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October 2024 by Mark Trent
I came in knowing the code and issue and they wanted to charge me 2 hours diag which I had no choice to agreed to. Lila sent me the estimate which showed 3 hours of diag time and 2 hours of “just in case” time. She promised they would adjust it with the final bill. Well that didn’t happen. They took their master technician off my job and put an apprentice on it. When I saw the apprentice throwing a tantrum at the back of my bus I told the Service Manager and we ended up with having an additional night hotel stay. My Cummins dealer back home told me the turbo actuator takes 1 1/2 hours to install. While waiting for my bus I overheard the branch manager reaming the service manager about billable hours and threatening termination. Well here comes my bill with 8 hours billed out. I expressed my dissatisfaction with the over charge but they didn’t care. You might notice their good reviews are from several years ago. We paid over $3000 for a job that should have been $1800 at the most.
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April 2024 by alfredo sauce
Ryan and Bruce at Cummins were amazing! Our generator went out on the road. We showed up and Ryan immediately helped trouble shoot and take apart our Westinghouse generator. Definitely recommend for reliable and kind service!
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January 2024 by Jason Smathers
This is a great shop and great service personal! Had a appointment to have my overhead adjusted they did a great job and fast! I had a def issue when I got to my appointment, they fixed it and found a small leak on water pump. I came out of shop running much better than before I went in so helpful and easy to work with. Great place Thank you for your help!!! Cummins ISX 15
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December 2023 by Floyd Friend
My motorhome needed a new turbo actuator on the road, I found this place when we stayed the night in Elco they looked at it and they said bring it in at 8:00 in the morning so I did and they had ordered the part from salt lake the day before, so they took the old one out while waiting for the part, the part came about 11 then they installed the new one and had me back on the road that night.That was amazing, if you have ever changed an actuator.
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November 2023 by Narinderjit Nijjar
Very good
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November 2023 by Valeriu Zaporojan
Highly recommend, great mechanic , Bruce very helpful!!!!!
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October 2023 by Mandy B.
I would like to shine the light on Bruce. He is absolutely a great sales person. My truck broke down today and I didn't think I would be leaving there anytime soon but huge thanks to Bruce. He was extremely helpful saved us time fix the broken part and got us out in time. I am truly thankful to him and appreciate what he did for us today. Bruce! Once again, Thank you from Jesse Trucking Inc. We need more sales personnel like you!
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October 2023 by Ozit A.
Very good mechanic s, Bruce is a very good and helpful sales man , greatly appreciate your help guys!!!!
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September 2023 by Marc Scheer
Very knowledgeable and provided excellent service
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February 2023 by Bryce Nielson
This place is slower than tar when it comes to fixing a vehicle
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January 2023 by Ali Badran
I had a serious problem in my freightliner M2 engine and was close to them. They are great people.. Everyone I talked to during my 3 days there was nice and knowledgeable and willing to help. I greatly appreciate what Ryan did while he was working on the engine. Also, the front desk guy.. Matt was very nice and even he offered me a ride to my hotel in the city. Thank you guys and God bless you all.
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June 2022 by Omar Alvarez
This has been one of the most professional, friendly, knowledgeable and honest people I have dealt with.The company I work for and Iare very pleased with the repair performed by the technician.
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April 2022 by Rajen Shetisural
Best shop to take your Cummins engine.
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July 2021 by Jane McClay
We have a 42’ Holiday Rambler motor home that was overheating frequently. The Cummins service center in Reno couldn’t help us but recommended the Cummins service center in Elko since we were traveling East bound. Ryan and Gerry were so accommodating!! They got us in the same day, cleaned our radiator, and allowed us to plug in and stay overnight. We are SO thankful for their attention and service!!! We had no problems climbing hills the following day. Thanks so much Ryan and Gerry!!!
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April 2021 by Jeff Watson
Great service and super good communication. A+ for a diesel pusher motorhome service.
