-
November 2024 by Ari Gun
I have gotten my prescriptions here for a year now and have nothing bad to say!
All of the staff and pharmacists have been great, patient and helpful every month when I go.
I come from the Vegas area, and I’m thankful to never have to use a pharmacy there again.
The staff at all of them are miserable, rude, make you wait long periods when no one is in line behind you, and they are always out of certain medications!
So I am happy with every experience at this Albertsons pharmacy, and will keep going there!
-
October 2024 by Beverly Farfan
Filling prescription for someone who has severe depression is not always easy. Many times it has been difficult due to no inventory or staff not understanding how to read fill dates. With that in mind Chris and Eric have went out of their way many times to get the prescriptions for my grandson who also has Cystic Fibrosis and is probably sick more than he is healthy. Thank you for your kindlyness in trying to keep his mental health meds stocked, which truly is appreciated because it does help he is sick.
-
September 2024 by Shannon Keigher
In person, and in general, I find the employees of the pharmacy to be very kind, helpful, thoughtful, and discreet with difficult and personal health questions. I do not feel like some number being pushed through a conveyer belt like many corporate businesses tend to treat others. The employees, which I've encountered, make me feel heard, seen, and address my concerns. When there are any issues obtaining medications or hiccups with insurance, their level of professionalism and personal care takes a potentially "negative" situation and turns it into a positive one. I never leave feeling confused on next steps, due to the staff making sure I understand what is going on or what I need to do to straighten out any bumps in the road. I really appreciate that they are compassionate, understanding, and helpful so that I don't ever have to leave feeling frustrated or feeling like I was talked down to. My only negative would be that the call-in system to the pharmacy is beyond frustrating. It takes a long time to get through. You get hung up on several times, after you've waited for extended periods of time, on hold, trying to get through. Many times when you call in, no one answers and asks you to hold, you're just automatically put on hold and once a period of time passes, while waiting on hold, it hangs up on you and you have to start the entire process again. It's not effective at all. By the time you finally reach a person, I've not always felt that same kindness that I experience in person. It's not necessarily always bad and I have had many interactions by phone that were positive. But I've also encountered that disconnected feeling, by phone, as well. Generally though, once you tell the person how hard it was to get through to them, they soften up and exercise patience and understanding. I'd give a 5 🌟 review if the call-in system wasn't so frustrating.
-
September 2024 by David Chargin
There have been a lot of problems ever since they brought in 3000 new customers when another pharmacy closed down
The problem is the pain killers with all the new patients there isn't enough to go around
But I'm very thankful for all the pharmacy staff going out of their way to help everyone with their needs
They are very friendly and smart knowing the medication being prescribed to you.
They are under an incredible amount of pressure to help everyone as the population in Elko and the surrounding areas is increasing.... tenfold....
-
August 2024 by Kaitlyn Elizabeth
Under no circumstances use the Albertsons online portal for vaccines. With communication with the pharmacy staff and guidance to come in, it took three visits to NOT get the vaccine. I only allowed myself to be toyed around because I needed the vaccine for my career advancement and they were the only place offering it at the time. I am disappointed in the staff and their dishonesty. It is SOOOOOO easy to say they can not do it on the phone.
-
August 2024 by Mallory Iverson
This pharmacy is terrible
-
July 2024 by Ashley Wiebe
Albertsons pharmacy is an absolute joke....I scheduled vaccines for my kids and I since it was more convenient than missing work for a Dr's appt and when I go to check in they informed me they canceled the appointment due to low staffing. I told them I just drove 30 minutes in for the appointment and he said well we can't change the information online and I asked 'But no one could call me to tell me that? You have my information right there' and he just said he just had to cancel the appointments. It's so frustrating and inconsiderate...
-
May 2024 by Peggy Young
Very nice people in the pharmacy!!
-
January 2024 by Jeani Morrison
The staff is over and above excellent, highly recommend.
-
November 2023 by Athento
Pharmacy staff are super nice. they were the only place in elko that would even fill one of my prescriptions from out-of-state.
-
November 2023 by Carrie Weichert
I have gone to this pharmacy for awhile. We left another pharmacy to come here. I want you to know how grateful I am for the people that work here. There nice an helpful an explain things to you. I've worked for the public for years an I know how rude an mean people can be. Your people in this pharmacy try there best to help these awful people. Yours is the best
-
September 2023 by Shilo Hebert
New Pharmacist is a joke. I called over a week ago to have scripts transferred because I recently moved called again today & apparently Dennis/Dustin (whatever) wanted to complain about being there alone (not my problem)& couldn't/wouldn't help said he didn't know what to tell me. Even though he's the 1 I spoke with about transferring them to his pharmacy. He's a joke
-
June 2023 by Kelsey Ahlvers
Dustin went above and beyond for my daughter to get her prescription before closing!!! Made my day!!! Was fast and pleasant! Not a mile long line . Very Informative and helpful!!
-
March 2023 by ann s
Fast. Also pleasant. Did I mention fast?
-
March 2023 by Elias Jewell
Would not recommend, rude people and no customer service
