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August 2022 by Leanna H.
I have noticed the last 2 times I have shopped that my cashier has been double charging items - terminal #SC010648 was my last one on 08-25-2022. Whereby I was over charged a total of $38.22 between 3 items and one item was charged on top of that $1.77 wrong price from what the shelf states. And I am finding MANY items in the store on shelves with NO PRICES! I will become a nightmare customer taking photos of prices and checking EVERYTHING the cashier does while ringing up all my food! I will never ever no longer even try to get through the line until I know for sure I have not been overcharged! And you all should do the same thing!!!!!!!!!!!!!!!!!!!! Considering grocery's are now double from 6 months ago!
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August 2022 by William S.
Waited 45 minutes to get a rotary tool out of a locked glass display. Pressed the button to ask some to unlock it probably 25 times. Saw at least 6 associates, none of whom had a key. Half of them paged someone, who again never showed up. Kind of a trash place even for a Walmart
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June 2022 by Ed L.
Don't buy anything expensive here! I bought a $174 Hart Vacuum Cleaner six weeks ago and it quit working six weeks later with a defective bearing. I tried to have it exchanged and the clerk first said I should have saved the box, then she said that the receipt stated I had only 30 days to return it. She couldn't show me anything that said I had to keep the box nor could she find anything about 30 days in my receipt. Finally she said that her computer couldn't link my receipt to that exact vacuum cleaner, and then she ignored me. I left feedback on Walmart's site, but got no response. So much for their "90 day return policy" on their website and their "customer satisfaction guarantee." (update in July) Hart, the manufacturer, responded to my messages for warranty replacement, and sent me a new replacement. a couple of weeks after I made contact. Walmart never bothered to respond to my complaint, reinforcing my initial advice above to avoid buying any high value item there, since they do not respond to defects in the products they sell.
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April 2022 by Michael G.
Used as a pickup for items we needed, weary travelers we are. Having clean bathrooms, considerate staff, and well located, our pick up experience was 5*
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August 2021 by Deborah H.
We are from outnof state and wanted to say wow, nice store. But what was really nice is an employee named Stephanie was very helpful in suggesting where we might look for a product. Than we asked about a nice restaurant and she Dos Amigos. It was delicious!
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August 2020 by H G.
I was verbally threatened today. I asked someone to back up to socially distance today and I was told; "I will beat your a**. They thought, I assume -I had told their "daughter" who looked 30 years old - to back up - spread out the inches to feet they were encroaching behind me in line. They were not wearing masks. I put my cart as a buffer in between finally. They pushed themselves up again the handlebars of my cart. I had less than 4 feet of space. They were not wearing masks. I was. I asked them for distance and they threatened me with bodily harm. I also heard threats from nearby patrons in other check out lines near me. They kept up loud speeches and language even though I did not acknowledge or address them and I tried to hurry my check out. I asked the checker to call security and the person did nothing. No management showed up either. The non mask and non social distancing persons who threaten to beat me up continued to push against the handlebars of my cart as I threw in my items. I left quickly out of fear after paying. I went home and called for 20 minutes trying to reach management. I finally called the Walmart corporate office and the connection was so bad I gave up. They did say that they couldn't contact management either. As of now - I fear for my safety at this store. I will never go back. I am asthmatic and have a special needs son - something I don't expect others to fully understand but I had hoped for social distancing and mask wearing at the very least. I did not find that. I found NO enforcement. I found rude, obnoxious, dangerous people in this store. I strongly suggest any patron to evaluate this store for yourself. I will not spend another dollar or penny here in the entirety of my life. Walmart clearly is interested in endangering my life and that of many others. I was appalled at the amount of people casually disregarding NV covid regulations. The front signs at the store are clear about entering with masks. Signs on the floor are also simple and clear to follow but nobody does. No employee, management or anyone affiliated with this Walmart says anything or enforces any regulation. I fear this is a dangerous, infectious place to be in Elko. More than any other store in this town.
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February 2020 by Brent D.
This Walmart sucks! No one has a key to the sporting goods counters. They expect you to check yourself out and then stop you at the front door and see if you stole anything, I told the big guy with glasses and dreads he does a good job at embarrassing people.. Customer service takes around an hour to help with a return and then,they only want to give you a gift card. They conveniently lock the doors on the north west end of the store at 7:55 p.m so you half to walk a half mile to your vehicle. I could go on and on but all just shop somewhere else..
