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February 2024 by DeeDee Webb
It's a local place. Prices are a little to high for us.
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January 2024 by Fast Eddy
We visited Boulder City RV as the fridge in our travel trailer was malfunctioning. Explaining the symptoms to their staff we suggested the propane burner assembly may be the problem. Although their service department was booked up they agreed to have a look at our fridge as we were on the road. We agreed to pay their minimum one hour shop rate diagnostic fee ($159) and left the trailer. Upon our return their staff stated we required a new propane valve assembly as per their consultation with the fridge manufacturer; estimated cost $1100. During a discussion about their diagnosis we were unable to obtain a clear explanation as to why they eliminated the cause being the propane burner; did they clearly communicate the symptoms to the manufacturer? Although we disagreed with that diagnosis we paid their one hour fee, obtained our trailer and left.After our visit to Boulder City RV we visited other RV service establishments, obtained a new propane burner (cost $210), installed it and now have a smooth functioning fridge.To be noted; throughout our visit at Boulder City RV their staff were accommodating, friendly and professional. We also appreciated that they fit us into their tight schedule to look at our trailer fridge. However their diagnosis was incorrect. Even though we had explained the fridge’s malfunctioning symptoms repeatedly, the obviously malfunctioning burner was ignored and they stuck to their incorrect diagnosis.Once we successfully repaired our fridge, we contacted Boulder City RV, detailing the situation with the understanding that though mistakes are made, it seems that our issue should have been easily identified. It is difficult justifying the incorrect diagnostic fee we incurred and kindly requested reimbursement. They replied stating that an hour’s work was done by them and refused reimbursement. It appears that we’ve paid for the training of their staff. If we would have agreed to their diagnosis we would have experienced unwarranted aggravation and expense without fixing the issue. Beware of incorrect diagnosis that doesn’t match the symptoms.
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September 2023 by Troy Jordan
Tandem axle camper trailer needed bearing repack. They got us in record time. Highly competitive price for the job. Finished up and had camper ready in short turn around time! Highly recommend!
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September 2023 by Inglish Sulentic
After reading the reply to my original review, I decided to change it and point out the positive. We selected this company for the reviews and they definitely were accommodating! Given the situation, yes there were hiccups but overall it wasn't the worst. Although I'm sure they've had enough of us, and our "laundry list", they were helpful and sensitive to our situation! No camper is perfect. Although some issues are agree to disagree.Caleb was excellent with customer service and took us in last minute.
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July 2023 by saul ortiz
They are very professional team they take care of me really good they help me a lot with my first camping trailer I'm so happy with the service
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July 2023 by Michelle Patrick
Purchased a gently used RV April 10th to run our business out of traveling throughout North America. "As is" purchase gave us broken toilets, leaking slide out, leaking AC's, leaking fresh water tank, oil pan plug stripped, broken and jammed and BED BUGS in 8 weeks time.... .. Im going to start some road side lemonade stands to make up the thousands of dollars this 121000.00 RV is costing us.
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June 2023 by alex mendia
Folks I highly recommend coming here for your RV needs and questions :) most of the time they can help me and whenever they can't find something which is rare, they always point me in the right direction. These are honest people that care and I will continue to always give them first shot at any RV parts I need. Thank you team I appreciate all of you ?
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April 2023 by Scott Maland
We had the most outstanding service from Caleb at the service center. He was patient, friendly, thorough, attentive and walked us through step by step on ordering and installing our flat tow system. Every time we called with a question, if he did not answer the phone he got back to us promptly.I would definitely recommend Boulder City RV 1000%!
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April 2023 by Frankie Hoosier
I've taken my Fleetwood Southwind to Boulder City RV for service twice in the past month or so and both times they were very helpful with excellent service and very reasonable costs.It's very rare to find such a reputable RV repair facility .Thank you Caleb (owner) and Samantha and the techs that did the work.
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March 2023 by Bob 'n B.
I was in Las Vegas/Bouder City travelling (from Indiana) with my RV and needed a different hitch configuration done. I called Boulder City RV, spoke with Jessica and told her what I wanted. She ordered the materials and set an appt for installation. Work was done in a very professional manner. Met the owner, Caleb and was impressed with his knowledge. I learned a lot from him. He and his staff took care of everything exactly as I wanted and I couldn't be happier. Thank you to Caleb and his staff!
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March 2023 by Andrew Ubbens
The night before leaving on a trip I realized my water pump was broken. Despite having a packed service schedule, Caleb was able to squeeze me in first thing in the morning. The service department replaced my pump at a fair price and got us on the road for our trip. Great service and great people! Thank you!
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March 2023 by Heather U.
We are locals who discovered our water pump was not functioning with hours left until we left on a much anticipated trip. Without an appointment, the staff advised us there was a 3 week wait but they would be more than happy to give it a quick once over to see what they could do before their service appointments started for the day. They had the pump on site and switched out in less than an hour. They were even reasonable with pricing. Cannot say enough about how they came through for us.
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July 2022 by Michael B.
I can not say enough good things about Boulder City RV , recently I had trouble with the onan generator in my mobile pet grooming van , although they were very booked up , they made room for me , diagnosed the problem correctly and noticed a few things that helped avoid other problems in the future. The charges were reasonable , they were friendly and really gave that small town treatment that has become so rare !!! I also have a 42' 5th wheel, they will definitely have my business in the future. I have dealt with generator issues over 20 years , serviced by cummins and many others , this was the best overall experience I have ever had .Samantha got me on the schedule, Jerome was the tech who serviced my Onan generator, thank you both for treating me so well and getting me back to my business !!!
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July 2022 by Becca Cecil-Fischer
So happy with our recent experience with Boulder City RV!!! We needed to add more AC umph to our Heartland Pioneer because it just couldn’t keep up with the heat of the summer. Their team was able to get us in and have all the work done in just a week! With other shops we were looking at 3 weeks to several months waiting list! They were creative in their solutions for us and really went above and beyond thinking about what would be best for us. The front office staff was extremely helpful in getting everything coordinated but also offering us some helpful tips since we are new to RVing full time. We couldn’t be happier with the work that was done and would definitely visit them again if we need any repairs or service in the future!
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July 2022 by john laurin
Caleb Gray and crew are awesome!! Could not be happier with our purchase and after purchase experience! They were fabulous!!Best to you Caleb and your business!!