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March 2024 by Ann Cline
Rafael and Gigi are the best. Needed a car to drive to southern california and back and they got me on the road with a great car!! They will always have my business!!!
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February 2024 by Alexa Rizzo
I cannot express how amazing this Enterprise facility is! I have been to two other Enterprise facilities in the state of Nevada and this location is the absolute BEST. Rafael is the MOST qualified, helpful, responsive, knowledgeable, dedicated worker you will have the pleasure of meeting if you come here. Not only did he go above and beyond to help me with my rental following my accident, but he helped me during my return process as well. Rafael made things so quick, easy and stress free which I haven’t encountered by any other Enterprise in the State or enterprise worker. I swear for how hard this man worked and how many customers he was actively taking care of while I was there initially getting my rental. He managed to stay on top of things and not make any mistakes or slip ups while also displaying the most warm and positive attitude. Not only that but this is the only enterprise in Nevada I’ve been to that actually offered rides to pick up customers at the auto shop after they dropped of their vehicle. 100000/10 stars and service. Amazing facility and workers. Thank you Rafael!!! You are the best!! I will be recommending this facility to all my friends and family ! Thank you again Rafael and the rest of your team!
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December 2023 by Clarissa Evans
Rafael, Bob and the Enterprise Rent-A-Car team are awesome!Thanks so much for all of your help in a stressful time. You guy ROCK!Thank youClarissa Evans
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October 2023 by Kacie Jones
This enterprise location deserves more stars than I can rate on here- I have rented from them several times and every time, each staff member that has helped me has gone above and beyond to make sure I’m taken care of- including picking me up and giving me a ride when my car was totaled and I didn’t have a way to make it there. Small town hospitality at its finest. Highly recommend! :)
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July 2023 by Larry Hubbard
During mid-July rental cars were hard to get. Although I had made a reservation on-line, the Gardnerville location had no cars, so could not honor the reservation. Even so, Bob and Raphael went out of their way to communicate the status with me and get a car. I was stuck without a ride at a lake 20 miles away, and once they found a rental car, Raphael offered to come and pick me up on a Saturday, when the location normally is closed, so I could get the car. It’s clear these are good people running Enterprise in Gardnerville.
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June 2023 by Cindy Rietkerk
No registration, no tire jack, the windshield wipers we're no good and we had rain, snow and hail! Tried two different Enterprise places on our trip. Neither could/would help.
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June 2023 by Kelly
I'm not certain which angel has bigger wings, Raphael or Bob! Everything about this business is as professional as it is wonderful! Superior in every category!
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June 2023 by Jennifer Mason
Rafael and Bob are so nice.
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December 2022 by ET Freet
Gardnerville NV location was a Great experience especially Bob. He made it pleasant even while dealing with our insurance company. There is only so much they can do when Progressive Insurance is dragging their feet. whom..responsible
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December 2022 by wing yan ng
Raphael are AMAZING .I need to give him more than 5 stars.Our car was totally broken down on the mid way to SFO .We were so desperate that moments because I really need to drive my uncle to SFO then back to LA.Raphael did his very best to help us to get a car which is returning from LAS Vegas.Since this incident happened on a Friday 4pm and we don’t have any car reservations.I’m really appreciate Raphael great help.This is my very best experience at the Gardnerville enterprise and Raphael really did a great help for me and my family.Raphael you are the best . double thumbs up.The best car rental experience I ever have .Tina N
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September 2022 by Morgan B.
Before even reserving my car, I called the location several times and Rafael was so incredibly helpful, kind, and thorough. This experience only continued once I got to the office to pick up my car. Rafael was so patient and thorough, walking me through everything I needed to know, showing me all of the features of the car, and even giving me guidance with my insurance company to ensure that I had proper coverage for my trip. When I returned the car, Bob (Robert) was working and made the return SO seamless and easy and I was met with the same level of kindness and professionalism that I had with Rafael. As far as the car went, it was perfect -- it was a spotlessly clean, had a half a tank of fuel, and even came with sanitizing wipes. I can't say enough positive things about Rafael, Robert, and this Enterprise location. I live about an hour away and chose this location because of how fantastic Rafael was on the phone with me during my inquiries. I will absolutely be recommending it to friends and will be back! Thank you so much!
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June 2022 by Melinda H.
Excellent service everytime. We were rear-ended and car totaled while 760 miles from home. Reasonable rental allowed us to complete our trip with only mild disruption
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June 2022 by Erin Zellner
Raphael and Bob are AWESOME. I am always satisfied with my experience at the Gardnerville enterprise. These guys are friendly, personable and you can tell their kindness is genuine.I am, and will continue to be a return customer!
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April 2022 by Judi Adams
Bob and Raphael were amazing! There was a small mixup due to my phone acting up and not only did they make sure that my Reservation got fixed, but they took great care of me. Highly recommended them to everyone. They will be my go-to from now on.
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February 2022 by John Post
The app and website are handy and easy to navigate. But, it's Rafael who delivers the goods with superior service. A pleasurable and painless experience. I'll be back.
