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January 2024 by Cory Gorman
Great service, great people!
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January 2024 by Gabriel Szekeres
Went Last week for the dreaded SMOG check (it passed ?) . I did a casual look about from the office area and WOW,, this joint is Clean,, the yard is tidy,, and the Service bays that I could actually see were equally well cared for. Obviously the technicians are proud of their spaces.I'm an Avid DIY mechanic,, but when I don't have the specific experience or equipment for a task I have to seek outside assistance.This shop clearly has my attention. ??
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January 2024 by Irma Mercer
Always professional, excellent service.
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January 2024 by Coy H.
They lie and use refurbished parts just to keep your vehicle running like shit and keep bringing it back to their useless shop with mechanics that don't care and lie. Screw these people.
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November 2023 by Carissa Gore
I’m writing this for my boyfriend who has been a client there twice. If we could rate zero we would. They take the car for a week at a time. When he would call about it he would be bounced around from person to person bcause nobody wanted to talk. They would also play phone tag constantly. I feel like they're trying to screw him over because he is disabled and they feel like they can e advantage of him.They said at first that it was under warranty for but when he had Between both jobs he spent $3200. He just picked the car up from them and within 20 minutes of driving it it’s already leaking antifreeze faster than ever. I don’t know about everyone else but after spending $3200 I expect the problem to be fixed but it’s not. He’s now having to wait on the tow truck to be able to get it home. They don’t fix problems, they make them worse.Service: Engine repair
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November 2023 by Phil P.
Forgot to provide "update". I took my truck into my old mechanic and he noticed the noise immediately and fixed the differential. Wala - no more noise. All with good customer service! Auto Specialists could learn from others.
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November 2023 by Samantha Lynn
I did love them at first. Till I called home ( canada) and found out that there’s no way I could have reset the data on my car! They told me that they couldn’t find the data because someone reset it. I thought I did it by pressing the check mark on my car. I was wrong. My dealership told me that they shouldn’t have charged us 200$ cause they did nothing for us other then change a filter . . . Then I was told. I was supposed to be asked prior to any work being done on my car! They changed the air filter with out me being able to say yes or no. When I came back to ask how long she had the air filter torn out already. . . So. As much as I appreciate the help. I feel ripped off and victimized. I trusted them and that was my fault. If your out of country ! Call your dealership first. Then ask what to do! You might not get ripped off and spend 200$ us. I didn’t want to leave a review. But this is the 3rd time they texted me asking me to leave them one. Hopefully it gets kicked back to them and not to the public. Byers be forewarned !
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October 2023 by Jeff M.
They have a suspension tech. My suspension was replaced by Monte who rose to the task and got it done on a very old car. Many thanks.
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September 2023 by valerie massingale
The staff was very friendly and helpful. Will recommend this place for their auto repairs.
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September 2023 by Mtn Yoda
Beware….Very dissatisfied with no lasting resolution and my wife as well as I feel totally taken advantage of. So I leave this sad review. Never my attention but my only option for recourse.I called last week and had a detailed conversation with a gentlemen from this shop about wanting an alignment and would they be able to achieve a correct alignment on our Jeep Wrangler. They reassured me that it was not a problem. I was told I could drop it off at 830am and would be done by 10:30am. They ended up keeping my my car all day and did not hold true to the appointment. They would now get to it when they want, not when they promised, which meant I had to work and my wife would then take an entire day off of making money/work just to wait. That means we lost money on her not working. We are struggling like many financially as of 2023. This was only beginning to snowball.She picks up the Jeep and drives it home. She stated over the phone that the tires look uneven and crooked. I get home from work and my tires are visually not aligned and canted outward in each direction. Never seen an alignment that was not parallel. The drivers tire cants outward more than the passenger and both are unaligned. This will surely cause tire wear patterns that will ruin the tread and make it uneven plus undesirable steering issues. Well, this Jeep obviously needs to go back to them and addressed properly, mistakes happen, right?. I had to be in at 6am today to work so once again, my darling wife has to help out. She takes it in, talks to staff very gently and kindly and they refuse to speak with her and only wanting a discussion with me over the phone while I am working, as if she is dumb or incompetent. She dropped it off originally and even paid for it as well as picked it up. Why not listen to what she has to say and help her with an easy resolution. Either fix it and or return our payment. Not asking for anymore or any less. Pretty easy and very reasonable.Well, we got screwed I feel like. Another business who is happy to take your money, promise you a service they struggle to provide, not address it properly and even offer a resolution. The mechanic refused to help her and even walk out and look at the tires as well as his team and yet she still was gentle and kind to them.Beware…Their response should have been…Sorry we did not hold true to your appointment. We understand time is valuable and we would also like you to give us another opportunity. You as a customer should feel you are valued and we would like another opportunity to address the issue kindly. Hope to hear from you soon…Instead you have an explanation based on someone being defensive and almost narcissistic or arrogant explaining their meticulous service… yet my front tires are pointing in opposite directions and the drivers side is even far worse. Dangerous to even drive… Took it to a 4x4 shop and issue resolved. Auto specialists took our money happily, and our time while also the lady their (owner or rep) being rude and abrupt to my wife. She is clueless about sales. It’s apparent. Could have been an easy fix if you place your ego out of the way.Good luck if you choose them.
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September 2023 by Steve Greffin
Excellent customer service! I have been a customer for a number of years now and have had numerous vehicles serviced and repaired at Auto Specialists. I have never been disappointed . Fair pricing, honest assessments, and good quality work! Lee and Brandon provide excellent communications and take the time to explain in detail any exceptions. A repair shop that you can trust! Highly recommended!Service: General repairs & maintenance
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September 2023 by Trevor Turner
This place is a joke. Do not bring your car here because once you leave the place your car is gunna have more problem. Don’t believe what the owner lee says she will lie straight to your face just to make that extra buck. Brenden thinks he know what he’s talking about but really doesnt know. Oh yeah don’t ask them to help out with a rental because they will not help they will say it’s not there problem even when your car is sitting in there lot for a month. Thanks for wasting our time.Service: Engine repair
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August 2023 by Tom G.
Wouldn't go here if my life depended on it l told these guys the code and the parts needed for car. All they had to do was put them on. She gave my a price for repairs So I drop off car. Came back she said I had wrong parts I told her no you took off the wrong sensor I gave you the part that needed replaced. Long story short. She said that part was 400 dollars to put on . to me she screwed up and didn't want to do the work. There was a shop across the street called George's. I asked him what would he charge he said $125 deal Do yourself a favor never go to auto specialty in Boulder City unless you like being up charged
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July 2023 by Mac M.
Go to Vegas or loose you're money, they had zero idea what the were doing to and attempted to charge me 8k on engine they couldn't fix, shame one management, they were a bit family if u know
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July 2023 by Patti Childress
Always friendly staff. Had 2 smog tests done within 20 minutes!!!!
