in. They're very courteous
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January 2023 by Nick Flowers
Usually pretty painless picking something up or dropping something off. Friendly workers
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October 2022 by Joshua Bishop
Driver keeps blocking the front door and won't even ring the doorbell that is within arms reach of where the packages are left.
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October 2022 by Tasha Harris -Tashaluvsyou
They're open for me to drop off a package 1 hour out of the day. I'm a disabled senior citizen I just moved here I don't know anyone it's very challenging to meet that requirement. Now I have to find some way to still get there in that one hour time span in order to return my Cox cable box and not be charged for it. Not very easy to deal with.
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April 2022 by Andrew Wood
I was unable to get my gloves before heading into the Rockies thanks to this UPS location. They attempted delivery once on Friday, and didn't try anything Saturday. They didn't leave a paper slip. They had all the address info needed.My wife called them and they said they would try to deliver first thing Monday. They didn't even attempt delivery on Monday. There's no way to switch it to pickup unless they attempt a delivery and leave a paper slip. This place is useless.
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April 2022 by Elizabeth Flick
Had a package from my pharmacy that was clearly marked next day delivery and perishable. Went to Scottsbluff who then sent it to North Platte to send it to Scottsbluff. Took 5 days to get my medications.Now I have another perishable . Why can't you do your job right?package that has been sitting in Scottsbluff all day long.
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April 2022 by Liz Wood
Staying at an RV Campground, address included my site number, UPS made a delivery attempt but didn't leave a sticker so I can't even change it to pickup at the CS center. Called UPS to verify address, told another attempt would be made today, status on my tracking number still shows address needs verification and it isn't even on a truck. This is the second time in Nebraska UPS has utterly failed.
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December 2021 by Monica Martin
This could’ve been a five star if the woman who came to pick up my package hadn’t lied to my face about knocking on my door, and wasn't so clueless about what to do. When she arrived I saw it on my Ring camera and was waiting near my front door for her to knock or ring the doorbell. When she finally did walk up, all she did was try to put the label in my door. She was going to put the notice saying she came by and no one answered, so I opened my door and she said “oh, I knocked, you must not have heard me.” I said “ no, you didn’t because I’ve been here the entire time.” We got my package labeled and she took it, but the fact remains that I have the whole interaction on my Ring.
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December 2021 by Susan Nab
The worst service! I have had a Amazon package out for delivery for 2 days now and never delivered. It is an item that if it is frozen it is ruined and not safe to consume. Since it was on the truck yesterday and it got down in the 20's last night I am sure it froze and is useless and I will have to toss it! Not the 1st time I have had issues with them! Driver is rude and they drive like maniacs, surprised someone hasn't been hit by one of their trucks!
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November 2021 by Marcia Broderick
Normally very good service but I've had a pkg sitting at main ups for 3 days now. Shows delivery tomorrow, wondered what the delay is!
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July 2021 by psopro2
Quick and precise I was able to get in and out without any issues and they expedited process with there efficiency
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July 2021 by Dillon
1 hour of being open is ridiculous, especially in a rural area where you might have to drive a half an hour to get to town.
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June 2021 by Melissa Jones
My package was delivered a day ahead of estimated schedule. I would give 5 stars, except the driver delivered my package to a neighbor only because they have the same last name, disregarding the address on my package. Then he flew down the road drastically exceeding safe speeds. The house my package was delivered to doesn't even share the same street name. Thankfully my neighbor was honest and brought my package to me.
