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July 2024 by Kelly
I made a morning appointment, but they didn't start work on my car for another three and a half hours. I understand that the vehicle ahead of me required a lot of work and threw off their scheduling, but after being quoted a wait time of just an hour or two, that was what I was expecting. No one communicated with me to explain the situation, or that the wait time had been extended. After waiting for three and a half hours I asked if my car was finished and learned they had just started working on it. Because of the short wait time I'd been quoted, I hadn't asked anyone to come get me. However, it was 1:30 by then and they'd just begun working- I was hungry and tired of waiting. I called someone to come get me.
My expectation was that someone would call me and let me know that it was time to pick up my car. After waiting until 4:00 PM, I reached out to ask if my car was done. The employee who answered replied: "Yeah, it's been done for awhile. You can come and pick it up anytime before 6 o'clock." If it was "done for awhile" I'm very confused why no one called me to come get it.
At checkout, the final price of my tires ended up being $100 more than what I was initially quoted.
When I got in my vehicle, the passenger window was rolled completely down. My car had been parked facing Mountain City highway, only a few feet from the busy road, and the window fully down. Anyone walking by could've seen the open window, reached in and unlocked it, climbed in and driven away.
They have poor communication with customers, lack price transparency, and were very careless with my vehicle's security. I will not be going back for more tires in the future.
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July 2024 by Danielle Moorad
Lost a tire to road debris coming from SLC. These guys went above and beyond finding a timely solution that would still allow my family and I to enjoy our vacation. Highly recommend Les Schwab Elko!
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May 2024 by Anthony Perez
Made a appointment they told me it going to be a few hours elko les Schwartz is not a good place for anything they don't know the meaning of a appointment they need to look it up
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May 2024 by el da
DONT COME HERE. We came in because our breaks weren’t working. They changed our breaks and sent us on our way. The first time we tried to drive the truck we are still having issues braking. Les Schwab said they would tow the truck to their shop….they knew what was right. However a week later they never picked it up, there was no correspondence. We took the truck in because…..we need to work. Over a month later no correspondence. This is a company truck with special equipment for our field work. We had to make other arrangements for our field work. I called last week and the tech was never around and I was told by his manager he would call me twice and he did not. The manger told me my truck would be over four days ago. I call again he can’t find my account he asks if he has ever even talked to me. I am then told “I confused you with someone else”. Finally I get a call the truck is ready and they couldn’t fix the issue. I come in a bit frustrated because you’ve had my truck for two months. I have a tow truck waiting and the associate can’t find my account, my truck, doesn’t know what’s going on has to ask around and I have to wait even more to pick up a truck that’s not fixed. I understand things happen but from start to finish my experience was horrible. I try to express this to the associate and his response was “ma’am you must’ve been talking to Cale the shop manager that wasn’t me”. Pretty messed up thing to say to someone who is expressing their frustrations. We will no longer going business with Les Schwab.
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May 2024 by Breese35
I had no idea they do free flat repair, balances, rotations, brake checks, alignment checks, and front-end checks. They were very helpful and answered all my questions ( i had a lot). Friendly employees.
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March 2024 by Eric Hernandez
wouldn’t recommend that place in elko attending other people while we’re still waiting outside to get 1 tire changed
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February 2024 by Tom G.
As a loyal customer of les schwab for many years I am truly disappointed. I had a flat tire while traveling from Elko to Winnemucca, when I took it into the shop your manager told me it would be several hours. He stated he only had three employees because that's all they could afford. I was truly taken back by this. I have visited many LS stores and never heard this before. I was no a tight schedule so they did get it in early, however they pushed my repaired tire out the door and told me to change it myself. Is it possible the management is shorting customer service to improve thier bonuses?
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February 2024 by Darren Wilkerson
Mostly never had a problem with you guys. I’ve been dealing with you since you guys moved to Elko, Nevada
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February 2024 by Melody Moody
Was on a trip from Cheyenne Wyoming on our way to visit family in Central California, when we found ourselves needing a completely new set of tires on our truck, called Walmart (while on the interstate driving) they didn't have the size we needed, and so they actually recommended Les Schwab Tires, so I looked them up on my phone, as hubby was driving. I explained our situation and that we needed 4 ties in a very specific size, and if they had them in stock could put them on today. Ken, the guy we spoke to said yes to all of my requests, so I said we'll see in in 15 min, as soon as we get off the interstate. We walked in, he greeted up, showed hubby and I the tires, explained everything, the warranty that goes nationwide, as we live in Cheyenne, and we have a brand new Les Schwab opening in 2 weeks 3 blocks from home. They got us in the very next in line and we were on our way once again 1 1/2 hours later. A +++ on customer care ans service, the entire staff was great.
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January 2024 by Nancy Sellard
Dont patronize this or any Les Schwab. They ruined the studs that hold the tires and warped the lug nuts causing hundreds in repairs with their high powered equipment. Now the battery they put in cant be removed to replace it because this company made sure one of the bolts is stripped.Their technicians tell you repairs are needed that arent necessary to gouge you for all you are worth. They are about $$$$$ not the customer.
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January 2024 by Ashley Maksymowicz
On our journey from Colorado to California, we encountered a flat tire in Carlton, NV. Despite the challenge of finding four tires in a non-standard size, we were fortunate to connect with Les Schwab. The kind ladies at the front desk in Elko informed us they had one in stock. Understanding our predicament and urgency they directed us to their Reno store (on our route) to secure the remaining 3 tires.We headed in the opposite direction to Elko, where the staff was going to replace our doughnut tire we urgently needed to reach Reno. Dillon, who carefully studied our car manual, assured us that we would arrive safely to our next destination after replacing the tire. However, after all the planning, Dillon discovered a large hole in the tire which they were able to safely patch, eliminating the need for immediate replacement. If you're seeking a transparent and dedicated shop that goes the extra mile to ensure your satisfaction and safety, this is the place for you. Many thanks to everyone for their assistance today!
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December 2023 by Brenda Thornton Boyle
Les Schwab has always taken care of my tires. t
Today they put my snow tires on and I was not charged. that is a rare occasion.
Thank you Les Schwab!
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December 2023 by Neighborhood S.
If I could give them zero stars I would. There is a reason why this place is rated so low. Avoid at all costs. Spend your money and time elsewhere and you wont regret it. Will never return again. Took my car in for a simple oil change. Told me it would be an hour and half to two hours. Three and half hours later the job was finally done. I should have just left when they told me the wait time. No sense of urgency and no communication. If it was going to take double the time let the customer know. Why does it take the guy about an hour to do a simple oil job? The two front desk ladies could care less about anything else but talking with each other. DO NOT COME HERE
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December 2023 by Patrice Diggins
Love it here. They will tell me what I need after doing what I asked. They work with urgency and helpfulness
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November 2023 by Mary Hartlerode
Always busy. Always friendly. Always efficient.
