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February 2024 by Donald W
Very helpful and efficient customer service
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December 2023 by Mike kuykendall
Great help
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December 2023 by Lupe Ortiz
Zac thank you for being extremely helpful and knowledgeable.
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August 2023 by Dimitri Z.
If you want bare minimum customer service, this is the spot. Just go to a different store or do it online.
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July 2023 by Objective R.
Just walked out of this store after being asked to "come back later or some other time." I have been a Verizon customer for many years. It was time to upgrade so I walked into this outlet planning to buy an S23Ultra and all the accessories to make it work. I was literally the only person in the store other than the rude woman sitting behind the desk who completely ignored me. After some time she started talking on the phone and said she needed to talk to her manager to figure out someone else's order. I didn't realize at first that she just didn't want to sell me $1500 in telephone equipment and was very annoyed at my presence. She finally told me I should come back later or some other time. Guess what? I will never be back for any reason. What a total bitch. Literally on my way to AT&T.
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May 2023 by Antone Silveria
Sean was awesome. He helped me in every way. Very good work ethic. Give that man a raise.
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May 2023 by Amy Casey
Sara on Friday and Morgan today we're both very friendly and helpful.
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April 2023 by Jibber Monkey
This is the place to go, the woman working on March 18th was very informative,helpful, kind and courteous. She made me and my family feel very comfortable and was very efficient as well. Not only that but every customer that entered after us was greeted with a smile and also informed that she would be right with them. She was great at multitasking and making sure everyone was being taken care of! She was very personable as well. 10/10 would recommend coming to this place to get the help and upgrades you need! We will definitely be coming back!
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March 2023 by Davina Cantrell
I love this location of verizon. Right on market street next to dottys. They are so nice & super fast. Great customer service & knowledge on the product!
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January 2023 by Darla Thorbjornsen
Morgan was outstanding. She is on top of it! When I first arrives she was the only one there. There were several customers and she didn't get frustrated, she let them know she'd be with them, and took care of each one as time allowed.
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December 2022 by Jeff Spazek
Morgan was excellent! Wish more people were as good at their jobs as she is. Someone should give her a raise!
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December 2022 by Alexis R
Typically I'm a bit leery of buying a phone from a Verizon Authorized Retailer instead of a corporate store, but after visiting other Verizon stores in the Reno-Carson area to no avail I decided to give this one a shot. McCann and Morgan found me the best deal on the phone I wanted and offered some extras but didn't try to sneak them onto my line like other retailers have in the past. I appreciated their transparency and help getting me set up with my new phone!
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August 2022 by Kevin Boege (Shadow)
Great people who care about you. They were awesome with helping my wife and I get our phones upgraded. Even with a SIM cart issue from the phone manufacturer, they did everything possible to ensure a great experience.
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August 2022 by Mike Andrews
Went out of their way to make me happy after some technical issues... lady was a class act
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June 2022 by Cindy Wallace
It was a fair experience only because the phone was not allowed to perform due to the stores slow wireless. The store needs more staffing due to the volume of customers. At times some people just left because they couldn’t wait 45 minutes or longer while somebody else is getting a new phone
