Midwest Bank is a community-focused bank with branches across eastern Nebraska, dedicated to providing excellent customer service and the latest banking technology. Customers appreciate the friendly staff who greet them by name and are always willing to help with online banking issues, account information, or payments. Many reviews highlight the personable and helpful nature of the staff, making customers feel valued and well-supported. The bank offers a range of services including personal and business banking, checking, savings, debit cards, and competitive loans for personal, home, and small businesses. Customers also value the bank's proactive approach to security, with accounts monitored for unauthorized purchases and scams. The friendly, small-town environment is frequently praised, with customers noting staff members who go above and beyond to assist. Overall, Midwest Bank is recognized for its personalized service, commitment to community, and a long-standing tradition of serving clients with care and professionalism.
We have always had excellent customer service. We are no longer in Nebraska but retain a relationship with Midwest in York because of our past experiences.
September 2023
Horrible customer service left me locked out of my account for several days with no answer and quote can't be unlocked until the following Monday extremely awful bank to work with
December 2022
I like to make a complaint about one of your bank tellers She was very very rude to me. She asked me if I had my ID. I told her yeah but I have it on my phone and she said in a rude voice well go get your phone because I don't know who you are There was no smile on her face she didn't smile when I first went in there
