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December 2023 by Laura Nunez
Today marked another disappointing visit to Bank of America. To be honest, this branch seems understaffed. I've often relied on my daughter to handle deposits for me. However, during today's attempt to deposit $800.00 in cash, she was accused of money laundering. The bank insisted that her name needed to be on the account before accepting the deposit. Despite presenting a bank statement with her name on it, they claimed she could only manage the account if her parents passed away. This is especially absurd considering the trouble-free small deposits my daughter has made in the past.The accusation of money laundering was both amusing and concerning. Worried, she called me to recount the absurd situation. In my opinion, the best bank in town is United Federal Credit Union at the Jacks Valley location. They treat you like family. It's high time Bank of America realizes the need for better management that genuinely cares about its customers.
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December 2023 by Mimi L.
Avoid this branch, I would rather drive further to Reno to other branch office than this one. Terrible service and racist to Asian. I waited at the front door until doors open. Went inside and asked the reception lady that who can help me get my closed account bank statements. She said "call the customer service." and immediately helping the white guy behind the line. She did not even let me finish my second question when she started helping the other guy. My second question to her was "but how come I searched online and it says I could obtain closed account statements through the branch? She ignored me and helping the white guy behind me. I felt being ignored and I asked her for the customer service number (because she never provides it), she answered me "hold on, I had to check him in first." Hello? I was before him, she did not even ask if that's all I need help with. She totally ignored my questions and helping the next person in line. So she treated me like that because I am Asian?!? She needs some serious training and this racist receptionist should be remove.
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September 2023 by S L
Worst banking institution ever and absolutely TERRIBLE bank at this location. Went in to close our accounts and we were told we had to call the 800 number or make an appointment ("we are full today") or wait at least an hour while the red head walks around doing NOTHING. There are not enough negative words in the English language to describe how miserable this place is.
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July 2023 by Daily Music Feed
The lady looked like she is the manager, very rude at the door. She decided to move the only teller to a new station while 4 people waiting in line.It took them 22 minutes to get the other station moving.Common sense is not there from the management and the way she talks, lack of customer service.
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July 2023 by Walt P
I’ve always had a good experience at this branch. I don’t expect too much from going to the bank but it has never been sub par. I’m not sure what all the bad reviews are about.
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March 2023 by Brett Hughes
Nice new, clean bank but seem to always be short staffed. Plan on sending a half hour per visit no matter how simple your transaction.
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January 2023 by Courtland G.
I've been banking with BofA for over 20 years. Never had an issue with them, but this branch was so poorly managed that I'm switching to Chase. Arrogant, obnoxious, ignorant, and unhelpful, both the teller (Jason) and his manager made what should have been a routine check deposit a miserable experience.
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October 2022 by Jaden Alldredge
This place is horrible. Somehow this bank is constantly short staffed and out of quarters. Why do I bank with one of americas largest banks if they’re always an inconvenience?
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September 2022 by Libby N
I went to this location fearing the worst because of all the bad reviews I had read about. But I was pleasantly surprised that it was not bad at all!There were three customers ahead of me and one teller. Thankfully another teller showed up and helped the other customer and the young lady that was there was quick to help the other customers so there wasn't much of a wait time.She greeted me and was polite and didn't make me feel rushed while helping me I have arthritis so I can't write fast or handle bills quickly like normal people.I don't know why there are bad reviews about this location?Personally I will bank here again and not be apprehensive about visiting this location like I was this time.Personally I think that it's a nice bankand the people who work there are professional.I don't doubt that they are busy and short staffed at times but that's expected of most places now day's today I had a good experience.The only thing that I would like add on here is that the lobby hours have changed unfortunately they close at 4PM now instead of the customary hour of 5PM.
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August 2022 by Diana L.
Worst customer service of any Bank of America I have ever walked intoLong lines understaffed rude tellers just awful
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July 2022 by Jeremiah J.
This place is a joke long lines rude people I can say this is the worst place I have ever had to bank. I also have a disability and working with people is easier and they said they wouldn't help me. This has to be the worst
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July 2022 by Erin Hart
They charge to much for basic services that a good bank would do for free. I would recommend not doing business here.
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June 2022 by Arthur Temple
Think about this; BoA is one of the largest banks in the US. Today there is only one branch open in Carson City. When I went in at noon there was a line clear to the back wall and one teller working! That means one teller was trying to service all the BoA (walk in) customers in CC! What were they thinking when they closed the Williams St. branch!!!
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April 2022 by Tahoe Camper
With a line out the door and only one teller working, perhaps it's time to hire more staff.
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February 2022 by Natalia Aoki
Great attention from Omar (947 Topsy Ln, Carson City), who I know does not work all the time in that branch, today I went to open an account and the experience and kindness were incredible, expeditious and fast. Thank you very much Omar!
