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May 2024 by Emilee Cain
Ordered a couch and coffee table. Traela helped me out with both purchases. No issues with the couch. Coffee table was delivered and I noticed some screws were missing making the lift top uneven. I contacted Traela and she helped make it right. The movers came to my residence and fixed the coffee table and it's back to functioning properly. Thank you Traela for the assistance.
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October 2023 by Ernie Colver
Excellent company great prices and service
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May 2023 by Mary Hartlerode
We bought a sofa set! Pretty good price. Great, friendly service. All Serta mattresses are on sale, now is the time to buy floor models ?
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November 2022 by Violenda Johnnie
The delivery guys roughed up my furniture getting it off the truck.. im like come on now, it not paid for.. take it easy.. my couch had some damage underneath it.. very unprofessional if you ask me.. im not sure how someone elses furniture was that was on the truck also.. hope no damage to it..
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July 2022 by Jill K
Very poor customer service. My couch didn't come with all the cushions or legs and it was a nightmare to get the missing pieces. When we finally received the cushions they weren't even stuffed! Our salesperson was named Maria and she had no interest in helping us as we had already paid. Sometimes things happen and that's ok, in this situation I was put off by the way I was treated and would hate for others to experience the same.
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May 2022 by Joshua E. Tyler
This place has the best furniture in town. I've recommend it to friends and family. The staff is good and the manager is absolutely amazing!!
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May 2022 by Daniel Craddock
Prices are good. They'll deliver for free to Spring Creek, unlike Home Depot.
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April 2022 by Tammy Ordoqui
Very nice people to deal with. Not pushy but there to answer any questions. They also offer delivery at a very reasonable price. The delivery people are very careful with your items and respectful to your home.
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February 2022 by Rebecca Whiteside
Went in asked for what we wanted they loaded it in the truck. Fast smooth and great till I realized they put the mattress on top of the box spring and I almost lost my mattress. Pulled over and switched them around myself and got it home just fine. Always love there sales people.
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January 2022 by Cory Robertson
Purchased a $1200 recliner and after 6 months it a bracket in the reclining mechanism broke they picked my chair up six weeks ago and according to the store manager Haley the part won't even ship for another ten days. I asked her if she could please expedite the shipping and was informed that she has no control. So it will be 8 weeks before they even get the part shipped out and then probly 10 weeks before I get my chair back. This is pathetic and sad to say I purchased a second chair just prior to the first one breaking. I recommend highly against purchasing anything from them they don't know the first thing about Customer Service and don't care either. I will shop from RC Willey in SLC moving forward!
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September 2021 by Let’s Go Brandon!
Marissa I believe that is the young lady who helped us, was very nice and we were able to get the living room set we wanted. Thank you so much. Will post pictures once delivered. Just wanted to say we visited your Elko store again, Marissa was again patient and kind. She didn’t stop until I found the perfect stuff!! Thank you again!! Also your delivery guys ARE SUPER NICE!! great service and experience
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July 2021 by Ella Hutchinson
I gave it a 3 because the people were really nice and helpful. But they have very little in stock and it takes way too long to get anything.
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May 2021 by Jessica Fletcher's Nephew
Wilson Bates took good care of my dad after they made a minor mistake. They went out of their way, above and beyond, to make things right. I recommended this store and it's caring employees and manager. Thank you Wilson Bates of Elko.
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April 2021 by clayton allison
A year ago I loved coming to the store and greeted by friendly staff but recently the new hires are cold towards me and only seems to just want to make a sale, makes me think twice coming back.
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April 2021 by Jake Gillman
Poor customer service waited 2 weeks longer then they told us for delivery of our couch.
