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April 2025 by Slender348 ._.
Horrible. On of the employees started to harass a customer and then went outside and yelled at another before smoking a cigarette. She was a short woman with blonde and brown hair. Giving it two stars though because excellent service from Blake
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April 2025 by Josh M
I drove to this Dollar General today to find an item for my son, who had been pestering me for weeks for a Dollar General-only item that constantly sells instantly upon being stocked. I checked online and saw these items were probably in stock, but from my experience at numerous other stores, the online inventory is often wrong. I had been to 6 or 7 other Dollar Generals, and the employees were typically grumpy, unhelpful, and unwilling to check backstock to see if they had these items in the back of the store, since shelves were always empty.
Fast forward to today (04/07/25), I drove to the Springfield DG at about 8 am, right at opening time. I went in and was met by both Hattie and John. I asked if they had the product I was looking for, and they said they were sold out. John immediately called another store to check inventory for me, which was super cool, but not successful. I told Hattie that I had been searching for weeks for this item for my son, and she and John immediately started searching new inventory containers to try and find them for me. To my surprise, they found the item and sold it to me without skipping a beat.
I left that store feeling pretty good, not only because I finally was able to get items my son and I had been searching for for weeks, but because two friendly employees treated me like a human, had great interpersonal communication and guest service skills, and went the extra mile to help out a customer instead of doing the easy thing and simply saying they didn't have the item I was looking for, like every other dollar general had in the recent past.
Thanks again for making our day, guys!
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July 2024 by Court Kin
Need to work on their theft prevention techniques. I did not enjoy feeling targeted and followed around the store. I likely would’ve bought a lot more but felt chased out. I love the convenience of stopping here but unfortunately may take business elsewhere.
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June 2024 by C L
Need to work on their theft prevention techniques. I did not enjoy feeling targeted and followed around the store. I likely would’ve bought a lot more but felt chased out. I love the convenience of stopping here but unfortunately may take business elsewhere.
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March 2024 by Jessika Zaner
About 2 weeks ago while in this store, I tripped and fell over a rack of toilet bowl fresheners that they had sitting on the floor in an aisle. Hurt my hip and my back. No report was taken. They didn’t move the items. Nothing. I will admit that I didn’t know I had to ask for the report, so that is on me. But I have been back in the store twice now to find the same rack of toilet bowl fresheners on the floor in the exact same spot as they were when I fell. It’s negligent at this point. I’ve brought it up to an employee every time I’ve been in there, they say it will get moved, and the next time I’m in it’s still there. The next person who trips is going to be a fragile elderly person who can’t heal the way my younger body can.
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September 2022 by Retha Johnson
Friendly staff, clean store.
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September 2021 by Caden C.
I called about getting some fake mustaches for my sons party and all I was wanting to know was if they had any in stock. The employee in a mean tone said only "No" I asked again if they had any in stock she said "No I said this already don't call again" even though this was the only time I called and when I asked I said it in a nice friendly tone. I will never shop here again I loved this place that lady should be fired for the disrespect I got from her. And after all that instead of saying have a good day or anything of that sort she just hung up.
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September 2021 by Hayley Kidder
Very clean store
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September 2021 by Denise Schroeder
I like the Springfield, Nebraska location !!!
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September 2021 by Kerri Conn
Great!
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September 2021 by Jones Towing
Not too busy.
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September 2021 by Shelly Ridler
Clean, friendly..
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August 2021 by Brenda S.
Found an item I wanted on the clearance rack at front entry. When I went to check out price was not reduced. When I ask the clerk said that wasn't her job. This is what is wrong with this country. No one wants to work. She begrudgingly offered to get the manager but I needed to go. Poor poor customer service. Does no one care about their jobs? Very disappointing
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February 2021 by Lana Becerra
Friendly staff, clean store
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January 2021 by Aurora Baumbach
Workers didn't say anything when we walked in. Not a welcome or hi. Didnt say anything when he rang up items. When I said thank you he said yup.
