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June 2023 by Autumn McGrath-Shook
A little bit above average care compared to the sewage dump care in the valley. not bad.
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February 2023 by Google user
Based on local recommendations (we are recently arrived in BC) I brought my wife to see the practitioners at Family Doctors of Boulder City, Nevada. We were very pleased with the front end staff including Megan in scheduling and Amber in patient records. That was only the beginning of a great experience however as we were also well received by Nurse Allison for my wife's input and prep. Most of all, I cannot say enough about Nurse Practitioner Casey Bunker. NP Bunker was an attentive listener and gave a solid diagnosis and solutions in the form of both activities and prescription medications. NP Bunker and Nurse Allison were also kind enough to overlook the must-respond business calls my wife had to take during the appointment... it was much appreciated! As it stands currently I would recommend both the practice (Family Doctors of BC) and in particular the staff who interacted with us without reservation.
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February 2023 by Doc Crane
Based on local recommendations (we are recently arrived in BC) I brought my wife to see the practitioners at Family Doctors of Boulder City, Nevada. We were very pleased with the front end staff including Megan in scheduling and Amber in patient records. That was only the beginning of a great experience however as we were also well received by Nurse Allison for my wife's input and prep. Most of all, I cannot say enough about Nurse Practitioner Casey Bunker. NP Bunker was an attentive listener and gave a solid diagnosis and solutions in the form of both activities and prescription medications. NP Bunker and Nurse Allison were also kind enough to overlook the must-respond business calls my wife had to take during the appointment... it was much appreciated! As it stands currently I would recommend both the practice (Family Doctors of BC) and in particular the staff who interacted with us without reservation.
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January 2023 by Kora T.
I applied for life insurance and come to discover this doctor put on my medical history that I abuse alcohol!!!! This is a blatant lie!!! I do not ever drink!!! I called the office and no one will pick up the phone!! I need this resolved as soon as possible. I was declined coverage due to him doing this!I wish I could give zero stars!!! People be sure to request a copy of your medical records from these crooks!!!
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January 2023 by Mandy G.
First time at this medical office and new patient. Technician by the name of Megan at front desk extremely rude, discourteous and hardly could look me in the eye. I asked simple questions such as where to sign in and she didn't bother to answer question. I watched her greet other patients with a good morning and how are you: For me; however, she could barely acknowledge at the front desk, provided minimal information or none at all without prompting. For example, I asked how far behind appointments were as my appointment time was 10am and it was already 10:20. This desk technician Megan didn't even look up at me and "Dr Casey is. Not behind at all for appointments!" She did this without even looking up at me. I finally had had enough and asked her to look me in the eye and give me her name. She did (Megan) and I told her I didn't appreciate her snarkyness. To which she replied, "okay". In a dismissive manner again.The rest of the staff was AMAZING- it's a shame that the first person I met was such a disappointment in comparison. Because of the rest of the staff and all they did for me I'm adjusting my star rating from 1 to 5.
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October 2022 by S Lee
Billed over $400 for initial office visit. Long wait alone in exam room. Labs did not include special request. Online patient portal billing inaccurate.
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July 2022 by Autumn M.
Wow you can get primary care, x rays, gynecology, colonoscopy, mammogram and blood work all in house here! Fantastic caring service. The front desk was nice and the exam and X-rays were very nice too. They ask all the questions in the back in the exam room instead of a five page questionnaire in the lobby which are so annoying. Best of all, It only takes a week to get in! They actually listen here! So happy to finally find them!
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March 2022 by Linda A.
I called the doctor's office today and left messages on the phone 2 times, but never received a call back. I called back a 3rd time and was left on hold. No one came back on the phone. Not sure how busy the office is, but they're open today. I needed additional pain meds for a broken wrist because I won't make it through the weekend until I see the orthopedic surgeon on Monday. What to do.
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February 2022 by Douglas P.
Just one of the best run practices in the greater Las Vegas area. It is so worth the drive to Boulder City to be a regular patient. This group of professionals are truly patient focused. Whenever my local pharmacy screws up a prescription, my insurance incorrectly denies some service, or anything else goes wrong, I know that one call to my Doctor's office is all it takes. Dr Smith and his crew of PAs, nurses, assistants, billers, and staff will always take your call or get back to you ASAP and handle any issue. They are the BEST.
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September 2021 by Ashley Howland
Great staff. I had to go in for my toddler's cough. The nurse was very straightforward. The nurse practitioner that we saw was incredible. She took her time and was incredibly patient with my four-year-old and two-year-old. She let them wear and use her stethoscope. My kids may have felt crummy, but you would not have guessed that by their interaction with the staff.
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September 2021 by John H.
Christina has helped both my son and I, and the staff is always very polite. Can usually make an apt relatively quickly and they take my insurance. So far each experience has been pain free no issues. Will continue to get treated here. Definitely don't share the same perspective as some of the other comments.
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July 2021 by Leeann H.
I've been a patient at family doctors of Boulder City for many many years. They have such a bad reputation of not being very sympathetic or compassionate when someone is suffering or in pain. My doctor is a good doctor, I believe but some of the people that deal with patients there are very uncompassionate. One for instance Sabrina showed me very little concern. If you want a doctor's office that you feel taken care of and just not another number you should probably look someplace else
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July 2021 by Briana Stathas
I just want to start by saying that I haven't been to a doctors office for years and with this being my first one after a while, I didn't know what to expect. My first apt, I was told I was only allowed to bring up 3 specific problems by the nurse. Alright, I understand as you guys can't treat every issue in the moment. I was literally prescribed 3 different things for all 3 issues. I did not like the overall process of this versus trying to did deeper. Then, I scheduled a wellness check / blood test. I was told to do a follow up apt that same day to see how the medication was coming along. So today, I go in for both of those and it went the opposite direction of which it should've. They asked me how long I fasted for, being which I was NEVER told to fast in the first place. Otherwise, why would I have scheduled it in the afternoon at 4pm??? Then I couldnt review my medication because it wasn't a full 2 weeks. So that nurse told me to go up front, and reschedule for 2 separate apts but for the same day. Ok thanks for wasting my time, along with other patients. I went up to schedule my apt, I was told I cannot do that in the same day. My point exactly!!! I'm so confused. One person tells you one thing, and another tells you something completely different. Meanwhile, they can't even discuss your medication treatment the same day you get a wellness check? Why not? I was told something different by 4 different people, including the doctor, the receptionist and two assistants. Jessica was the sweetest one there but other than that it's a hot mess. I am extremely dissatisfied and disappointed with the entire process and I will be switching doctors soon. Please work on being on the same page. This is your job to inform patients of EXACTLY what is needed to be done. Especially for someone who does not go in there often.
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April 2021 by whitney krawczyk
horrible customer service. Got test done and never received a call back about the results. called 3 times and said they were unable to speak because they were all busy with patients. Was given the voicemail and never heard a call back. Ask to speak with a supervisor and said they were busy as well. Do not recommend at all. multiple times this has happened.
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April 2021 by Taylor Webb
4 stars because I really like Dr. Chiang but if he is ever out of town or you need to be seen sooner his NP Devona is a no go. I was made to feel bad for requesting they check vitamin D levels, hormone panel, and a test for my thyroid. After convincing them of why I want it (I work in the medical field) I was never called with results. I called them twice to be told everything was normal and asked for a copy. Finally got the copy and they never checked anything I requested. Additionally, they didn’t even Check hA1c. And my labs actually show some anemia but she never even mentioned it. If I were to ask Dr. Chiang he would have not made me feel bad for asking for some routine labs.
