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October 2023 by Kristen Kuzemko
Made an appointment for my passport and drove 50 min and the passport admin is out until the end of the month. I didn't receive any communication about my appointment being cancelled.
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August 2023 by Zephyr King
I wish I could give 0 stars.. Went in today and had a horrendous experience with Nellie. I don’t know what these other reviews are talking about. She was abrasive, aggressive and refused to accommodate us during our passport appointment time. She threatened to throw away our paperwork because she just “doesn’t have the time”. It got to the point where she was yelling at my partner so needless to say we grabbed our paperwork before she could dispose of our important documents. Would not recommend. No wonder it’s so easy to get an appointment here..
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August 2023 by Samantha Scheall
Was helped by Nellie and she was extremely rude and unprofessional. I came in to finalize mine and my daughters passport paperwork and send it off as well as take our passport photos. I noticed right away the woman was short with her answers and not very nice. She didn’t even make eye contact with me while speaking to me. Nellie was rude and unprofessional and took my photo extremely fast. I expressed to her I wasn’t ready and I think I had blinked. She did not show me the photo but said it was fine. When we got up to the front I saw the photo and was extremely unhappy. My daughter also noticed hers was blurry. I asked for another photo and she refused. I reminded her I was paying for this service and was allotted over 20 more minutes for our appt times (as she was rushing through our appt) and that it would only take a second. She was condescending and told me she “can’t take another photo for every ‘lady’ that comes here wanting another one”. I told her this wouldn’t have been an issue if she didn’t rush through the photo process and had done it right the first time. My partner even tried to reason with her. She then raised her voice further at me and my partner and refused again and also refused to give me a refund and threatened to throw my paperwork away.Needless to say I walked out being charged over $418 with absolutely nothing besides time wasted and my passport process being pushed out even further.Avoid this location and/or Nellie if possible.
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February 2023 by kelly Thompson
The blonde hair lady is racist! No good customer service. She told my friend and I that they hold packages for 30 days yet when the package arrives, she returns them instantly. It's my 1st time in Nevada yet she is the most racist person I've met since I've been here.
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August 2022 by Joe Moore
Nellie is a trooper! Thank you
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May 2022 by Garth Jolly
I ended up just simply walking out of this place without being served.The lady behind the counter greeted me when I walked in. But then I had to wait at least 5 minutes while she and another employee discussed the eventual earthquake and hellfire that will happen in Washington DC. All part of God’s reckoning for the sin, stolen election, etc. They discussed some bananas ministry website where you can read about all this nutbag quackery.The staff is clearly a bunch of loons who shouldn’t be trusted with the mail or any other public service.
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May 2022 by Aaron Molnar
Nellie helped me mail some postcards to Canada and they even had some fun free magnets about garbage and bear awareness
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March 2022 by C.L.H.
Wow, Nellie really knows her stuff! She was also friendly and fun, overall a great passport experience.
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March 2022 by Renee Pafundi
Nellie is the best and such efficient and pleasant to deal with!
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August 2021 by Cathy W.
Nellie is the best! She is friendly, knowledgeable and a dedicated USPS worker. She did my passport in record time. These times are difficult, but Nellie keeps high spirts and is very professional. I am lucky to have this Crystal Bay location close to my home. I will come to this location for ALL my USPS needs.
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July 2021 by Steven Birkinbine
A good overall postal service. Parking is...dangerous, but the people inside are wonderful and it is easy and simple to navigate.
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July 2021 by Tiffany At TheHappySquareOne
This post office is the best one that I have been to. We needed to get a passport appointment and this was the only post office not booked out for 3 weeks in the Reno/Sparks Tahoe area. Nellie Bradshaw was the only worker there and she is the most pleasant postal worker that I have met! She was very quick, efficient, and knew all documents we needed in order to make the process go smoothly. She completed 4 new passports in under 30 minutes when it would normally take over an hour!
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January 2021 by Albert Strasheim
Incredibly friendly and efficient staff!
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July 2019 by Rick Moe
Nellie made getting set up with a new mailbox a real pleasure! This post office is a place you look forward to going in to, and everybody in town says the same thing, "Nellie is the best postmaster you will ever meet, and our post office is the best post office there is - bar none!"
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August 2018 by Ken Watson
My wife and I just renewed our passports at this post office. Nellie was really friendly and helpful! Truly a great experience!
