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January 2024 by Eragon ELMO
If I could I’d give it a zero. After using this location for two + years I’ll never utilize them again. From Lying about a part order nearly leaving a 70 year old lady screwed before a bad snowstorm, to berating Both a customer and a mechanic and nearly causing a fight between family. Thanks to another parts store in town who came in to save the day for a nice lady who needed to have a drivable vehicle in a snowstorm (O’Rielly’s) do yourselves a favor. Go anywhere else. Walmart has better attitudes towards customers, and won’t lie. If you must go here Mike is the only one knowledgeable and trustworthy if he says it’s done you know it’s done. Corporate is getting a call from both me and a few very upset customers: small wonder most of the shops in town say to avoid this parts store.
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November 2023 by jay smith
I am absolutely amazed with the service from this store. The Manager Jen went completely out of her way to help us on our travels. I am thankful there are still people like this in the world!
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July 2023 by Ashley Rhodes
My family and I are traveling from Florida to Utah and our van broke down in this little town. Luckily we made it to the autozone and Chad was amazing. We thought it was our battery and he was very knowledgeable and spent a ton of his time trying to figure what we needed to do to get it running. Turned out they didn't have the part we needed but another store did. It was 45 miles away so he told us he could get it the next morning. Him and his girlfriend were so kind and helped us find a room and made sure our car made it there. The next morning my husband was able to get our car back to the store and Chad and Mike both assisted my husband to change out our alternator and made sure he had the tools he needed. They both went above and beyond to help us in every way they possibly could.They were a blessing. They were so kind and caring and helped make this a way less stressful situation. Thank you so much you guys for getting us out of Nebraska!
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July 2023 by Michael Petersen
I am thrilled to write a heartfelt review to express my deepest appreciation for the exceptional assistance provided by Mike Jones. Mike's commitment to going above and beyond the call of duty truly exceeded my expectations when he volunteered his personal time to help me through the process of fixing my vrokwn down vehicle. His unwavering support and willingness to come to me and guide me back on the road are unparalleled examples of exceptional customer service.From the very first interaction, it was evident that Mike possesses a genuine passion for his work and a strong dedication to helping customers. When I reached out to AutoZone with concerns about my vehicle, I had no idea that Mike would go to such great lengths to ensure my problem was resolved efficiently.Despite his busy schedule, Mike voluntarily came to my location, which was a remarkable gesture that alleviated a significant amount of stress and inconvenience. His willingness to provide assistance outside of the store environment demonstrated his commitment to customer satisfaction and went far beyond the typical duties of an automotive professional.Throughout the process of fixing my vehicle, Mike exhibited exceptional expertise and patience. He thoroughly explained the steps involved, ensuring I understood the intricacies of the repair process. His ability to break down complex concepts into simple, understandable terms enabled me to actively participate and learn along the way.One of the most remarkable aspects of Mike's assistance was his hands-on approach. Rather than simply giving me instructions, he actively showed me the repair process, providing a visual demonstration that significantly enhanced my understanding. His practical guidance empowered me to take control of the situation and develop the necessary skills to address similar issues in the future.Beyond his technical expertise, Mike's warm and friendly demeanor fostered a comfortable and supportive environment. He attentively listened to my concerns and patiently addressed any questions or uncertainties I had. His encouragement and reassurance instilled confidence in me, turning a potentially daunting repair into a manageable and even enjoyable experience.Furthermore, Mike's dedication to customer satisfaction was evident in his thoroughness and attention to detail. He not only fixed the immediate issue but also shared valuable insights and preventative maintenance tips to ensure the longevity of my air conditioning system. This extra effort demonstrated his commitment to ensuring a long-term solution and showcased his genuine concern for my satisfaction as a customer.In conclusion, Mike Jones at AutoZone deserves the highest praise for his exceptional dedication and expertise. By willingly giving up his personal time and coming to my location to assist with the repair of my inoperable vehicle, he went beyond the call of duty to ensure my needs were met. His professionalism, knowledge, and unwavering commitment to customer satisfaction are exemplary. I wholeheartedly recommend Mike to anyone seeking automotive assistance, as his remarkable customer service has left an indelible mark on me.I extend my heartfelt gratitude to Mike Jones for his outstanding support and for embodying the true essence of exceptional customer service. AutoZone is truly fortunate to have such a remarkable individual on their team, and I am grateful for the opportunity to have benefited from his expertise and dedication.
