Smith's is a store that has recently undergone a much-needed makeover, making it a nice place to visit. The store offers a good selection of cheeses, produce, and baked goods, and prices are generally reasonable, often lower than other places. Employees are friendly and helpful, especially in the grocery sections, but there have been some issues with customer service. Some staff members, particularly at the customer service counter, have been reported as rude and unprofessional, with complaints about snappy behavior and unkindness. The pharmacy staff are hardworking and friendly, but long wait times and staffing problems have been noted, along with issues with the refill computer system. Overall, Smith's is a decent store for essentials with helpful employees, but certain staff interactions and some store policies, like cart changes, have affected customer experiences.
