Victra, an authorized Verizon retailer located in Elko, NV, is dedicated to providing an exceptional customer experience. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission focuses on connecting technology to life in a trustworthy, fun, and profitable way. Customers appreciate the helpful and knowledgeable staff, with many highlighting their professionalism and attentiveness. One reviewer mentioned a team member's kindness in assisting them with selecting the right phone and plan, even apologizing for delays caused by internet issues. Other customers noted that the staff members focus on understanding individual needs without aggressive upselling, ensuring recommendations are suitable for each person. Despite some concerns regarding promotional offers and long-term customer loyalty, the overall sentiment is positive. Many reviewers commend the customer service, describing it as excellent and responsive. The team is willing to go the extra mile, as demonstrated by one associate staying late to help a customer set up a new phone. Overall, Victra’s commitment to customer satisfaction and reliable service is evident in the feedback from their valued guests.
Bren was very kind and helpful. She helped me find just the right phone and plan. When the copy process took longer than expected, she apologized though I knew it was an Internet issue and not her fault. I am very happy with my new phone.
December 2023
My experience was perfect. María is great person, she help me a lot
November 2023
10/10. Great customer service and knowledgeable. I walked in 30mins before they closed yet the associate (Austin) had no problem staying little a late to get my new phone set up.
