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February 2024 by Elie M.
This may be the nicest ACE Hardware I've been to. Clean. Lots of supply and the there was plenty of people working to give me the help I needed.
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September 2023 by Juan Matheu
They had my mag lite flashlight lightbulb and a very reasonable price.??
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August 2023 by michael melino
Friendly operation they have there. Everyone friendly and everyone jumping to your needs. Don’t be afraid to visit those people you won’t be disappointed !
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August 2023 by Edward C.
I liked shopping at this Ace Hardware because of the friendly faces of the staff and ease with which I found items for which I was looking. My view of the place underwent a 180 deg reversal when I made the mistake of purchasing a pricey Traeger grill from them. This particular grill model has some nice electronics that help you control variables such as temperature from the convenience of an app on your phone.My problems began when after a few months, but still under warranty, the electronics failed. First, the power switch died and needed replacement. One would think such a small component would be a cinch to replace. It was not, as it had some complex connections to the other electrical components, some of which also experienced failure.Attempting to get assistance from this store was an exercise in futility. When Traeger customer support notified them that I needed help fixing the electronics, they reported back to me that the store manager was not pleased with sending someone out to fix the problem. So, my wife and I paid a few visits to Ace Hardware to try and motivate a knowledgeable person to honor our warranty. That did not work out either. We found a store employee who was apparently tasked with performing these sorts of repair work, but admitted he was new on the job and knew virtually nothing about our grill. Although he did make a visit to check out our grill, that was it. He studiously avoided contact with us, did not keep his promise to fix the grill, and generally left us hanging.After two months of this nonsense, I decided to fix the electronics myself, using Traeger customer support to guide me. It required all new electronics components from Traeger, which they sent me. It took a few hours of disassembly and assembly and several phone conversations, but I did it. It works fine now.Sorry to say, I have a bad taste in my mouth from this experience. Spending over $1000 for a grill and supplies from this store, and getting such horrendous warranty service (rather, non-service) is insulting. I'll be taking my business elsewhere.
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July 2023 by Mike L.
So many times I forget to check in to regular stores but you need to know what great customer service I got at Ace today. It was first time in there and the one of the employees took the time to show me around to help find every thing I needed. In and out as quick as possible. Lowe's and Home Depot are great but for a quick stop Ace is the place ( where have I heard that before...hmm).
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July 2023 by Erica
Call before you make the drive. Cutler-hammer circuit breaker - Online says they have tons of verity in stock and ready for pick up but when I got there only have 3 option
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June 2023 by Darrin G.
Oh Ace hardware how I missed you, just moved to henderson and went shopping here. The staff was awesome product was good, didn't have to search someone out to find what I need. Plus they had free hamburgers and fries!!!
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June 2023 by Bob Brown
Great customer service. I needed a garage door lubricant. The Associate helped me find it quickly. I also needed something for a electric plug and he recommended something that worked out perfectly.
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May 2023 by Ricardo “Rick”
One thing you need to know is that these stores are Francise, nothing wrong with that unless you buy a product in one store and need to return it at another location. They will refuse to accept the return. I went to a store across the city as I was doing errands on that part of town. Realized it was the wrong I tried to return it to one down the street from they refused. I have another a little further they didn't want to, but I thanked them for helping me out as where I bought it wax 30 miles away. Each store carries more than others but the one on Rainbow and Spring mountain is larger and carries a larger inventory.
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March 2023 by Kathleen Butler
When they say Ace is the Place....well absolutely! I love this store. Every time I have gone there for something from kitchen to bath to general items including gardening, garage and keys they have it!!! Always!! The staff is always helpful, friendly and knowledgeable. If one person has a doubt they always check with another. They load my car, take things to the register and answer any and all questions. I will go there any day over a Walmart or Target. If I could give them a 6 star rating I would...Best store ever!!!
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March 2023 by Annie
Great local hardware store! They always have what I need. It’s independently owned and the employees are really great, feels like friends and family! The store is pet friendly as well, which is great. They have a shop dog named Rolo, which is the sweetest and goodest boy! I LOVE saying hi to him. I haven’t seen him recently but when I do, it absolutely makes my day! This location also holds + partners w locals to throw events and I think it’s absolutely great for the community.
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March 2023 by Jay Lee
Great customer service and great looking store. Would give 5 star's but a little pricey. I do recommend.
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March 2023 by Joey B.
Whenever I go to Lowe's or Home Depot I have trouble finding an employee to help me. The people who work at this Ace Hardware go above and beyond to make sure that I am getting what I need and that I will be able to complete my project every time I've come here. 5 Stars!
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February 2023 by Jeffry Tuttle
Love this place. So glad we have an Ace Hardware in our neighborhood. Convenient, friendly, and well stocked with a great variety of goods. Can't remember the last time I went into an Ace and didn't find what I was looking for.
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February 2023 by Timothy Gee
Employees are always really nice and willing to help but their selection is limited. They often do not have what i need unless its nuts and bolts. Then they always have what i need
