-
September 2023 by Amy O.
9/2/2023On way back home and so glad there's a Petsmart.The furrbabies are very picky eaters, so I always pick up a bag of BilJac for free standing food.Not to busy and easy to find.
-
September 2022 by Yana I.
We Usually take the families dogs (both medium/large sized terriers) to the PetSmart in Reno & I absolutely love that place! My husband and I brought our new puppy for her first grooming appointment to this Location in Carson and it was NOT what we were expecting! Her appointment was set for 9:45 am and they stated that the appointment should take 2hrs MAX. My husband goes to pick her up at 12pm and they said they haven't even started on her !!! Since we live in Yerington, we had to just take her because we were on a time crunch. When he finally gets our puppy back, she's DRENCHED IN PEE?!?? my puppy has never had problems getting pee on her coat so I know for a fact it wasn't her own pee. Absolutely disgusting. How can a place so "professional" be this neglectful to dogs?? When we first brought her in, there was only one other dog there and by the time we came to pick up our pup, there were several other dogs already getting groomed and the Lady stated there was still another dog ahead of our pup that still had to get groomed.. DO NOT RECOMMEND THIS LOCATION FOR GETTING YOUR DOGS GROOMED!
-
December 2021 by Lynda B.
Our Sadie girl gives two paws up for her grooming experience with Michelle every time!! The extra care and attention that she gives our furbaby is ahhmazing and we wouldn't take her to anyone else!!With coming every 3 months to make sure that Sadie girl gets the Premium bath & brush, teeth cleaning and nail grinding - I can NOT say it enough that Michelle goes above and beyond with our lil girl Sadie. Hobey and Sadie love, love shopping after her spa day with grabbing a few treats and toys to bring back home with a wide selection for every breed and don't forget to watch for those wonderful holiday options too.Fun to look at the fish, hamsters and other lovely little small pets that are available in the store for purchase too.Thanks again to Michelle and the grooming staff - see you all again soon!!
-
September 2021 by Torin H.
I just got my animals back from the sitter yesterday and I have no food left whatsoever for them I just got off of work and arrived at PetSmart at exactly 6 p.m. and the man would not let me inside for 1 minute to get food. apparently the sitter did not feed my animals as instructed and they are extremely hungry. I did not know that you closed two hours earlier today. Working at a pet store the animals should be your absolute number one priority. The man working did not have any consideration whatsoever for my hungry animals that need to be fed right now. If you do not care about animals you should not be working at a pet store. This is the place where I have always came for my pet supplies but I guess I have to go to Petco from now on. I gave Petco a call and they have already checked me out over the phone and set aside the supplies I need so I can pick it up even though I was a couple minutes past closing. You are really good at losing business PetSmart
-
August 2021 by Brenda M.
I have been taking my Shiba Inu to get groomed for 6 years. They have always been excellent with my dog. I just would not go anywhere else. Very friendly staff. It's a lot. Of work grooming dogs they are the best very reasonable pricing.
-
March 2021 by Mike B.
Me and my girlfriend were dropping off our dog at petsmart for her grooming yesterday. One of the groomers, I believe her name was Brianna by the name on her shirt, was being very verbally aggressive to a sweet little white dog. Yelling at the dog saying it was naughty and to "STOP IT". I couldn't see what the dog was doing for her to be so aggravated with it. It definitely upset us and left a bad taste in our mouth. We won't be returning