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December 2023 by Hannah Smith
The manager is the best.
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December 2023 by Tony C.
I booked a truck with them and the guy at the counter who was the supervisor on duty was a real ASS hole. He end up not tinting Mr the trunk because he could he said just because I was question what he was saying and ask to see it in writing. He walked me out and said that I can't rent from them again. Do not use them go some elsewhere .
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October 2023 by Julie M.
These guys are wonderful. We had to reschedule our first appointment to get a trailer hitch installed, and they were very accommodating with that change. Charles was very polite and welcoming and directed me to a (very) nearby Starbucks to wait. My car was done in the time promised and another person gave me a call and a text when it was finished. The shop is clean and has everything a U-Haul customer would want and need. Would definitely use again!
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September 2023 by James Oliver
Was hesitant to stop here because of the negative reviews but I'm glad I did. I pulled in and someone came up to me right away and directed me where to park the trailer. He inspected the trailer and closed the reservation, and then disconnected the trailer for me. He was polite, quick, and helpful. I wish I got his name. Overall it was a good experience and I was there for maybe 10 minutes.
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September 2023 by john colyer
Rude, incompetent employees and very poor customer service are more than just slogans at U-Haul Carson City. They are instead daily standard operating procedures. Thankfully, the U-Haul at South Lake Tahoe provided me with the trailer that I needed in a polite, professional and efficient manner. It turns out that rude and incompetent employees are not a region wide problem for U-Haul, but instead a uniquely Carson City location issue.
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August 2023 by J N.
Came here to rent an enclosed truck for 1 day. The lot was busy but organized. I ran into a couple of difficulties with my rental and the manager Jean-Paul could not have handled the issues any better. In fact, he went far above and beyond to resolve things. Well done! Recommend this business!
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August 2023 by Tabitha M.
Over the years I have had some bad experiences at Uhauls in different states and mostly in Reno. We have now used this specific location 4 times and I would rate every single time I have been there as 5 stars. This last time we used it over the weekend was just another time it showed excellent customer service. Every time I walk in someone always acknowledges me and says I will right with you while they are helping another customer. The check in is easy. I never have to wait more than 5-10 min even if it's busy. In this case we were renting a trailer. We had some trouble with our electrical connection. Harley (hopefully right spelling) stayed with us to work through the issues to see if it was the trailer or our car, checked breakers, got a new connector. He showed customer service through and through. He was so helpful and nice throughout the entire process going over the top to make the experience very customer centered. He needs to be acknowledged by the business and also everyone in the store is always friendly and helpful. This place has a bad rating but we have never had that, we have always had a fantastic experience at this specific branch.
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July 2023 by Joshua j. Cook
This place is a joke. DO NOT GO HERE !They denied rental at last minute because of an issue with a reference I used. ?????What in the world !?!?
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June 2023 by Adam Mack
I will say that the customer service here is amazing. They seem to have a great team that works well with eachother and everyone was very helpful to me. The truck was clean when rented it. The manager of the store was very nice and helpful as well! Best U-haul I've ever been to. They are also building a temperature controlled storage building. Thats going to be great! Thanks guys!
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May 2023 by Daniel Lambert
Honestly nothing good about the place. I finally had to move out because they would not fix the leakAfter almost a year and different managers. Nothing changed except for the rent going up
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May 2023 by Christopher K.
Quick friendly service... unlike I've EVER experienced at a U-Haul. This particular store seems to be the exception, not he tule.
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May 2023 by Srpski Devojka
Everything was exceptional! The gentleman who checked me in was excellent, the gentleman who got the truck ready was excellent, and the gentleman who processed the return was exceptional! Everyone I talked to on the phone & those in the building while I waited for my family to pick me up were wonderful & so friendly. The 10' box truck was clean, ran well, and had cold a/c. It was actually a pleasure to have to rent a truck to empty a storage unit! Ok, U-Haul was the only pleasant part, but I thank the staff at this location for being the high point of my day & for being so professional, friendly, and helpful! I appreciated having a place to sit & have a beverage while waiting for my family! I never post reviews but I feel this is definitely worth the time. HIGHLY RECOMMEND!
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April 2023 by Christina Knudsen
Gary was brash was spoke rudely. He had horrible customer service!Jean Paul had left for the day by the time I dropped the truck off at 10am. Gary called JP and said there was nothing they could do for me due to concerns with the 10 ft truck I rented. I didn't ask for them to do anything, though, so his tone was unnecessary.The customer service at the Carson City location lost my business.I called and spoke with Vanessa with customer service. SHE WAS AMAZING!
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April 2023 by Tina Lack
All the guys working today were great. First truck we hooked the trailer to did not have proper working lights, our truck did and the were great in the switch over working quickly and efficiently to get us safely out and on the road in record time. Thanks
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January 2023 by Clay Y.
Used to come here every couple weeks for propane. The lady was always super nice and helpful. But this winter has been different. I've stopped by 7 times to get filled but their propane is always "broken." At first I believed it because AmeriGas is bad at servicing their customers too. But the last two times I've gone by, the propane has been unlocked and everything is set out and ready to service tanks. (Stand, screwdriver, gloves etc) then the guy tells me oh yeah it's broken sorry can't help you. My assumption is it's a combination of it being broken and being lazy. Because if it's broken, why would you have it unlocked and ready? Regardless, if it is broken it's been 4 months of me coming by and I'm done. I kept trying because the manager lady treated me so well last year but, I've reached my breaking point. Just giving up on that place, seeing the picture option makes me wish I took a pic of it unlocked and ready.
