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February 2024 by Darrell Creasy
Extreme horror service. Refuse thanks us Bank and your welcome. For my service
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December 2023 by Moe D.
Zero. The rating is zero. Will be filing a police report for theft. The ATM went out of service when I made a $300 deposit. Next day, the BANK MANAGER, says that she doesn't have my $300. No doubt, I am seen on the security camera, out of my vehicle, taking a picture of the machine with my phone. Folks, this is NEVADA, you will be ripped off and robbed in Elko County. BEWARE.
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October 2023 by Sean McCall
Terrible customer service! Shortest time I've ever waited was over 10 minutes and I was the only customer there. Always 3 or 4 people behind counter but only one manning the line AND drive up. Others 'working' at computers talking about their weekend and tv watching. Have waited 25 minutes while only person in line, ridiculous. My wife loves this bank but I just do not go in anymore. Opened accounts at another institution so I don't have to deal with them.
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August 2023 by An G.
I asked the teller if I could make a payment on my credit card, I didn't have access to my app yet. She told me I didn't have any payments due then I found out I was a day late for my monthly credit card payment. Other times I have come through the drive through the teller has attitude for simple requests and try's to make excuses not to work. Then had a bchy attitude I never had these problems at other US banks just this location in Wlko is the worst!!
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August 2023 by Chrissy
Im only staying w them so my credit wont get worse or look bad they send me cards saying im pre-qualified. Im not so my credit is looked at for putting in a enquiry. Great! Thanks. I tried a loan prior wasnt approved. During the pandemic i was being charged fees i shouldnt have been and they never reimbursed even though i brought it up in several conversations w customer service. Ive been a customer for several years have some respect.
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May 2023 by Anita Brown
I gave it 1 star cause it wouldn't let me give zero stars. This is the worst bank I have ever had to deal with. They make it impossible to get anywhere with loans or getting ahead. Seems like they want you to fail or just make it as difficult as possible. The customer service sucks and are very rude. The way they have it set up to pay loans is horrible. I am actually considering selling my house just to get away from dealing with this bank.
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October 2022 by Rich Brockman
Drive thru must use all fingers and toes to tally transactions because I watched the concrete at the dentist office get poured and cured before my deposit was processed.
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May 2022 by Matt B
I watched my GF go through the entire fraud process with US bank when someone hacked into her online checking account (how the hackers got by 2FA is scary). The person she dealt with at the physical branch in Elko was disinterested and flat out rude. Out of 6-7 different people she dealt with on the phone, only one seemed to have any clue what was going on.Once everything got resolved, US Bank decided on their own, completely without her consent, to move her to a gold checking account that charges $15 a month. Sleazy stuff US Bank. Are you owned by Wells Fargo by chance?This bank is a mess both locally and nationally, plus their online security is super sketchy. I wouldn’t recommend this bank to anyone.
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March 2022 by Wayne Felzien
Bake is sub-par, we went there from Elko Federal credit union, I hate to say I miss them. Us bank manager she is less than interested in listing or trying to help, she should just stay hole would be just as helpful!
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March 2022 by kinggamer kg
After seeing them defend that bank manager who racially profiled Joe morrow, I don't care if US bank is the last bank in operations I'll never have an account at a bank that will claim that man did nothing wrong.
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February 2022 by Erica Borkenhagen
I opened an account with this bank last year us bank has been the most frustrating bank I've ever dealt with everything is about their policies not customer service my father died and I wasn't able to attend his funeral Mass I had a balance in my bank account of 80,000 at the time because I had sold my house my debit card was denied when I tried to purchase a plane ticket I called the branch and was told that because my account hadn't been opened a year I had a 1000 dollar limit on my card and they couldn't raise it lady told me she wasn't going to listen to me yell at her which I hadn't but I was very upset she made it very clear she could have cared less that my father had just passed thanks us bank
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December 2021 by Joey Knight
Went to pull out 11grand, and was met with a very rude unprofessional teller. Very disappointed, Been with us bank for years. Honestly thinking about switching banks.
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June 2021 by Jake martin
20 minutes on “hold” is not really ahold it’s a standby BUT being a forgiving person it’s ok even though the operator that answered didn’t sound very friendly at all. Sometimes it happens.
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April 2021 by bethanie vazquez
The slowest drive up tellers I’ve ever encountered. Very few atms through out town. And half the time the ones they do have, are down or not working correctly. Building wasn’t open to the public for like a year.
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September 2020 by Joseph Rodriguez
ATM on Idaho St never works properly! Would be great if they had more than one. It’s really inconvenient to not only have one, but it also only works 50%of the time.
