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January 2024 by Bodie Coates
This is where we took our dog for all her checkups. The vets were always helpful and professional, and seemed to genuinely care about our dog.
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December 2023 by Rebecca D.
The veterinarian suggested I have surgery to remove excess fat from my dachshund's hind legs. She was able not to extreme pain when I got her back from the vet. Her recovery took a long time. Thinking back, a five pound weight loss would have solved the problem. Never going there again.
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November 2023 by Kailei G.
Not very kind or communicative. Strange smell as well making the facility not feel very comfortable.
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October 2023 by BRIAN RING
Great people, very impressed how great the service is
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September 2023 by Erik W.
I took my cat in for his shots, and the little guy was checked out by the owner, who is a sweetheart of a guy, and he mentioned how bad his teeth were. When I asked how much he quoted about $1400 to $2000. When I asked what would happen if I didn't, he actually choked up and said it would shorten his life span. Wow. I wish human doctors cared as much. How could I say no? Well, three months later and after meeting most of his staff, I'm even more impressed. Why can't my doctors office be like this?
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September 2023 by Gene L.
NO COMPASSION HERE! The orange cat was Goonie, he passed about 3 years ago. Today we sent Kitty Fo to be with Goonie. Kitty Fo was over 17 years old & very sick. They were both rescues who were best buds! . Kitty Fo's passing was peaceful and painless. We were there loving on her till the end. The ordeal at Sierra Veterinary Hospital in Carson City was demeaning & demoralizing. We were not told the price when I made the appointment & and it was outrageous. Over $260 which included an $90 exam fee. No temp, no weight taken the Vet just touched Kitty Fo's belly. We asked that no exam or treatment be administered as we did not want to prolong her suffering. No need, She was visibly sick, & not moving well. When you live on a limited income $ 260 is a lot of money to go out in the first week of the month. We pleaded with them to let us pay $160 today & the rest next month. We were back & forth between the office manager who talked to the Vet trying to find a solution. Finally we took an out that left us feeling so powerfully sad & angry. The office manager said the Doctor has final 2 options. First one, they put the cat down charge us a 100 dollars and they keep fo's body The second option was to pay the $90 for the exam and leave with our dying Kitty Fo and to find another veterinary to do the euthanasia.We felt this was an ultimatum. Me & my girlfriend discussed it and agreed do to our economic reality to take the 1st offer. Not understanding why the Vet did not want to work with us on a payment plan and wanted us to Leave the body of our dead family member? I had plans to bury Kitty Fo in the back yard next to her best buddy Goonie. We know that dead bodies are what they are. Empty of life! But this final ritual of burial was denied to me. I feel so shamed & angry. I discussed the options of cremation and it was $300 when we first went in. So I told the Doctor I opted to bury Kitty Fo next to Goonie. We had Goonie put to sleep at the same clinic years before. We have taken our Lab, Waylon there numerous times. So we are a long time client. We weren't really arguing about the price we just didn't have that much money on hand. Why wouldn't the vet come talk to us personally? Why when we made the appointment in the morning no one told us about the cost? Why did they want Fo's body? All our receipt says is euthanasia, no name no information just $100. When you have to say goodbye to your loved one I really don't think this is what they would want to deal with. Our hearts broken and feel like we we're backed into a corner. So in summary, I do not recommend anyone take their pets to this Veterinary Hospital. They are unethical, they have a lack of economic understanding about working people & the struggle to pay bills & love of their pets!
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July 2023 by Amanda S.
My cat was very sick, was being treated at Carson Tahoe Vet (do not recommend.) I woke up and heard my cat wheezing and howling in pain. I drove to Sierra Vet as fast as I could without an appointment. My cat passed away in my car. They still took him to the back immediately and tried to resuscitate him, unfortunately they were unsuccessful. They brought me to a private room to grieve and asked if I wanted to spend time with my boy. Dr. Kidder sat with me for a few in the room to comfort me. I don't think I ever want to take any of my animals to anyone else. He was so kind and caring. At the end of it all, they didn't even charge me for an emergency visit or them trying to resuscitate. I opted to have my boy cremated, they cremate in house and in my opinion, their price for cremation is very reasonable compared to other prices I've paid.
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June 2023 by Barbara B.
The office staff are very rigid and seem to care more about price than the care of animals. They don't seem to understand that it's service we're after not cost, that's why we are pet owners because we love our furry friends dearly, no matter the cost. Friendliness and courtesy are free, someone please relate this to the office staff at Sierra Veterinary Hospital!
