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March 2024 by Chandra Larocque (This That and These)
On October 27, 2023 I brought my border collie here to retest some bloodwork. Luckily, her bloodwork came back perfect. When I received a call back from the doctor, letting me know about the results, she also said that they had administered a vaccine. The Leptospirosis vaccine to be exact. But when I was there earlier in the morning to drop off, I NEVER signed off on a vaccine, as that wasn’t what the appointment was for, and they knew that. So They had given my dog a vaccine, that we don’t give her, without my consent!I then received a phone call from a manager at that location, and she was very apologetic and kind, and asked if there was anything they could do for me. I said all I wanted was for my dog to get out of the wellness plan that I was in, and she said no problem, she would cancel the plan for me, as it was the least she could do.So, here I am, on March 15, 2024, with a balance on my account, saying I owe from the wellness plan that I canceled back in October 2023! I have talked to 15 different people at this point, and no one can help me out. This is not how it should go, I have done nothing wrong. This is malpractice brushed under the rug….8/24They are finally issuing me a refund, and cancelling my plan.
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November 2023 by Mz White
I didn’t like how the nurse that seen my dog stick a unclean and unprotected thermometer in my dogs buttocks and after she pulled it out she wiped it with napkins and threw it back in the drawer for the next patient ! That was so disgusting and unsanitary!!! When I tell you she didn’t clean it at all. She threw it back in the drawer with my dogs, poop still visible on it. ??? I wonder how many other pets it was use on before mine ! If my dog gets anything it definitely came from this place I will never bring my pet here again !!! As for the doctor I honestly didn’t care to much for her either she came in the room with a very nonchalant attitude she didn’t ask much question and seemed a little off to me !!! DON’T BRING YOUR PET HERE!!!
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August 2023 by michael bell
They are simply the best in the area. We have been taking our fur babies here for years and they have always been skilled and compassionate.
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July 2023 by Angelina J.
They have pricey options at times but I've been taking my pets here for years. I would recommend it to anyone who could afford it and the service is very helpful. It's a hit and miss sometimes with the receptions and assistants but doctors are very nice and great at what they do!!!
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June 2023 by Briannah Moe
I’m about to start driving 45 minutes every month+ to go to the Summerlin location we used to go to. This location is that bad. Nobody knows what they are talking about- from the people at the front desk to the doctors. They like to sit and talk in circles with no knowledge on the matter while they ignore you telling them the situation. Every time I go with either of my dogs(always with an appointment) it’s a long wait. Last time I was there was for a comprehensive exam drop off and there was only one other customer and yet my dog was shaking trembling for THIRTY minutes before they took her to the back. I feel like if I show up for my appointment on time, then they should do their part and show up as well.
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May 2023 by marie kelly
The receptionist was amazing. Asked questions about my dog and was extremely helpful with products for her.?
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May 2023 by Carol B.
I wish I had read the reviews before taking my dog to Banfield Pet Hospital on Stephanie Street in Henderon, Nevada. He was scheduled for a comp exam at 11:30. I was told he would be ready in 2 hours. After 4 hours And several phone calls I went to pick him up. He was brought to me by the receptions. I did not see the doctor who did the exam nor was I given any results from the visit. I've never been to a pet hospital where the doctor was not introduced to me nor have I ever "dropped" my pet off except during Covid. And with that visit the doctor did call me with results of his visit.As most of you know our pets are like our children and I would never trust any of my family with this kind of service.Carol B.
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March 2023 by Donna T.
I usually really like this place but I called to ask a simple question today and Joanna got on the phone & kind of had a little attitude because I asked her a simple price of an injection! I've been rethinking my wellness plan there for a couple of years and she just might have made my mind for me!
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March 2023 by John Culverson
Banfield Pet Hospital is a Clinic that offers wellness plans (not to be confused with pet insurance) that keeps up with your pets routine vaccinations and check ups. If your pet needs to be seen in an emergency they will refer you to an actual Pet Hospital that does not accept Banfield wellness plans. You must do your due deligence before choosing health insurance for your pet.
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February 2023 by Douglas Gleason
Nice clean friendly place.My Golden Retriever Goldie has been going here for last 6 years.Goldie always seems fine when I pick her up. Recommend
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February 2023 by AJ Perrenoud
We always take our cats to Banfield and feel like they’re safe in their care.
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January 2023 by nickole souza
Dr Culpepper and the entire staff at the Henderson location, are all phenomenal! I highly recommend them. They're caring, understanding, and try to work with your budget to assist with your pets specific needs.
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October 2022 by Marva McGrath
From the moment that That they take my girl to the Back They let me know what's going on with her and I love it . when the vet comes out and talks to me about my baby girl ( Izzy ) I know it may sound funny but they truly make me feel as if they care for her as if she was their ownWhat more could we want From Are VetAnd that's why we have Stayed with Bandfield for almost 13 years .
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October 2022 by Jean Brown
Wonderfull caring staff. Vets are top of the line, professional and extremely helpful.
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September 2022 by Crystal Martinez
THE WORST!! There is no point in having Banfield insurance because they can never take you! Ever! This place never has availability or a sense of urgency!