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November 2024 by Mark H.
Didn't look at my vehicle for several days and charged me $400 for diagnostic work to not even figure out the issue. Did not even reset the lights they were asked to reset and tried to convince me that the alternator that came stock on the vehicle is the wrong alternator and wanted $1300 to replace it. Very dissatisfied with their service and will not be coming back or recommending Capital ford to anyone in the future. Stay away from these crooks.
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November 2024 by Marianne J.
Where's the "zero stars" button? After a recall service, they mailed me a coupon card for an oil change "and the works" service for $60. I called to schedule the service well within time of coupon, and was told that "the general manager had decided NOT TO HONOR any of their coupons! No explanation, no rain check, nothing! Uh, that's illegal, I said. Left a message with GM, no reply. Drove to Reno, where they did the job for $80(not the $120 regular price at this rip off joint.)
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October 2024 by Chris G.
Please avoid this place, the service is so bad and the people are extremely rude. Had a misunderstanding about the service department and the management had to continuously blame me when THEY were clearly wrong or misinformed. We proved it to them and he still wanted to blame us over and over. I have not had my buttons pushed like this in a service industry ever. I have reached out to them twice by email and they won't contact me back. Just another layer of them not caring or trying to do what's right.
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September 2024 by George H.
Takes over two months to get an appointment for a repair. I guess you're just S O L with them. So my car just sits, unacceptable!
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September 2024 by Justin Cunningham
Didn’t give me the run around like the other dealerships. Strait to the point. Found me the truck I was looking for. Great customer service.
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September 2024 by Drakai Baby
I had been exploring prices and deals regarding a Ford Ranger. To view the deals on the site I was using, it required me to create an account. I received a phone call and an email from Hailey Gunter at my local Ford dealership shortly after letting me know some info and to reach out with any questions. I asked a question about my current vehicle. She helped me with it, even though it was a different department I needed. I felt she went above and beyond getting the assistance I needed. I'd give her 10 stars if I could.
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September 2024 by Yuraima Monsalve
Grateful to this ford agency very attentive excellent service. I recommend it
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September 2024 by Kell Snider
Buying my new car was very easy and everyone that helped me was very helpful. Manny was the sales person who helped me. He was very helpful and patient as I made my decision.
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September 2024 by cory erickson
Absolutely amazing service! No pressure experience. Joe and the team at capital ford did an amazing job to get me approved for a new bronco sport!!!
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September 2024 by Carlene Marable
Everyone was super helpful. Thank you Joseph A for being super patient and helpful during this process
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August 2024 by Peter Tichatschke
Very good advice, friendly employees and very good customer service.
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August 2024 by Mike Dixon
The whole sales department was wonderful
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August 2024 by Lawrence Biller
Came up with every reason possible to not honor warranty issues. Didn't do everything promised on service plan we bought.
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August 2024 by Nathan Wendel
Very poor Communication! I am now out $200 because they can pick and choose which warranties they will and won’t accept. Those were the words of my advisor?
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August 2024 by Mike K
Pickup service started out great. Yay
Took 4 hours to get the vehicle returned once it was done.
Price of a quart of oil went from $3 in Nov to over $8 in Aug.
Tech forgot to reconnect airbag switch and call to service went to voicemail. No reply so I had to troubleshoot myself.
Awaiting email to service manager to review issues...
I'm sure Ford wishes I were a Ram truck owner by now...
Update, Just took in my Vcl for works and everything went as expected. General service still an issue but at least they have the Works down pat.
other feedback -Improve what's available on Ford Pass App. Nothing with my local dealer works with the Ford Pass app. Big disappointment. Survey asked if I used the scheduling, vcl pickup, etc, on app but none of that is available at my local dealer.
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My how three years can change things. Just had the worst experience in customer service from a business. Three days for a simple key issue but the issue was 9 phone calls to find out what was going on without a single response to messages left. Front office even hand walked a message back that was ignored. Spoke to a differe service advisor and was told simply "I dont know" better reword the "comittment" made to the customer service pledge on their website ***************************************Best and friendliest service department ever. Makes me want to buy my next truck there.