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May 2023 by Nicole D.
If you care about your animal, I do not recommend bringing them here. 1 star on Yelp says "not good", but that is misleading because I personally believe that they are worse than "not good". My dog was sick so I called them to set an appointment. The office clerk, Kayla, refused to accept my appointment because I was not listed on the account.. the account that I provided all of the correct information for. It only had my partner's name listed as a contact so she used the actual word "refuse" to set the appointment for me. I did not ask for professional advice, I asked to set an appointment for my sick dog. She was incredibly unprofessional with the way she spoke to me and handled the entire situation very poor and rude. There was a rough estimate of what was wrong with our dog, which is understandable. Although I was disappointment with the assessment, Dr. Kidder was very kind and told me to call him if our dog's condition got any worse. Around 6 days later, I called because what we thought was kennel cough was turning into something that sounded worse. Kayla answered again and told me that it was completely booked for the rest of today and it would be around $150 for an emergency visit. I told her it was not an emergency, I was just contacting the vet accordingly since our dog's health was not improving. She then told me she would leave a note for him and have him call me back. A few hours go by and there is no call back, so my partner reached out to them. An office clerk told him the same thing Kayla told me: they were booked for the day, but we could pay to see them if it was an emergency. He asked about appointments for the next day, Friday, and she informed him that they were booked for that date too and that on Saturdays there is no vet in house, so that would not work for an appointment either. She proceeded to recommend to my partner to "just wait a day and see". However, had we waited a day and he still was not better, they were booked on friday, and there was no vet on saturdays so that advise was completely useless and ungenuine. 48 hours after I asked for a call back, they called my partner at 8 PM. We took our dog elsewhere (Carson Valley), and he was treated incredibly well there. Although Dr. Kidder was incredibly kind, him and his team failed our poor sick boy who ended up contracting pneumonia from his kennel cough. Had we waited for their care, who knows what his condition would have ended up being like. They are clearly just trying to see how much money they can get out of you when you're vulnerable instead of genuinely caring for your animal, and they don't hide it well. Unprofessional service + neglectful care = you shouldn't bring your service here.
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April 2023 by Marsha B.
It might be a better place to go to if the front office person wasn't so nasty to people. I don't understand why you would keep somebody so rude. I, as have others, found another Vet office that is actually happy to do their job. I will never go back to them.
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April 2023 by Cheri V.
They started a new policy of charging for visits ahead of time. Non refundable if you miss. With an attitude. I have been a loyal customer for many years, but not anymore. Their new policy was given to me with an attitude. Take it or leave it. I'm leaving it. There are other home town vets that don't have a big city attitude. AND! I don't trust their vaccines anyway because my dogs got sick several times and needed to see the vet for a cough they didn't have before they got the vaccine. I think they're using the new mRNA on animals and everyone knows those don't work.
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December 2022 by Bob Spellberg
Nice people in what turned out to be a sad evening. Saw our dog was having issues took her right in and treated her even before paperwork was complete.
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September 2022 by Colleen C.
I got an unexpected new puppy, but she also came with unexpected issues... Sierra Veterinary Hospital was able to get my doggo in fast when other vets couldn't. They were so understanding and attentive to my puppy's needs. I really appreciate how helpful the staff is. I've scheduled her next appointment already, and I'll definitely be signing up for the puppy care package. Thank you, SVH!
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June 2022 by Jerry C.
I've been going to Sierra veterinary Hospital for one year. I brought my dog in for her first physical and then a tooth cleaning. This week, my dog threw up blood two days in a row. On the second day, I called Sierra veterinary Hospital. They told me they had absolutely no openings that day, the next day, or until June 20. They then told me I could bring her in that day or tomorrow as urgent care for an extra $30. Then, they said I had call the next morning at 7:30 for an urgent care appointment. I said no thank you, I would look for another vet. I called around, nobody could get me in for another two days. So, I called the next morning before 730 and left a voice message. At 7:33, I called them again because no one had returned my call. At that point they told me they had absolutely no more emergency vet appointments available. I told them that I called earlier and they didn't return my call and now it's three minutes after 730. Then, they gave me a number for an emergency vet in south Reno. I went on to find another vet in Minden that could see her in the same day. At 11:20 that same day, Sierra Veterinary hospital called me back and said they could get her in that day . I told them I found another vet and that I would no longer give them my business.
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February 2022 by Carol T.
I'm on a fixed income. My dog died less than a day after visiting Sierra Vet Hosp. When I tried to return the unopened food they refused saying I could donate it, but no refund.