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June 2024 by Victor
Review is based on two different interactions we had.
First was when we first walked in looking to open new service and transfer our numbers as well. Abraham was the sales consultant we got. He was very nice and knowledgeable. Explained everything very calmly and was a pleasure to talk to. He also provided crayons and a coloring pad for my kid who as most kids are impatient at things like this so that was greatly appreciated. There was a couple hiccups at not his fault when changing the number but he got everything promptly fixed and set up for us. Abraham and his help is the only reason I'm providing a 3 star.
Second interaction was a few days after where I was having issues setting up my wife's smartwatch with a new account and linked to her number so I decided to go into the store. I walked in and a blonde lady asked if we needed help and i explained that I needed to activate the watch and open a new account for it. She took our info and got an error and her explanation was that the watch was not compatible. Told her that was odd since ATT sells the exact same watch and I also had an unlocked one directly from Google which says it is compatible with ATT. I explained that it seems incorrect that it's not compatible, but she was very stern on her answer that it was not. The reason for the low score is because there was ZERO attempt to try and see if there was an error or look in to it further. She simple just said nope, and that was it. No effort from her part whatsoever to even try to help or call ATT or anything.
Got home, called ATT for assistance and what do you know? They got the watch activated and set up NO PROBLEM. They even said " I have no idea why the sales person said its not compatible" . They watch is activated and working perfectly.
I learned my lesson and will be making an appointment with the sales reps that actually want to help people.
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June 2024 by Lisa Benham
Travis at Elko store was a huge help to me in purchasing a new phone. He was very knowledgeable and friendly.
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May 2024 by Donna Alt
The Manager Becca and Technician Mathew are an example of what customer service should be in this town . Everyone in this store is friendly and helpful. They go above and beyond everytime ! Thank you !
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April 2024 by Brian Sandoval
It was so fast
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April 2024 by kateCHAD Scott
Nice and great
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March 2024 by Marisela Pallanes
I got done what I went in for right way
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February 2024 by Colby Talley
We went to the location in Elko, Nevada, and Jydia did an amazing job even though we were indecisive at first and despite it taking quite some time to make up our minds and get everything figured out. We are very grateful for Jydia’s patience and support through the process!
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February 2024 by John Allen
Great service and great care to make us happy.
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January 2024 by Payton Young
Walked right in got helped before I was even three steps in the door. The associate Abraham was kind and knowledgeable. Got me set up with my upgrade within minutes and had me out the door in under an hour
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January 2024 by Toni Rakestraw
Last night I dropped my phone and my Sim card wouldn't read. I tried at home to fix it but nothing I did worked. I took my phone into Elko making sure I had enough time before the AT&T store closed. Jydia was so amazing and sweet. I pretty much told her I needed a new phone. She offered to see if we could fix my old phone before we jumped into a new one. I told her to have at it. That girl worked for over an hour trying to get my phone to work. I love that she tried to save me money especially since I just paid off my old phone. She went above and beyond to help me. She was incredibly sweet and patient.
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December 2023 by Suzy Palacio
Excellent service at this AT&T store. We've worked with Matthew, Cynthia, and Travis all in the last month and each and every one has been excellent to work with. It's busy this time of year but they're working hard. And....they answer their phone! Thanks for the great service!
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December 2023 by Nancy Ostler
Travis at the Elko Store is very knowledgeable and fast too! So helpful to take care of all my problems, upgrades, new products! Great customer service.
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November 2023 by Aimee Cook
Travis E. is an excellent customer service representative. He helped me switch my accounts and add a line. He was's very knowledgeable and helpful. I appreciate his patience for my many questions and his eagerness to find the best plan for me and my family.
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November 2023 by Brenden Paige
Very knowledgeable great at sales you won’t leave disappointed
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November 2023 by Rayanne Caraway
Jydia was very knowledgeable and extremely patient.
