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July 2023 by Saeed J.
Good people and good service ! Juan, Brian, Tony and Martin are very good techs, I definitely recommend them. Saeed
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May 2023 by Ed Russell
Was supposed to only service the fuel system, but kept trying to sell me more work my nissan frontier. I already replaced all that they tried to sell me more to work on. Had to have carson towing pick up my frontier from the auto shop,tow driver saying that starter not working and tried to jump start the truck but nothing worked. towtruck driver said the shop personnel would refuse to help push the truck out of the carlot to get the frontier positioned to the tow truck.Service: Auto engine diagnostic
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December 2022 by Ben K.
Brought my car here after it was having trouble starting. car ended up there for over a month and $7k later still won't start. Put a new engine in with a. 3 month warranty. The engine immediately leaked the oil pan was missing a bolt I had a mechanic look over the work who said it's the worst he's seen in a long time. After bringing it back with warranty they said leaks aren't covered and charged my another $500 for the oil housing filter leak. The car leaked over 1.5 liters of oil in my driveway over a month. They let me leave the shop one time with my car because I needed it for work back in South Lake Tahoe didn't let me know not to put it over 4000 rpm's. These people don it care about your car and some of the worst customer service you'll ever come across. Over the past 3 months I've called them over 20 times and received a total of 2 calls. They do not care about your car I got pulled over leaving the lot due to a taillight out. Nothing is torqued to manufacture standards. My initial quote was for $1100 to fix the car. $7k later the car still Doesn't start and they missed the original issue of alternator. I even had to show The employee how to clear a code on his scanner. I would pay the guy with the beard not to work on my car. His attitude is worthless and left a wrench/ towel in my cowel and never put the cover back on I was driving around with a wrench and towel (fire hazard). You want Professional service this is not the place. Mechanics Use the wrong screws use cheap oreillys parts and non-oem sensors etc.
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November 2022 by Laurel Snight
Saw me at the front desk and after 10 minutes had not even called out a "be right with you". So I called the shop and they said they could help me out in a few hours - wouldn't even come chat in person. So I went across the street to Mario's and got helped immediately (for a cheaper estimate) by people who acknowledged me immediately when I entered.
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September 2022 by Brian V
Bought a vehicle from this dealer. I was hesitant because I was out of state and the salesman was both reassuring and professional throughout the entire process.I’ve owned the Bronco now 9 months and it runs great, it is my daily driver ?
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September 2022 by Fabiola Kurg Frias
I was recommended to this shop a few years ago. My car's lifterWent out . I took the car and they fixed everything on it including the crankshaft. They also but on a new Catalytic converterI will not let anyone else fix my car but them.Service: Auto engine diagnostic
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September 2022 by Dave P.
I wish I could give these guys 10 stars! Honest, very honest guys here. They did a diagnostic on my CRV and told me exactly what was wrong with it. Other shops lied so much! One shop (HONDA) lied to my face saying my engine lost compression. It was bs! All it needed was 2 new oxygen sensors and new spark plugs. It runs like a champ!!! I was selling it, but not anymore! Thanks guys, Dave, from Wild Bills up the street!
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August 2022 by Cody :vangalder
Went in with a bent rod. They do not do in depth engine work at this shop so I had to replace the engine. Fine is what it is 5k later I was driving away. Didn't make it 36 miles up the road and had a battery light so I checked and saw the belt for the alternator was not on. I swung by an oriellys and replaced it. No harm no foul. But I would expect that to be taken care of . When I called to inform the manager he told me he put it on and that the car wouldn't have made it. As an ase certified mechanic for the past 7 years I know a vehicle can still run withought the battery charging. Just the battery will die before to long. I wasn't looking for money or him to fix it. I just wanted to inform him but even with pictures he didn't believe me. Then I have asked multiple times for some sort of paperwork or proof that they purchased an engine from a company and didn't just say they did. They will not call back or return my messages requesting a simple piece of paperwork. The car is running but I will not be back. Hence the 3 stars for completing the job (sorta) and the inability to show me paperwork that should be no problem getting.
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July 2022 by Fabiola Frias
I was recommended to this shop a few years ago. My car's lifterWent out . I took the car and they fixed everything on it including the crankshaft. They also but on a new Catalytic converterI will not let anyone else fix my car but them.Service: Auto engine diagnostic
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July 2022 by Jennifer V.
I came from San Diego and my car was misfiring.'I called at 8am Ans spoke with Juan. He said he was busy but he would take a look since he knew I was stranded. After trial and error they were able to find the problem. He replaced the bad coils immediately and I was able to drive back to San Diego. This place was truly a blessing. I couldn't be more grateful! Definitely recommend this for any service needs.
