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February 2024 by Tasha Rector
Jewlary customer service was a joke.
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January 2024 by Sandra Zazueta
I love this place my entire closet is from JC Penney
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January 2024 by sam
Was excited to see an icemaker on sale which I knew my son would love to have this summer as his refrigerator is not have one. It was almost half price and since he is loves to cook, another item related to that was on sale as well. Filled out the information needed to buy on line, however, JCPenney kept saying my card was declined. Not knowing why, I finally left the site and bought the items elsewhere. A few days later, on my e-mail, JCPenney said they were shipping my order to their store in Elko, Nevada, closest store where I live. I was not prepared for this, not only did they ship the order, they raised the price to the original amount because by the time they had the card working, the original sale was over. This was approx. $100 more than I had originally meant to spend. Not only that, they also charged me for and sent towels that I did not order but they decided I must need them. A package arrived at the Elko store and I went to clear this up, turned out to be only the towels and the clerks there were super nice and very helpful and put that money back into my bank. It has been a couple of weeks and I have no idea where JCPenney put the other packages but I don't have them, the store in Elko doesn't have them. JCPenney has a couple hundred dollars of my money and I have nothing, not even the order that I didn't approve of in the first place. I am 86 years old, does JCPenney prey on the elderly on purpose?
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November 2023 by Jessica Burgess
Floor Managers are very rude to employees.
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September 2023 by Don Kebles
Pretty dark lighting. Most of the registers where out of order. Learned from a diffrent buisness a recent lightning storm knocked out lots of electronics. Store seems neglected. Tiles are replaced when broken with what ever is avalible. Clothing racks are not in great condition. Jewelry counter has lots of broken corners. Cashier staff is friendly. Other staff have a staring problem like you have 2 heads. Don't speak to you just stare at you. Few clearance items was originally 200 and still paid 50 even with 85% off most items.
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September 2023 by Jesse Husbands
They were very helpful
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August 2023 by Jen Philips
What was Maria's problem today. She has always been rude but today she was a total witch. Please please please do something about her or I will go somewhere else
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August 2023 by patrick conroy
Got great service.
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July 2023 by Ashley Hart
Maria is a very rude person. I will not be shopping there any more and will recommend others stop going there as well.
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July 2023 by Amber!!!!
Terrible customer service, the day shift manager if super rude
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June 2023 by Brooke Phillips
How do you place a formal complaint against Maria? She is extremely rude and unwilling to help. Do not shop the Elko JC Penney
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April 2023 by Kane Ortega
Great place to shop for Levi's
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March 2023 by Braden Penny
This is still a cool store... it never has very many people shopping though....Elko support your local JC Penney!!
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March 2023 by Tracy Castro
The dayshift manager is very ride. Does not attempt to help the customer at all.
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October 2022 by Sarah
I see why everyone is complaining about Maria. She is very rude and unhelpful. Hopefully she won't be around long