December 2021 by Almaraz F.
DON'T TAKE OR BUY YOUR VEHICLE FROM SID DILLON WAHOO. My 2021 Chevrolet Silverado 2500 was stolen in August of 2021 (I bought it from Sid Dillon for 80k in October 2020). the damage was MINOR: a broken window, some scratched paint, some sensors were thrown off, and my fifth wheel hitch had to be replaced. Since September I've had to bring in my truck for repairs FIVE SEPARATE TIMES and they've had my truck, collectively for TWO WHOLE MONTHS.Matt, the autobody manager has shown nothing but carelessness and incompetence. A few weeks ago (our fourth visit) I took my truck in on a Wednesday as previously agreed and arranged with the Autobody manager, Matt, and when i called him the following Tuesday to check on the status of the work he told me he had NO IDEA that my truck had been dropped off!! My truck sat in their lot for ALMOST A WEEK without them touching it. For this period of time I had no vehicle. I was relying on friends, family, and paying for Ubers while my brand new truck sat in their lot. You may wonder, don't they have loaners? Yes they do, just not for me.Sid Dillon Wahoo gave us a loaner once (a 2010-ish Malibu) and they wasted no time accusing us of smoking in it. Did they tell us or ask us about this directly? Of course not. They just refused to give us any type of loaner and when i asked Matt to be honest and tell me why he said it was because they are accusing us of smoking in it and that I was banned and barred from any loaner INDEFINITELY. This hurt me to my core, the lies, the accusation, and the result. My dog died when a medical emergency came up and I didn't have a vehicle to transport him to the vet in time. Now I find out WHY they wouldn't give me a loaner, I am ENRAGED.My truck still has to go back for the "final round" of repairs (AKA-they forgot to order parts until my truck was in their shop this last time around). I'm going to call the dealership manager Scott on Monday to see if they will do the right thing and get my truck fixed once and for all in a TIMELY manner. At this point I just want to warn everyone to take your vehicle elsewhere.Stay away from this dealership and their sub par auto repair shop. Give your money and business to an establishment that will respect and value you.
