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October 2024 by Money Account
I don’t usually write reviews, but this time I feel compelled to speak up after years of frustration! I’ve been coming to this BofA branch for years, but I’ve never seen such POOR MANAGEMENT as with ELBERT. His negative attitude and lack of knowledge are unbearable. I’ve personally refused to be helped by him because he clearly doesn’t know what he’s doing.
Elbert constantly mistreats his employees, like Victoria and this other young gentleman, who are kind, professional, and great at their jobs. I’ve seen customers complain and yell at him for his rudeness. This branch deserves better—Elbert is driving both staff and customers away!
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April 2024 by Sabael Julaine
I tried to open a new account but the manager (not assisting anyone) told me there was no one that could help. Once I got to another location they told me the whole process could be done online. Thanks for saving me a trip ?
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February 2024 by Jonathan Lopez
Speedy Service
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January 2024 by Maria Almaraz
The worst customer experience ever, been a business customer for over 10 years, 5 accounts, came here to do a wire transfer, no customers waiting and nobody was able to help me then they told me to wait while they were just walking around doing nothing over 1 hour, I'll be switching all my accounts to a different bank now I don't trust them with my businesses anymore, what's happening with this bank.
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January 2024 by Spencer Jackson
Every time I go to this branch there’s a long line!They need to hire more tellers and stop paying their CEO millions of dollars.
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December 2023 by Sensei
Six people in line.Two tellers.45 minutes of waiting.Hire more people?
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August 2023 by Lost with a smile
Unable to notarize, even though I made an appointment. They made up some lame excuses and then recommended I get it notarized at UPS store. Really? No wonder their reviews are so low . No common sense, caring or honesty from these lazy people. Never had an issue with BofA, until today. Corporate will be hearing from me. Btw, UPS store notarized for me without any issues.
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June 2023 by Banger Lo Truglio
It was closed when we arrived. Nobody would even acknowledge us through the darkly tinted, totally-opaque glass doors. I'm starting to think they might not be doing bank business on a Sunday. So, the lobby was out of the question at this point. Now we are left with really just the parking lot and the ATM machine. The parking lot was adequate and next to the area of the bank building. The ATM machine was in working order and didn't dispense any additional money over what was requested through the point of sale terminal. Remember when they were called cash machines instead of ATMs? I think people probably still use the phrase cash machine, don't you? Please leave your comments below. Additionally, I was going to talk to someone in the bank building about maybe doing some traveling and what I could do in order to achieve my travel-related goals, both short-term and long-term. But it wasn't to be. Bank of America is better known for having a strong reputation and a firm belief in the power of a strong reputation that follows you wherever you go, making you stronger and more robust. They've achieved these goals as well as several others since they started doing bank business many, many years ago. But please do not take any financial advice from Google Maps. Always consult your tax attorney or your delegated representative from Turbo Tax in order to make these important decisions concerning your wealth, of lack thereof. As you were.
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June 2023 by Vince Castro
Customer service is horrible.....Very,Very,Very...Slow. Stevie Wonder could had been mote efficient and faster. Horrible customer service.
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May 2023 by Antonio M.
Had a terrible experience at the Bank of America near the galleria mall. I came here instead, and I was treated fairly respectfully. I did a wire transfer for a large amount that was out of there pretty quick. This place must run a little smoother because everybody looked happy. This is where I'll do my future banking needs when I'm on this side of town.
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April 2023 by Diana Herrera
This location is horrible. The notary is non existent and elbert gets on my last nerve
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February 2023 by Chris James
Home Sweet Home!
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February 2023 by Lisa Otto
The people that work there are rude
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February 2023 by PATRICK SIMS
Worst Bank of America! One slow teller 15 people in line. I saw 4 eventually leave. This bank doesn't care about you or any of its customers. They always make sure you wait at least 30 minutes. So pack a lunch if you go to any bank of America
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December 2022 by Travis Miller
How can i walk into a bank with 10 people waiting in line everytime and ALWAYS only see 1 person in a window while other employees just stand and watch us wait for 45+ minutes??
