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September 2023 by Francis Ford
Make sure you talk to Oswaldo! He is incredibly helpful and knowledgeable! He helped me pick out an amazing phone and knew exactly how to help my fiance. A+ employee! Keep him around and appreciate his hard work and dedication! If he's not a manager he definitely should be!
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August 2023 by Kim Glass
I had the wonderful pleasure of dealing with oswaldo when I went into the Metro store. Never in my 63 years have I dealt with such an awesome customer service I went in the store stressed out of my mind and oswaldo totally calmed me down and helped me get through replacing it with a new one.
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August 2023 by Helen Almengor
Bought a phoneThe girl failed to tell me it didn't come with a charger or a box....Also no screen protector availableThe other two staff people were too busy chatting woth each other to really help her .I would have went somewhere elseLike my phone though
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February 2023 by Joann Wilson
Had to replace my hubby's busted phone and the 2 employees were super helpful and friendly. Maybe get someone in there ASAP to fix the leaky ceiling. Im sure listening to dripping water hit buckets can get annoying but they didn't show it.
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January 2023 by Sunday Dovas
Every thing was okay but there was only one person working and they were out of a lot of phones
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August 2022 by Tessie Walker
They made getting my phone service and getting my phone number amazing and helping me pick up my phone they're very knowledgeable the young man that was working there in the trainee was both very supportive very knowledgeable informative and the wet and so fast it took less than 30 minutes to get both services the internet and my phone thank you guys
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July 2022 by Branon Johnson
The worst customer service I've ever experienced
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June 2022 by David Vance
Lies, horrible customer service, and lies. Purchased two lines and a hot spot that would not pick up a signal once I got it home. Told there was nothing they could do and that the 149.00 was non refundable. Not a single minute of service
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June 2022 by Mary Migliozzi
The Metro by T-Mobil on Williams St in Carson City NV is by far the worst. THEY ARE NEVER OPEN!
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February 2022 by Rose Mary Sabala
I went to pay my bill & had the salesman look at my phone.
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February 2022 by Richard Lenzi
My phone lock out,he don't know how to unlock the phone.
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December 2021 by Donald Scott
This store has not been open this week yet, nor have calls been answered; voice mail is apparently not set up. We have a medical emergency in our family, and the sick person was desperate to get his phone fixed. After waiting for hours, calling, and returning the next day, we gave up and found a highly-recommended local repair shop that fixed the phone. There's a lawsuit in this one, due to the critical need our sick person has for his phone and the complete inability to contact this store, or the new owners, T-Mobile, online or by phone. AVOID T-MOBILE AT ALL COSTS.
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June 2021 by Oscar Delallana
The young man in the store was very helpful and gave me a great deal. Metro/Tmobile needs to improve service tho.
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June 2021 by Mari Suhama
How do you say you are open at noon on a Sunday and nobody is there to help the customers. How does a company survive with such bad customer service.
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June 2021 by Danilo Muñoz
Young man helped me with a technical issue and is very professional despite having rude anti maskers screaming at him.
