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October 2025 by Ross Pantano
This storage facility is great. I have used it for the past three years. Clean, safe, friendly service, fair rates. I highly recommend LockBox Storage!
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September 2025 by matt beck
This lock box location is great!! I've rented multiple units here and parking spots for my larger vehicles and the manager is always super helpful and very responsive to any needs or concerns! Ryan does a great job running this place and the rates are very reasonable. I highly recommend this place if you're looking for a good storage unit with responsive management!
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May 2025 by Abby Jordan
I was able to rent a space and talk to someone face to face the next day. Perfect location.
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November 2024 by Steven Bahm
Been pretty good place for storage. And convenient
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November 2024 by Scott Davis
Extremely nice to work with. Keep you informed should anything go wrong.
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July 2024 by Robert M
I would not even give them a one-star review but I have to do that least one. I have been having nothing but issues with them. I bought a motor home on their auction for over 2 weeks. I have been fighting to get the paperwork. I have been to the DMV four different times and on the phone with the DMV for a half an hour I could not get the vehicle towed because I did not have proof of ownership/title and a locksmith would not get into it without the title in my name. I had to rent the spot and I finally threw my hands up and said I'm done. I was refunded the money from lockbox and the auction company but was not allowed to get the money back on the storage space lesson learned The facility is nice but bad management;; since then I did buy a storage unit that was on auction. I have dealt with the new manager Ryan. I feel sorry for him. he was put into a place that has not been properly managed. working with him has been better so I thought I would edit and add on to my review. keep up the good work. Ryan
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June 2024 by Betsy Schellen
Never received my money back for the remainder of April. I paid the full amount of $128 on April 1st and moved my stuff out on the 17th. Called several times and my calls were sent to the Elkhorn location for some reason where I was told refunds are sent out on the 15th of every month. It’s well past May 15th and I have yet to see a dime back. I found out they don’t do prorated move outs at the Waterloo location so my 1 start stays.
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June 2024 by Tyler Beck
Great customer service and clean facilities! Only recommendation would be to widen the stalls for RV parking because there is not a lot of room to even walk in between RVs and get doors open, etc.
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May 2024 by Noah Scholl
So far has been a great experience. Reserved a unit online and I was moving items in within 30 minutes. The gentleman that helped me in the office was helpful and gave me the rundown in just a handful of minutes.
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March 2024 by dustin marek
I'll start by saying I won an online auction on 3/13. I went during business hours to finish the paperwork the same day and start clearing the unit since I had 72 hours to clean it out in order to get my deposit back. To my understanding a lady name Jay was sick and left. Mind you that there was another paying customer who had an appointment to gain access to her new unit. This lady was never notified and drove across the city just to get ghosted.
Fast forward to today, 3/14, I get a phone call from Jake, the regional manager, saying that the unit was recovered by the original owner before the auction was over and I was getting my money refunded.
I'm glad the original owner recovered however, their poor management forgot to notify the auction company to remove the unit. There is no accountability for their poorly ran facility. There is poor communication, and poor management.
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October 2023 by Amy Allbaugh
The units are great. I've had both climate controlled and not, and have had great luck over multiple years. The billing process is a little wonky recently - a lost credit card plus inability to access my online account (never used online before needing to change credit card info this month and troubles were system driven, not user error) resulted in a late fee that the local manager (Travis) isn't able to adjust. Travis is, and continues to be, great to work with!
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October 2023 by Michael Obeng
Lockbox Storage has been a pleasure to work with. The leasing process was seamless, very nice and clean facilities, and management is of the highest integrity. We are very happy with our experience and will use any of their facilities over and again. I highly recommend Lockbox Storage.
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October 2023 by Alesha Watson
Have rented a storage unit from Lockbox storage for 3 years and it’s been a great experience working with Travis. The facility is well maintained and he is very knowledgeable and easy to work with.
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October 2023 by Danny Leavitt
LockBox Storage has been great to work with. Very friendly and professional. The units are very clean. Everyone is so professional. Couldn't recommend LockBox Storage enough!
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October 2023 by Ben Bartlett
Wow! I’m very impressed. The unit and the property are immaculate. Great service and price as well. Highly recommend!