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July 2023 by Shelby Shumate
Hello, thank you Mike from auto zone ! Mike was awesome at helping me get my air filter and had good costumer service from him when they were crazy buisy, he was still super nice and knew what he was doing. Then I came back for a check engine light and the other guy (don't know his name )was extremely helpful as well. I will be back ! Thank you for your time Mike .
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July 2023 by kathleen reebie
MY SON WAS TRAVELLING AND GOT STRANDED IN YORK NEBRASKA, MIKE AND THE TEAM FROM AUTOZONE WERE AMAZING AT GETTING HIS VEHICLE RUNNING AND BACK ON THE ROAD! YOU'VE WARMED THIS MAMAS HEART! THANK YOU SO MUCH!
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July 2023 by Alicia Seals
My family van broke down. On our cross country trip to Washington and we needed a new alternator and they went above and beyond to help us out, they were very nice they even allowed our dogs to come in and get cooler.
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June 2023 by jamie junge
The guys here help me find what I was looking for very quickly and we're extremely helpful with my check engine light.
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May 2023 by Bruce Rankin
On a family trip my truck had a brake line break. I called Mike at AutoZone and he went above and beyond to help me get my truck back on the road. I would recommend Mike and his crew to anyone who need parts. They were professional and courteous and in no way let me down. I give them a huge huge thumbs up. Thanks Mike and guys, fantastic job.
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December 2022 by JENNIFER WARD
Mike is a Rockstar!! Traveling from out of state, our truck broke down. He dove right in and treated us like family! Helped in every possible way he could and went above and beyond to a level that totally exceeded our expectations! If the show “undercover boss” ever does an episode - This hardworking, extremely knowledgeable, invaluable employee, deserves his own Auto Zone franchise! Top notch service! Unbelievable!
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December 2022 by Edward Swank
Open on Saturday which was a surprise had the part I needed literally took time to go out inspect where the part went to make sure that what he was thinking was what I needed awesome people very very polite very courteous and I'll tell you what I was in a tight spot and they got me out of it great great place
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October 2022 by Heidi Davenport
Mike and Chad are AMAZING. Driving from MI to CO, my car broke down and my son and I ended up at Auto Zone. I knew what I needed and went in ready to grab my stuff and go from there. These two met me outside and right away asked what was going on and what I needed. I told them what I knew and they jumped in and took over. Got out tools and readers, got under my car to look it over. Talked it over with me; what I’d already done to the car, why I was having issues now. They didn’t let me lift a finger and I was able to focus on my son and keeping him content. I cannot say thank you enough to these two, Mike and Chad. They don’t know me and I don’t know them but they took care of me like I was family. 10/10, 5 stars, whatever, they are AMAZING. I could cry.
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October 2022 by Beverly Bee
“Whitney”Traveling through Nebraska on a Sunday when I had sudden tire pressure problems. I took a chance and went to AutoZone. Whitney was gracious and very generous with her time. She directed me to the right tools and helped me identify and address the tire problems….all this while multiple customers were streaming in and out of the store. I was so relieved to get the help I needed on a Sunday, no less, and so appreciative of Whitney’s knowledge, experience, and generous nature.Bev Sargent Noble
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October 2022 by Julie Hartford
Have never gotten better customer service than I just got at Auto Zone in York. Went in for wiper blades and didn't even have to ask to have them put on. Thank you so much, you made my day so much better!!
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September 2022 by Sammyf Padilla
Service was really bad 3 people where there not one wanted to check me out.it about the customer not the workers we pay you. Thanks and have a good day