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June 2022 by Mya Martin
We purchased a Ram truck a couple of days ago for our daughter and son in law and we had a great experience. Tom helped us and he was very friendly and upfront. We then spoke to Zoltan and he was also very friendly and helpful. It was a really easy transaction. It helped having our bank down the street of course, but this was seriously the fastest, easiest car buying situation we've ever had. They really take care to do all necessary work on their vehicles and their prices are fair. It was a wonderful experience, and our son in law & daughter were so happily surprised when we gave them such a nice used truck. We were very proud to give it to them. We highly recommend this business. Every person we encountered there throughout the transaction was helpful, knowledgeable and approachable. 5 stars from us! ?
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June 2022 by Erin Been
BEWARE! NEVER buy a car from this guy. Rude, unprofessional, sells lemons!!!!! Do not buy a vehicle here. Had mine for a month of it had it for only 5 days! It's been in shop $4000 later. BEWARE!
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April 2022 by Soulreeper316
I was a mechanic for 20 years. I don't trust anyone working on my truck. But I fully trust these people to do anything to my truck. They are the best group of people I have ever met. And the ONLY people I trust in northern Nevada. They are the greatest I know. They also have gone out of their way to help me.Service: Steering & suspension repair
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January 2022 by Brian B
Bought a vehicle from this dealer. I was hesitant because I was out of state and the salesman was both reassuring and professional throughout the entire process.I’ve owned the Bronco now 9 months and it runs great, it is my daily driver ?
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July 2021 by Kristen P.
ZEREO STAR REVIEW Carson servie Center ATTENTION ! Service Provided Experience with the place 1 year. 2 trucks 2017 dramamax basic break repair ( job done correct and onetime no issue) 3 Carpet cleaning vans , breaks, radiator hoses , wheel hub . couple other things Here Goes the latest event with these incompent people. What I mean by that is people is the front office . Possible 1 mechanic not sure. Here is the story. Drop off a CARPET CLEANING STEAM CLEANING VAN WITH OVER $30 K IN EQUIPMENT IN van off on a Thursday to get a basic turpatine belt & ac belt replaced and had an appointment. They call me back Friday a day later , you need belt tensioner etc. Said no prob get er done. Sounds basic right ! Ok we all know we get that call afte we drop off a car truck van , same old" up sell" call or some cases actually a real situation that needs to be addressed. THis or that wrong and oh btw you need to replace this too and that bla bla bla. Ok thats standard shop behavior. Honestly every used car has a part with worn parts that could be upgradded that life in the mountain region area high desert. Friday comes around Pre 4 th july weekend. So VAN would of been stuck there 3-4 days in limbo for no F reason These folks from front office call and said they close at 4 pm . I WAS WORKING IN TAHOE, said no problem Ill drive down and get you paid and get keys and have someone pick up van later. SO I GET TO CARSON SERVICE CENTER AT EXACTLY 3;30 PM THIS A GPS TIME DATE STAMP ( our vans are tracked 24/7 with special devices) I see a woman out by the gate and some guy with a beard in old chevy truck. I said Hi im here to get the van and would like to pay you. SHE LOOKED RIGHT AT ME AND SO OH WELL. I SAID EXCUSE ME , AND SHE THREW HER HANDS IN THE AIR AND SAID SOOOO. I said i have an extra key you cant leave my van parked on carson street. This is not a van than can be kept unlocked or un attened to. Said offifce closed . I said F U lady you told me to be here by 4 pm im half hour early. SHe walked away some dorky dood look like her male prostitute looked at me locked gate and they both left. SO i said F U again and thx . But im not leaving the van. They leave. I had to take the van to my shop / secure storage area with camers and locked gate. Call any uber and go get my other van that i left there. Here come the interesting part These morons call me 6 days later. Yea thats right 6 days later " Hi this is carson service center call us back " SO the van could have been anywhere and or vandalized / theft etc. These folks in the front office are some of the worst ive ever dealt with in business here 9 years. If you choose to you them beware ! As far as the mechanics , well there was that one one weird male prostitue looking bearded mechanic i wouldnt let touch any bodys car. There are a couple good mechanics in there that i have heard. THe reviews are mixed. Need your radiatior fluid topped off or windshield wiper these fools prob place to go. Need customer serice an vehicle repaired dont waste your time, they dont care about yours Reposone from shop should be classic . Look for it . What fools ! Wait folks theres more if you have the patience to read on. SO just got reminded that time before I dropped off this van we dropped another truck off again elementary basic repairs. nothing big. SO i approach the front door here comes this scantly dressed lady screamed woooo hooooo. Yeeee haa. Screaming hold money in her hand . SHe was extremely excited. Said i just got paid YYEEEEEE . I was like whoa what the hell goin on here. Then I see this guy with his head on desk inside office. Use your imagination. Who knows. But Class less service