“Leaving a review today was a must! This was my first time visiting this business. I had 3 separate items to send. A young man by the name of Julian greeted me immediately even though he was in the middle of something else when I walked in. He took my packages, one by one, and answered a couple of questions I had... all with a smile on his face. This stood out to me because he appeared so young yet professional and friendly. Sadly, I rarely see this type of customer service anymore. Because of him, I left with a smile too. Thanks, Julian! Wishing all good things to come your way and a very successful future ahead!”
“I called this office because I couldn’t get ahold of the Sioux City office, and most locations were already closed for the day. I called to see if they could edit or cancel a change of address request that I did online because I realized I made a mistake. I think the phone only rang 1 time before the employee answered, and right away he sounded very genuine and eager to help. Since it was the South Sioux office and the change of address involved Sergeant Bluff and Sioux City, he wasn’t able to look up my change of address. However, he helped me in every other way possible - gave me the numbers and hours of the locations to go to, and that my issue CAN actually be fixed once I go there. I feel SO much better about the issue now than I did before the phone call and he wasn’t even able to fix my problem!!! Now THAT is what you call great customer service!!!!!”