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January 2024 by Eric Salinas
Very helpful and knowledgeable sales team.
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December 2023 by Elijah Essex
Awhile back I felt like I was getting pushed into something and recently heard a dear friend of mine was asked to leave the store for asking to be looked up for model he bought and was looking to purchase again. I've only heard even more and austere stories about Allen. Won't be going back for sure.
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June 2023 by Chelsea Podlesak
10 out of 5. Zach is absolutely fantastic, and I wish we had gone in there sooner. Don’t bother going anywhere else, this is hands down the best place to get a mattress in the panhandle.
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October 2022 by Michelle myers
I bought a king sized bed here and they were super friendly and very helpful. A few months later they helped me uninstall the bed and they did a great job. Thank you guys so much!
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March 2022 by Evan Lerma
Awesome service! Always a pleasure doing business with Zach
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November 2021 by Becky Reisig-Tower
We just purchased our new bed there. The service was great and Zach was a lot of help! I love ❤️ my new Tempur pedic bed! Thank you so much ?
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July 2021 by Ginny Parmenter
I walked into Waterbed Showcase determined to leave with a new, comfortable, high quality mattress. Zach was great at explaining the differences between mattresses. He was also very patient as I tried one mattress after the other. The one I selected in the size I wanted was not in stock so I had to wait to receive it. But it was worth the wait. Also, they were having a sale at the time I purchased the mattress and offered interest free credit. Zach worked to get me a mattress sooner than expected, delivered it and set up the bed in a short amount of time. Zach is very knowledgeable and offers great customer service! I am very happy with the mattress and sleeping quite comfortably. I highly recommend Zach and Waterbed Showcase. G Parmenter
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July 2021 by Garrett Schaneman
I went to look at a new mattress today, but I would never spend money with Allan at this store. He was brash, pushy, and disrespectful. I see other reviews that there is great customer service with this store and maybe we caught him on a bad day?
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July 2021 by Tracy Grieb
Top notch personalized service from Zach! Go here for your bed!!!
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April 2021 by Tyson Milam
In the market for a new bed. Settled on a bed and base after speaking with Kevin for a couple hours. Price was more than we felt comfortable with. But made an offer and was turned down. Contacted Tempurpedic directly and priced out the same setup. Sent the quote to Waterbed Showcase and asked if they'd match the price quoted by Tempurpedic. They declined to price match. So we ordered directly and saved a ton of money. Salesman was phenomenal. No pressure and he is very knowledgeable. Tried to shop local but local doesn't want the business.UPDATE: Alan contacted us today and wanted to make things right. We are now in to our new bed. Took care of paperwork this evening and they even delivered and set it up yet tonight.
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November 2020 by Michelle Salway
Zach was amazing to deal with. Amazing pricing, even price matching. He goes above and beyond to get you what you need. Real customer service, not like some stores that act like it's a privilege to shop their store. Definitely recommend!!
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November 2020 by Peggy McVay
Zac was awesome to work with!!!
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September 2020 by Schultz Flohr
Overall a great personalized experience. The salesman is very good and knowledgeable at what he does. I really liked Zach I think because he didn't pitch us into something we didn't need. He showed us really good beds and was also able to make a deal. A true slaesman and a nice one on one experience. Thanks!Jeff
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January 2020 by Tyrell Gill
I can't say enough about the customer service here. Zach went above and beyond to make sure we found the best bed for us. We purchased a bed and slept on it for 10 days. We realized that we had chosen a bed that was not a great fit for us personally. With the Comfort Guarantee that Waterbed Showcase offers, we were able to exchange for the perfect fit. Zach was understanding, patient, and extremely knowledgeable both instances we were in the store to try out the beds. My wife and I could tell that Zach had a genuine interest in our quality of sleep and health, and in us as individuals. I cannot recommend Zach or this business enough. Incredible customer service! Thank you!
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September 2019 by Rich Hayes
they don't respond to potential customers who are willing to travel to get there. Guess we'll be buying online.