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February 2024 by Buddy Cobb
The manager I think her name was Heather was amazing. Very knowledgeable and had a great sense of humor when I was joking around. Definitely an atmosphere that I enjoy being around.
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January 2024 by Deon Pearson
Superb customer service, especially having to come down from Lake Tahoe as we lost our local store.Ray, the associate who helped me, was outstanding in her efforts to ensure every question was answered. She was extremely detail oriented & fast, without missing a beat, and thinking of solutions that I hadn't even considered. I'm rarely impressed by customer service, but she really knocked it out of the park! Worth coming down from Tahoe to do business here.Ray deserves all the kudos points her managers can give her - well deserved! 10-stars!!
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January 2024 by K S
Very nice and friendly folks in the store. Excellent experience.
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January 2024 by TheShaunBenny
Awesome staff extremely helpful and pleasant. Very knowledgeable about postal information.
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December 2023 by Ryan Parker
One of the best UPS stores around with the best service. The ladies that work here do an awesome job making sure my needs are taken care of.
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December 2023 by William Martin
I am so impressed by The UPS Store and their employees for there professionalism and great willingness to provide the true meaning of helpful assistance to this customer. An artwhich in this fast paced world is lacking. True professional caring and warmth and a positive attitude unlike this current culture. The UPS Storestands out above the rest. So refreshing to be treated like the good old days of long ago. Please do continue on in this endeavor to makeA customer feel welcome and satisfied in their needs.
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December 2023 by Amber Coen
I go to this store frequently to have custom stamps made for Notary. I especially love how they ask me to check for accuracy and communicate when they are ready for pick up. Communication, accuracy, and friendliness is exceptional!!! Thank you for always taking such great care of me.
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December 2022 by Gayle C.
I was out of town when I found I needed something delivered over night. I called this store and explained that a friend would bring it but could I pay over the phone, as I knew it would not be cheap. Shannon helped me out, got my information and the envelope went out with no problem and she sent me a picture of the receipt and tracking information. She went as far as texting me the next morning to see if we'd received it, as she had a confirmation it had been delivered. We got it, on time. This kind of customer service is rare, good job!
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October 2022 by Mike K
A little slow on occasion but great service
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October 2022 by Brad Barkin
Consistently friendly and efficient service for notarization, shipping, etc. Best UPS location I've ever been to.
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July 2022 by Jeannine Kechely
This store is the best! I've visited this location many times and have always received great service. Today we went in there for notary services, and it was so fast, easy and professional.
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February 2022 by Vanessa Rose Thompson Martinez
Awesome customer service! 5 ? x 10!Kind, & wonderful customer service & Definitely Great Patience ? I Rushed in last minute & they were amazing!?Store is Always Clean & Organized
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October 2021 by Kyla G.
Anytime I call they just say idk we're just a retail store call Reno. I told them my package was lost and not delivered and they said we don't do that call customer service. I was like wait you can't check if you have it?? And he said oh ya I can check.
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March 2021 by Kayla Hugo
Teresa is awesome! She helped get my copies and paperwork notarized right away. She is an awesome worker. One of my fav places to go for my notary needs and paper needs and I live all the way on the other side of town?
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February 2021 by Janet C.
I brought in my Amazon return and shipping label. I thought everything was ready to go and that I only had to hand them my return. When they told me I needed a box, I didn't believe them. Then I carefully read my directions from Amazon and it DID say I needed a box! I guess not all Amazon returns are the same. They were kind and patient with me and even packed it for me! And yes, of course they charged me for the box! I didn't expect it to be free! I also had a UPS package to send. I was able to send that while I was there as well. I noticed in another review that they might charge more than if I took it to UPS, so when I got home, I called UPS to check. They charged me exactly the same as my local UPS would have charged me. Thanks for a great experience!
