Big 5 Sporting Goods is a full-line product offering in a traditional sporting goods store format that averages approximately 11,000 square feet. Their product mix includes athletic shoes, apparel and accessories, as well as a broad selection of outdoor and athletic equipment for team sports, fitness, camping, hunting, fishing, tennis, golf, winter and summer recreation, and roller sports. Customers have found the store to be helpful, with friendly and knowledgeable staff. One customer mentioned that they were able to find a product they were looking for that they couldn't find elsewhere. However, another customer felt the store was having an identity crisis, with a limited selection of outdoor supplies. The customer service at Big 5 Sporting Goods has been praised, with customers mentioning that they were offered coupons that saved them money and that they were able to find everything they were looking for quickly. The store is also described as clean and well-organized. In one particular instance, an employee named Trey was singled out for his excellent customer service. He was the first to greet the customer and their daughter, offered assistance, and was knowledgeable, friendly, and professional. The customer was surprised to learn that Trey was a new hire, as he presented himself like a seasoned manager. Overall, Big 5 Sporting Goods appears to be a well-stocked and organized store with friendly and helpful staff, offering a wide range of sporting goods and outdoor equipment.
