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November 2023 by brian phelps
Made reservation online weeks in advance. They had no problem taking my money, but when I called to ask if I could pick up early was told a Credit card is required at this location. Advised I had already paid was told it was not their problem, no cc no car! So now I have to deal with corporate to get a refund on the same day with out notice. For shame Avis!
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September 2023 by Elizabeth Ryser
I usually don’t write these but huge shout out to Julie at the elko Avis! She was amazing at explaining the ins and outs of the rental process as well as the insurance!!! (I suggest taking the Insurence).Thank you so much Julie for being a smiling face and so knowledgeable!!!
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September 2023 by Sarah Jones
I was in I a bind coming off my flight the other day in Elko and Julie saved the day! She went out of her way to help me and get me on my way. She was very professional and efficient
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September 2023 by Mary Stoddard
We needed several cars last minute for work & Julie was so quick to help with all of our needs, with a smile!
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August 2023 by Robert Arthur
While working 60 miles south of Elko was told by Avis customer support I could come to this location and exchange out my rental car due to a defective tire. I was able to drive the vehicle to Elko with no issue and when I arrived to this location there was nobody around. I went to run an errand and 30 minutes later, still nobody around. I went to eat lunch and called then they picked up. I also had called 3 times prior earlier in the day with no answer. When the lady answered she was really quick to tell ne that this business is privately owned and she didn't have anything else to give me that was comparable....and gave me the "sorry".( actually not sorry). In any case, been trying to run these people down all day and wasted 4 hours of my time . Would recommend you use someone else.
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August 2023 by Tanvi Chhachhi
This is the worst car rental location!!Do not go there, customer service is not welcoming and isn’t really helpful.
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August 2023 by Henry Finnell
They will take your money online if you enter under 25 but wont give you a car when you get there.
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March 2023 by Josh D.
Great people, friendly and helpful. Cars are great and service too. Will be renting again for sure. Thank you Avis -. Elko.
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March 2023 by Andy Coulam
Call and see what they have available, you will save yourself some time and probably money too. Online unlikely to be updated or save you anything. Polite, courteous and fast staff.
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October 2022 by Michelle Ruddach
The people here are so darn friendly!!!! They go above and beyond to make sure your experience is wonderful every time!! For a very small location they have a great selection of cars. My go-to rental company/location when in need.
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October 2022 by Rachael harmon
I visited Elko the other day and went to Avis and I think that Julie is an amazing person who loves her job!
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October 2022 by Ra Sha
I travel for work and have used AVIS many times to book my rental car. This is the worst rental venue I have ever come across. The inventory is non existent, you will not get the car you rented. On arrival my rental car tank was almost empty - I was told if I filled it up that I would get the money back, this was a major hassle. You cannot get a hold of the rental place if there are any issues. Upon returning the car they magically came up with a new rate for the rental which was 2-3 times as much as the original. Obviously this was outrageous, and I have been back and forth with customer service for weeks now to try and get my money back. DO NOT RENT FROM THIS BUSINESS, its a total scam, I cannot believe AVIS allows this nonsense to happen, I expected a higher standard from AVIS - I guess not. I will be taking my companies business elsewhere.
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October 2022 by Spencer Leenders
Great service and so friendly! Julie and Dottie were amazing! Awesome experience.
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August 2022 by L. Carol Wilkinson
Friendly staffI loved the Mazda SUV I gotPrices goodOnly bad thing was they refused my Bank Card from Wells Fargo because, although it was a Visa, it said debitHave never had this issue at any other Rental Car Company I've used beforeThus the 4☆ instead of 5
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July 2022 by VannessaRay Robinson
Julie Canfield & Dottie SAVED MY LIFE 4th of JulyThey are 150% on point all of a sudden I’m stranded Fourth of July in Elko and now I’m on my way back home thank you all so very much you’re.?????????
