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December 2023 by Becky Staaden
Easy rental, good price, helpful people and rady returns.
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September 2023 by Jackson H.
Had some trouble with an order, Louisa was very helpful and we got it all squared away, great branch and team.
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September 2023 by Sharon C.
I bought a set of patio furniture on clearance and was told it could be delivered. I went to the service desk, paid for the furniture and the delivery and scheduled a delivery date. When the item didn't come, I called the store and spoke to a manager who told me they couldn't deliver clearance items and had put the furniture back on the floor and sold it to someone else without bothering to call me and let me make other arrangements to get it to my house. They best he could do was apologize, which wasn't good enough. I have no tolerance for poor customer service, so I won't be going back.
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April 2023 by Brandon
They are quick and reasonable when it comes to the quality and price of their tool selections. 4 stars
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December 2022 by Mike K
Despite telling him twice, he forgot to apply my rental perk.
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April 2022 by James T.
Bought washer and dryer set. Paid about $2k for the set (about $100 more than same was at Costco). Both arrived scratched. Rather than Costco that offers virtually unlimited returns, HD said "you should have told the delivery guy to take them away." Not a great vendor, choose wisely. I am even a contractor ProExtra spender of about $20k per year at HD. Pretty sure they dont care about their yelp reviews, but giving one anyhow.
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April 2022 by Sean Dawley
YOU SUCK, Horrible customer service, don't guarantee you can get it done and at the last minute say we can't do it.
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April 2022 by Sean D.
I wish I could add minus stars. Placed orders online can't guarantee delivery will call back, didn't happen. Get email confirmation, cool. Call to double check 9:00 am day before delivery, no problem. Receive call at 4:15 same afternoon don't think we can get your order out tomorrow , not enough space. Can't guarantee shipping company will take it or not, sory! Sorry My a*** it is now costing me 3 times the delivery because I have contracts to fulfill the next day. I just had shoulder surgery so I can't carry it and make trips, and need to give people time to schedule help. Thanks Home Depot will never give you another dime!
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February 2022 by Jm H.
While the in- store shopping for flooring was good, the delivery of the product was not. First of all, the delivery time estimate texted to us was for a 14-hour span of time, from 6:00am to 8:00pm, which is absolutely ludicrous and not customer friendly. Next, however, was worse because when we were texted that the delivery was on the way, the text also reported that the driver would contact us prior to actual delivery. We were not contacted by the driver, and so we were not at the residence at the time even though just 10 minutes away, but the flooring was left on the sidewalk to the house - the Delivery Confirmation paperwork states the following (exact quote): UNATTENDED DROP: Unauthorized. So, unreasonable expectation by Home Depot for customers to be prepared to stand by for 14 hours waiting for delivery, then delivery with no phone call as promised, and not authorized to leave the flooring material without us being present. We paid for delivery and got what we consider ridiculously poor delivery service.
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February 2022 by Tahoe R.
Don is the man! He has so much knowledge about all paint! He is super helpful and showed us exactly what we needed! Thanks Don! Give this man a raise! Every time I have come in here for anything paint related Don has been here to help! Thank you again so much! Every time we come in everyone is helpful & friendly!
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February 2022 by Tyler K.
Exterior and interior are clean and in good repair. My friend ordered a tool online for pickup at store. Customer service/pickup was rude, surly, argumentative, effectively called me a liar, and -- was pretty much the opposite of customer service. Despite documentation, photos, and facts, the customer is always wrong. Go for the tools, avoid customer service.
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December 2021 by Marla G.
Well, I can see why only 2.5 stars. We are leaving the Carson City Jacks Valley Road Home Depot to drive 45 minutes to Reno Lowe's - my client (yeah, I don't want to be working today either guys!) needs to order about $5,000 in appliances and flooring by the end of the day (12/31). Yep, they waited until the last minute but you know what? They've got money to spend so I came here first, even tho I told them about our terrible experience 10/26 trying to buy a $2,500 snow blower (that we bought elsewhere). What a waste of a 45-minute drive down from Tahoe. Customer Service Desk? No. Customer Insult Desk. Manager on Duty? No. Manager too busy to speak to me. Store Associates apologizing when I asked if this was normal. Well, we're almost to the parking lot of Lowe's in Reno right now and we are about to make a nice contribution to this store's end of year sales. Sorry HD - you don't have to tell me 3 times that you don't need our business. I'll just let others know so they don't waste time if they can't spare it. Like I can't today. I tried.
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November 2021 by Michele Gavin
My 75 yr old mother goes to the store to buy flooring. She stops by the flooring dept. where an associate asks her if she needs help. She tells him what she wants and he takes her to the product, showing her the location, then walks away telling her someone will be there shortly to help her get it off the shelf. After waiting for about 20 mins she calls me. I drive over there and she is still waiting so I load up the 33 boxes of heavy flooring, push it to the front of the store, pay for it and load it into the truck. All the while having at least 5 customers asking me for help with their items. Obviously, because I’m pulling stuff off the shelf and I’m struggling to push a very heavy flatbed, they must have thought I was an employee. During my visit at no time did I think they appeared to be short staffed. There were many employees running around (without customers or items in their hand) and not one asked me if I needed help and they are masters at not making eye contact. I’m not helpless and don’t mind working hard but apparently they aren’t required to do the same. Very disappointing.
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September 2021 by Steve M.
We've spent weeks looking for just the right refrigerator and it wasn't until we met Teresa Harmon at Home Depot Carson City that we pulled the trigger. She was so good to work with. We selected a LG 27 CF side by side & simply want to say thanks! Ask for Teresa.
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August 2021 by Adam L.
Jenn was absolutely amazing. We were trying to buy a patio set. 1st gentleman had no clue where it was or even how to figure it out. Jenn showed up. Looked it up found it in a semi trailer outback that had just started being unloaded. Advised we ordered online for instore pickup and she would see it was taken care of and ready for us. We did and went home. Barely made it home when jenn called. She found our order deep in the trailer. Marked it. And alerted the dock workers and night management to make sure we got it and was ready to go.
