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April 2024 by G B Wise (Mr.)
Great CU, convenient locations throughout the Valley!
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April 2024 by Jaisson A
Stay away. They are not professional and will overcharge for loans. Run away
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January 2024 by Joseph Kozicz
I love my Bank they take care of me
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December 2023 by Mark M
This credit union is the most frustrating institution i have ever dealt with. You will charge fees left and right and if you dont stay on top of it they will hit you multiple times. I am on vacation traveling with my wife and 6 month old. We hit a screw and needed to get a tire changed. I used my america first credit card to pay. I needed to transfer funds over to my checking to cover that unexpected bill. By the time i sat down in the lobby and logged into the bank to transfer fund from my savings to the checking. The are slapping me with overdraft fees. Then ontop of that, when I called them to have them reverse the fee, the rep was talking a million miles an hr and asked a question regarding my Pin. I answered and apparently, i shouldnt have said my pin. They then threatened to cancel my card unless i logged into the website right then and there to change my pin or else my card will not be usable. Keep in mind im out of town, on the road with an infant so the added stress from all that to have threats of deactivation of my card.Unacceptable practice by this credit union and deserves review by their administration. Rip off artists.
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November 2023 by Jose Flores
Great Service. Always there for you. All around 100%. Love it.!
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November 2023 by Jodie Frandsen
I recently got married and asked the branch what they needed from me to update my name and was told a marriage license was all I needed. Came back a few weeks later with the needed documentation and was told that it wasn’t sufficient. I presented my passport, new social security card and my temporary NV state drivers license that I also had update to my new name. It still was not sufficient enough to prove who I was. I literally have no other evidence as I provided every legal document I own. Their excuse being that my marriage license was from UT and not NV and didn’t have my name in the formatting of NV? Ridiculous! Guess I will just keep my old name on all my cards? I walked out with nothing accomplished. I felt as though the manager was on some sort of power trip. Very unprofessional.
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October 2023 by Brett A.
Found the service to be faster than expected, rates were great and very helpful and friendly. Im at my one year anniversary with them and can say I'm a happy customer.
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October 2023 by Sandra Saenz
This is the BEST bank ever . Never had any problems . The agents are very professional and explain everything if I don't understand 10 stars
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September 2023 by Kaylee McGrath
This company is a massive scam. Do not use. Terrible experience.
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August 2023 by Liberty Lisa
Never had a problem in three years! They greet you when you enter. Quick and friendly service ❤️
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August 2023 by George A.
Wow! So many bad reviews. While, I don't dispute their accounts,I can truly say they do not reflect my experience at all. I first dealt with them when I bought a camper in St George. They called me afew days after and informed me they could give me better rates on my vehicle loans and a low interest credit card. Yes, please! Every time I have called them, they are extremely helpful and polite. I can not sing their praises enough! Keep up the good work!
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August 2023 by Roylant Troya
I just went to this location to open a new Certificate of Deposit, but it looks like the lady upstairs, the one that open the new accounts, wasn't in the mood to work, because the first I heard from her was, You know we'll run your Credit to open a new account, right? And for me, that's a terrible way to start, far from professional, I turned around and left. Btw, it wasn't a 2 dollars certificate, but I do appreciate learning about the way they treat clients before I start business with them, so thanks for the heads up.
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July 2023 by Selene Quintero
I have been in three different locations and so far no issues.
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June 2023 by David C.
I have had multiple auto loans throughout my life and my last with with America First Credit Union. Tis has been THE WORST experience. My loan was paid off 2 months ago and they are still taking funds from my account. Each time it happened I spoke with one of their phone reps and they assured me it was fixed, only for it to happen again 30 days later. I even went into one of the only branches they have in AZ and closed my accounts in person. Should be good, right? Nope! I just received an email that there is another pending withdrawal. My bank is working to stop it, but AMERICA FIRST CREDIT UNION has done nothing to help. AMERICA FIRST CREDIT UNION IS THE WORST BANK/CREDIT UNION I have ever had the displeasure of dealing with. If they come up as an option for a lender for you, do yourself a favor and run. I'd rather deal with a loan shark than this mess. AFCU is the worst.
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June 2023 by Rafael Correa
Best place for all your financial needs. I used to be a Bank of America customer. But Now. I love America First cu. For sure the best bank. ? like night and day.
