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September 2023 by Online R.
College Avenue Home Depot Contractors Checkout, Tuesday, September 12th, 4 30 PM.The clerk could not find nylon mesh material, and checked online. The store did not seem to carry the product. She was polite and well polilshed. She is of high school age, and she even called someone for assistance. No answer. Since I could not find the nyon mesh I was looking for at the HD website, I assume she did the best research job she could.I bought some scrap lumber at 70% off. As the CEO of a local Internet Provider, we have a No Employee Poaching Policy. If not, I would have offered her a new job on the spot.
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August 2023 by Gee D.
Tired of the rude service at these stores! We are paying premium prices for things and get rude crappy service.. well if you can find anyone to help you!!!! Went in to exchange an item... had my receipt! Bought them one day ago... I did not have my husbands card so I asked for store credit and I was going to go right to get the item I need... probably the same price or more. Assistant Manager Dennis was about as rude as can be regarding this! I've done this numerous times with no issues!!! He tells me... if I can do that!!! I said well there shouldn't be an issue. This guy couldn't even make eye contact with me! So he gets me my store credit as I asked. And was more concerned with finding a marker to write how much was on it.. I said don't waste your time, I'm going to buy the replacement now. So when I get to the register to pay.. and of course there aren't any cashiers at this store.. only self check out!!!! I ring my items up, scan my store credit card, scan my id and it says customer service needed... so this girl comes over to help me... which was fine... so I had a balance of $3. And change.. she asks me how I want to pay that. I said I'm not sure as I'm getting my wallet. She presses the cash button.. I said, I just told you I wasn't sure how.. she says oh I can hear well! I said to her, if you didn't hear what I said then why did you press the cash button then? She just walked away! Now again rude! When I asked to speak to the store manager... nobody showed up... then the 16 year old "head cashier" again comes over and says, what can I do? At this point, nothing... I'm going to deal with a kid that either doesn't listen or can't hear!!! Then smarty pants comes over.. Dennis the assistant manager... (games being played at this point!)! I said I don't want to talk with you! He says why? I said you are part of the issue.. he looked confused. I told him that I thought he was extremely rude how he treated me at the return desk. He said oh I'm sorry BUT... he didn't think he was! WHAT KIND OF AN APOLOGY IS THAT!! BUT...Home Depot... tired of the high prices, lack of service and if you can get service the terrible service you do get! I've been shopping at Home Depot's since 1993!!Tired of the excuses.... Maybe you should train your employees to do their jobs!This isn't the first time we have had crappy service or better yet no service from this store!!
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August 2023 by Chanel R.
So my husband and I recently started going here when we moved here in December. It has been a bad experience since. When he first got his credit card with home depot there was problems getting it and using it. The manager was nice enough to call corporate but nothing was really resolved till we figured it out. We once ordered a 1000$ item to be dropped off and it arrived at our house broken. Then yesterday we ordered a bunch of stuff online from that store because it said they had the inventory just to find out the manager at the store said she had no idea where her products were!! She also said she would call another location and call us back but she never did. This place is a joke and we won't be back. Try south Carson Home Depot or Lowe's.
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June 2023 by Paul Stephens
HD has a really good selection of flowers, bushes and trees. We still have plants around the front and back yards we got a couple of years ago and they're doing great.
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November 2022 by Denise R.
A guy that new electrical was helping me with lighting. Suddenly he said he had to check out. If he was off duty ok fine but maybe ask for someone else to come help me. He just ditched me. Very unprofessional.
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November 2022 by Mary F.
We live in Rural Bishop, Ca. We were in need of a new shower/bath combo kit. The first HD we called in Carson, wasn't helpful & he was acting like we were bothering him with questions. So we decided to call the N. Carson store. The sweetest most helpful mam named Bob answered. He was so incredibly helpful & patient with us. We were so happy that we drove up the same day so we could meet him. I wanted to hug him! There was a super helpful young man as well. I'm sad I forgot his name. Then check was a great experience. A beautiful young woman named Sarah helped us. She was personable & I appreciated all her help. EVERYONE was great. We are so thankful that we left with what we were in need of. Thank you North Carson Home Depot staff! Bob is actually retired but works 2 days a week. That man deserves a huge bonus. Please tell him we are so happy we met him. Blessings to you all.
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November 2022 by Bill F.
I have been in several Home Depot's and have shown my veterans card and have gotten a military discount. When I went into this Home Depot and told the cashier I was a veteran and showed my veteran card I was told we don't do that anymore he said we take it off the internet I ask him you disrespect my va card and take it off the internet? You need to fill out a form. I told him you just lost a long time customer he didn't care. I then ask for someone to help me load a 4x8 piece of plywood which he didn't do. I went out side to the loading area where was clearly posted no parking so I couldn't even pull my truck into the loading zone to load the plywood. Disgraceful. Even if I need to pay more I will rather than return to Home Depot
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May 2022 by Ryan L.
Unfortunately 1 star is as low as this goes. Ordered a tub for a bathroom remodel on April 27th. Received several emails confirming the order and the Tuesday May 3rd delivery date with a lovely 6am-8pm delivery window. Took an unpaid day off work to be available and woke up at 5:30am just in case to sit and wait. Received an email at 8:23am saying the order was out for delivery and that I would receive a call 30 minutes prior to arrival. 7 minutes later at 8:30am I received an email stating that my order couldn't be delivered and that I should call to reschedule. Now there are two possible stores this could have come from. One is 23 minutes from my house with no traffic, and the other is 30 minutes from my house with no traffic. Ignoring the fact that this would have to be the fastest delivery driver in the history of deliveries, I have Ring video cameras outside my house showing that not only was nothing attempted to be delivered, no truck even drove through the neighborhood. Speak with a Manager who I assume might like to help in SOME way, only to find out that they cancelled the order (for reasons they don't even know themselves) and that he will "figure it out" and call me back. I had to fight just to stay on the phone because unfortunately the past has taught me that if I get off that phone, I won't receive a call back. After 36 minutes on the phone, I'm being told that the tub should (hopefully) be delivered today, with a contractor set to remodel this bathroom this week. I've been loyal to Home Depot for years and they've always taken care of me with my military discount, but this experience makes me want to use Lowes instead.