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December 2019 by Vance H.
To all Elko shoppers. Beware of Walmart. They don't see us as shoppers. They see us as potential criminals. My GF was accused of shoplifting AND was arrested for it. Now , correct me if I'm wrong , but don't you have to be outside the building in order for it to be considered shoplifting?? She used the self check out. She thought that all of her items had scanned. But when they looked at the receipt , some of the items didn't scan. So , instead of having rescan and pay for the items , they illegally detained her , searched her , harassed her , and had her arrested. I feel they handled the whole situation the wrong way. She was humiliated. Never been arrested for anything in her life. I have a good mind to sue Walmart for harassment , slander , illegal detainment , and false arrest. If there is a Walmart person reading this , and you don't like what you are reading , not my problem.
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December 2019 by A. L.
I went inside this morning looking for postcards to send back home, as I am currently traveling through. Lyla was incredibly kind and helpful. She went out of her way to look for and see if the store carried what I was looking for. She went above and beyond my expectations as both an employee and a human being. Thank you for being so helpful and caring - although I didn't find what I was looking for, you have made my experience absolutely wonderful. Thank you :) happy holidays!
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November 2019 by Al N.
Only large store in town. Probably the worst Walmart I've been in. Isles are packed down center with boxes of items, no one to put stuff on shelves, see photo for example, entire store is this way. Seems like there is no management or they just don't care. I would think the fire marshal might have concerns about this arrangement. Been this way for at least 3 months. When they run out of an item, you may not see it in the store again. I can't give less than 1 star otherwise I would.
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August 2019 by Jerome D.
Never go to the automotive department at this store. Horrible service and act like they DO NOT know how to run a shop. Run away fast!!
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May 2019 by Tom B.
It wasn't the best or worst Walmart I've been in but it's the only one stop store around the choices in town weren't a lot so the store is the best place to shop around. I was in and out nothing interesting.
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June 2018 by Matt M.
This place is a joke. Of the 22 checkout stations only 2 are open, and one of those is the "speedy checkout". The wait to get through to a cashier is 40 minutes. The store is not clean or stocked. Observed several employees just talking instead of providing customer service. This store needs to be removed from the chain, and replace with a store of quality.
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May 2018 by Jamie F.
The Pharmacy does not deserve even a 1 star, but since a negative 10 is not an option, we will start with a One. Ben, the Pharmacist, was upset that people (sick people, I might add) walked in with new scripts before 6p on a Sunday. There was a lady in front of us who had just been hurt on the job, and probably had come straight from the ER because her hand and arm was tied up in a sling of sorts. Ben was not at all happy that she needed pain meds so late in the day. It was almost closing. I mean, seriously, could she not have gotten injured during banking hours, and certainly not on a holiday weekend. It is Memorial day.. tomorrow. We were there because of severe tonsillitis, which was diagnosed Friday, but had progressively gotten worse. The doctor rushed to see us Sunday afternoon, when his clinic is closed, and the only pharmacy that was open was Walmart. This is the ONLY reason we chose Walmart. The lady who checked our scripts was pleasant, but Ben was not happy that there were now more scripts to be filled before 6p, when he feels we waited until closing on purpose. After making several comments, just for good measure in case we did not catch on that he was not happy with us, he told us again that we waited until closing. I finally apologized for keeping him 2 minutes past closing time and he said- "oh no problem, it happens every Sunday because we are the only pharmacy open until 6p." There was one script he "could not" fill because he needed more instructions from the doctor. The next morning I called at 1030 (since Ben also informed us not to expect it at 10 because that is when he is walking in the door, not filling scripts). At that point he told me that he would not be able to fill the script because it was mixing 4 liquids together and they don't do that. I told him that it would have been nice to know that last night and his response - it would have been nice if you would not have showed up 5 minutes until closing. I asked him if I could get the script faxed to another Pharmacy, or possibly pick it up and he said- NOPE. The doctor had to meet us (also another day his clinic was closed) so that he could write another script and said that any pharmacy should be capable of mixing this medication. In other words, he is a child and was mad because he is expected to actually work until 6p. He definitely chose the wrong profession because sick people rarely need medication only on days that are acceptable for a pompous man named Ben who works at the Elko, NV pharmacy. Poor Ben.
