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March 2024 by Tanna Robinette
Second visit here, clean rooms, first time I had great customer service, this time around not so much. Front desk clerk while checking in was terrible, came down for breakfast this morning and accidentally spilled my half cup of coffee, the carafe was empty. I asked front desk that wasn’t even out front for help, they said someone would be out, well she came and I apologized 3 different times as I consider myself a pretty kind and nice person. She cleaned it up and told me to not spill anything again and leave such a mess! I was thinking are you kidding me, I guess people can’t have accidents and spill stuff. Then argued with me. I have worked customer service and this is HORRIBLE customer service to say the least.
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March 2024 by Casey Chesnutt
Checked in, they charged my card $215, then told me I had to run my card again. I showed them the money had been takin out. They respond with, "well It didn't go through on our end". I told them I couldn't afford to charge my card twice and they said they'd cancel my reservation. I went ahead and let them charge me ANOTHER $215. Which left me with $100 to my name. I asked if there was anything anybody could do and they said "call your bank". On a Saturday night. My banks 24hr line answered and said they have to wait for the charge to fall off for 5 days. I call IHG and they call the hotel 4 times. They won't do anything. While I'm traveling, the hotel charges me twice for one night, leaves me with nothing and I'm the one left to figure this out. Horrible experience. I'm done with this hotel and IHG. DO NOT LET THEM CHARGE YOUR CARD!!!
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February 2024 by dennis buchheit
They have a Monday through Wednesday happy hour!
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February 2024 by Ernie Porter
Craig does an excellent job! I always feel welcome when I stay there. The hospitality nights are nice, rooms are always clean.Breakfast is kept fresh. Potatos are appreciated.I will drive extra miles to stay at the Holiday Inn- York,
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February 2024 by Jesse H
Hair on shower surround, hair on bed. Turned on bathroom faucet and previous guests beard hair shot out from around the drain. Won't be back.
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February 2024 by Lisa Mcfarlane
Rooms: Our room was very clean & stalked with all the necessities.Safety: The parking lot was well lit and we felt very safe.Walkability: There were places to eat close by.
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January 2024 by Allyson Hendricks
The manager Rachel was incredibly rude. We had to cancel our vacation due to adverse weather conditions and road closures. She made no accommodations for our bookings. Wish I could give zero stars
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January 2024 by Devin Edds
We have stayed here several times & always have a positive experience. Rooms are clean & well maintained. Breakfast is warm & typical for a hotel. Pool is also usually very well maintained. Parking isn't hard to find. We like that its close to the interstate &
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January 2024 by Hector Garcia
The person who attended us at check-in was excellent, the room was clean, the towels were necessary, the beds and pillows were clean and very comfortable, the breakfast was very good and the lady had everything very clean and was supplying food all the time, I would return I will definitely install in another holiday inn.
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January 2024 by Chas Ruby
Excellent location off 80. The receptionist was very competent and nice.The festive decorations were out. Such a nice touch. They have an indoor pool that was well looked after. The morning breakfast was spot on and plentiful. But you could hear the traffic when you tried to get to la la land in their plentiful bed. This was a bother. Also, I wondered what went on in the past that they had police tape on on the stairwell railing(for what looked like a while). Left behind by some nefarious guests gone wild?
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December 2023 by Shari Mund
Very clean and spacious room. Friendly staff and breakfast was good. They actually had drinkable coffee! We didn't have to go to Starbucks which was just across the parking lot!Rooms: Very spaciousWalkability: Fast food nearby
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December 2023 by Sun Lion
Holiday Inn Express is a lil disappointing. The hotels in Iowa & Nebraska had ZERO USB ports. Tv's are from the 90's. The breakfast was much better in Nebraska. All the personnel are nice. But rooms are dirty, bathrooms & tubs kinda gross. And the toilets are about 1 foot off the floor. Good luck getting up. We had our 2 dogs and that was OK for accommodating them. Good to sleep at but not cheap. They need to update badly. Mattress was lumpy.
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December 2023 by Nick Neylon (WyoBadger)
Incredibly rude staff at this hotel. Was trying to read in the breakfast area early the morning while family was still sleeping and front desk person turned the lights out on me saying lights on was a sign to customers that breakfast was ready. I just spent five nights in a different Holiday Inn Express where I did this every morning and they welcomed me in that area. Difference between a place that understands good customer service and one that doesn’t. I spent 100 nights in hotels this year, including more than 70 in IHG hotels, and I’ve never been treated this way. Extremely disappointed.
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November 2023 by Francisco Kinchen
I was in bind due to my car breaking down. They helped out me and my family. The front desk , the housekeeping, the maintenance workers. All so friendly and understanding. They helped us thru a ruff time. The rooms were so clean and comfortable. The breakfast was great. Made me feel l Iike home. Great place to rest at. Thank you all
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August 2023 by Stacie Roscoe
Stayed here passing through to our destination. Nice updated hotel, VERY clean. Breakfast needs some work. Pancake machine was down, oven was broke, so not hot options. Thank goodness there was a Starbucks right outside! Would stay here again!