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December 2021 by Lori H.
I bought a freestanding fireplace just under a year ago, and it has stopped working. I spoke with the company and they told me I had to take it apart and vacuum it out. First I feel this is dangerous on an electric device, second, I am not a repair person. I did do as they instructed as that was my only option, and it is still broken. They will not refund my money and have said I MIGHT be able to get a new insert by April, which is obviously past the season for a fireplace.
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November 2021 by Jack L.
Purchased Samsung dishwasher from Home Depot, Carson City. First installers took 2.5 hours to install. First use, dishwasher gives error code. Home depot schedules tech who does not show up. Second tech one week later says need to replace with a new one...each time I have to drive 300 miles round trip to meet the Home Depot installers..3rd time, tech was supposed to replace but instead, tries to explain that I need to hold the start button to fix it..says it is fixed. Run dishwasher for 30 min and get error code that says "call Samsung for service"..Samsung says they can send someone next week..it now has been 2 months of issues and appliance does not work. My lesson for you is spend the extra money at an appliance store that has factory techs who know what they are doing. HD customer service is terrible!
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September 2021 by Christyna Clarabelle
I truly hate to leave a review in this manner but it's my job to be open and honest..
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September 2021 by Christyna R.
I truly hate to leave a review in this manner but it's my job to be open and honest.. Came to Home Depot last week to get some paint. I found a beautiful dark brown color I was interested in getting. I brought the paint card up to Mike and asked if he can get it for me. He was very rude and standoffish. Hardly said a word to me and went to grab the paint. I said thank you, he ignored me. I took the paint and left l. That was that. I get home, go to use the paint and it's an ugly pink, not brown. I was supper bummed about it as I don't even live in the same town as Home Depot so I knew it would be a long drive to return the paint. I checked Home Depots paint return policy, it shows that I may return it so I get in the car and head over. Upon arriving I go to customer service who was unable to help me and instead sent me directly to the paint section. I go over there, I explain the situation and I'm told only a manager can approve the return because they normally don't do paint returns (odd since it's literally in their policy) but I said okay and ask for the manager. The associate informed me he was in a meeting for the next two hours but when he comes out, I can speak to the manager Morgan. I spend two hours walking around the store, going next door, and hanging out in the car to pass time. Two hours finally pass and I head back to the paint counter. As I'm walking up I see Mike, the man who originally sold me the paint. I walk up and they tell me although Mike isn't the manager, he can still help me. Okayyyyy? So I start very nicely explaining the situation to Mike. Told him Home Depot gave me the wrong color and I'm pretty dissapounted but I'd just like to exchange it and get another color real quick. Mike has that same attitude the first time I came in a week ago! He starts huffing and puffing. Acting like this is just the world's biggest burden to him. He starts to argue with me saying it's the right color. I show him my photos and he continued with the argument. He then eventually said, no he would not exchange it for me or return it for store credit. I wasn't satisfied with this answer as I didn't feel like it was my fault. So I asked "Why?" "Why won't you return it?" ... I wanted a clear reason as I felt like it was only because he didn't feel like it. Well Mike didn't like that I questioned him so he started YELLING at me! A grown man, in his 50s, twice my size, got in my face while I'm there alone with my 4 year old child. I asked him why he was being rude to me and that aggravated him anymore. I started to tear up out of frustration and he laughed in my face. He continued talking down to me, yelling at me, cussing at me, putting his hand in my face, rolling his eyes and much more. Because I asked him for a different paint color! The entire Home Depot was turned into an aggressive scene in front of my child. Eventually he walked away calling me disgusting names and an actual manager came to my rescue Patrick, the manager on duty was soooo sweet to me. He came to my comfort as I was crying and shaking. I calmed down enough to tell him what happened and show him the paint, to which he immediately refunded me in no more than 3 minutes. It sounds like Mike is a bad apple who consistently has issues with customers and within the store. He has an attitude with every one, every day. He is unstable and aggressive and shouldn't be working around so many people.
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September 2021 by Tawny Barker
I wanted to give Matt at The Home Depot a big shout out. There was a very nasty woman there that was exceptionally mean and rude to him for absolutely no reason. He kept his composure and remained professional no matter how nasty she got. She should truly be ashamed of herself. Keep up the good work Matt! We need more people like you and less of her.
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July 2021 by Michelle H.
Drove 40 minutes to this Home Depot to see a tub they had in stock on the floor. Turns out it was on end in a "crate." A crate essentially being some wood framing banded together. After peaking at the tub and distastefully discussing the depth, the manager herself said it was not possible to open the tub so we could check it out for fit and imperfections (that's a common complaint). We contemplated purchasing, opening in front of the store, then returning if needed. Seriously Home Depot?!? You don't have the means to rewrap something? Lame. We will order it from Lowe's, where it is actually cheaper, then we will test it and return it if needed. Lowe's has already said that is perfectly fine. Superior customer service will always win.
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July 2021 by Tracy S.
I haven't been in the store in a while usually go to Lowe's Lowes didn't have what we needed so we went to the north Home Depot in town the staff was so helpful couldn't do enough for us very polite it was the best experience we've had since Covid started They also had what we needed young mAn working in the paint department was wonderful