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January 2024 by Sarah F.
I wandered into this store on my way to work after a promo email planted the idea of upgrading my phone. I was underprepared, didn't know what I wanted, and had a ton of questions the internet probably would have answered for me if only I'd bothered to ask. But let's be honest, sometimes you need the kind of assistance that only a storefront can provide. I was greeted warmly upon entering, the store was tidy, and my wait was short. Total best case scenario. Now, I am utterly tech-silly and asked every question under the sun- twice, changed my mind last minute, asked for print outs of everything, and still came back 4 days later (with multiple overstimulated kids who would rather be at a playground) just to be sure I had all the details straight... They had the patience of Saints. Josh explained everything to me in a clear, concise way, and handled the entire interaction with a level of candor I really wish more people understood. Another gentleman (who's name unfortunately eludes me at the moment) was able to aid me in efficiently finalizing my trade-in... All while my children planned a Lord of the Flies magnitude takeover of said storefront. Seriously, y'all were wonderful even when it wasn't easy and that speaks volumes. Thank you so much for everything.
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January 2024 by Lonnie M.
Came in for a new phone and ended up signing for their cable and internet ( Jan 13, 2024). The team is amazing there but a huge shout out to Rachell !!!! She went above and beyond to help me since I'm not a very tech person. She is friendly, patient and extremely helpful ! I've had bad experiences with other ATT locations but the team at this location blew me away. Thank you everyone for your great service !
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January 2024 by jana sak
Josh, was so helpful and nice! I will never go to another ATT store!Josh is the best!
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January 2024 by Ann Sanchez
Rachell was very helpful with our issue. She help us throughout the whole process of trying to file a claim and did it with ease. I would highly recommend this store for all your ATT needs.
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January 2024 by Trevon Henry
Store was great! Everyone was super helpful. Josh got us in and out and answered all the questions we had for him.
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January 2024 by piero giorgi
Very knowledgeable very helpful
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November 2023 by Mare Bowman
I've used this store next to Smith's for 20 years. I've bought all my phones there as well. Absolutely the Highest Level of Service you could ask for...... The Manager is Josh, David & Jacob. Thank you gentlemen!!M. Bowman
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October 2023 by Karen Michaels
Josh gave us SUCH great and helpful service!!! Thank you as always for helping us love our devices even more. ?
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October 2023 by Farah Abraham
Josh and Luis were both super helpful and even though my phones issue was complex, he took his time to help me. Thanks for always having great support and customer service!!
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August 2023 by Momma Bear
TRU was an absolute pleasure to deal with❣️? I will be back.
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August 2023 by Jon T.
THEFT!!! DO NOT GO TO THE STORE!! I returned a iPhone14 2 months ago to "Rob" a couple days after receiving it. He said I would get a confirmation of return email but that I never got it. I still haven't received my refund 2 months later. "Rob" is no longer at that store and every time I go, it's different people and management working there. Called support and they don't have a record of the return, only that my account was reverted back to the original iPhone11. Tried to contact "Rob" but of course he didn't respond. This store has been no help. LEAVING AT&T because of these THIEVES. Search the internet for AT&T "missing" phones that were returned or sent as part of a rebate and you'll see I'm not the only one. AT&T customer support has been no help either. They need to be put out of business.
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July 2023 by Shamorah Champagnie
Josh, A.J and Cory helped me with switching my service to AT&T and an trade in. Got an upgrade from an iPhone XS to an iphone 14.
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July 2023 by Lynette T.
This has been the worst experience we have ever encountered from a cell phone company. If you are considering Direct TV, they have a girl come at the same time trying to sell IPhones. Her whole spill to us was a lie. First we were talked into giving her our old phones an IPhone 12 and 13 for brand new IPhone 14's at NO COST to us. Which turned into 1,099.00. Then she stated she could beat T-Mobile's price at $110 per month, which turned into $164.00 a month. We told her we are a retired couple with not a lot of income. Low and behold we got our first bill of $247.00 a month??? Of course I called and the person from AT&T, Gayle, did no help at all. She said it too 3 months for them to value the IPhones we gave to them and after 3 months of us paying $247.00, our bill would be $177 plus $20 for not using their automatic payment. BEWARE of the sweet little girl who comes inside your home with nothing but lies. This is without a doubt the biggest ripoff we've ever been locked into.
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May 2023 by Adam S.
Jorddy and Robert were the friendliest and most helpful customer service representatives I have come across in a very long time. Both of them should be awarded and commended for their outstanding customer service. As long as these two are here this store is my home store.
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May 2023 by Toni W.
Came here to have pop's phone looked at... only one other customer yet two peeps are working the store. Had to wait a bit considering it didn't appear busy but the guy did come by and thanked us for waiting - didn't really have much choice to wait really since needed the phone to be fixed - and it was just a setting issue... geez! felt like an idiot but the guy was really cool about it and about coming back in case something else came up. Thank you:)