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March 2024 by Justin Ignas
They took care of my tire quickly, friendly, helpful service and good value. I highly recommend this shop!
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March 2024 by Sean Stanley
Great experience overall. Cory was professional and thorough when explaining my options. The lobby was clean and comfortable. Highly recommend.
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March 2024 by DCI Corporation
It was a great day to buy tires. Go figure that one!
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March 2024 by Cozette Amador
My daughter bought a used car. She worked two jobs and saved every penny to buy it. I tried to get her to bring it to Big O Tire to have it inspected before she purchased it, but she was dead set on buying this car, right now!The check engine light came on, on the way home.The next morning, the battery was dead, and there was a flat tire. She took the car to a local tire shop, and was told she would need $800 worth of wheels and new tires. She was devastated, she had spent every penny she had to purchase this car and get insurance. We knew that with the check engine light on, she could not get it smogged, and could not get it registered. She was crushed. I called and spoke with Corey. He told me that if we could get it to him before closing, he would have it looked at the next day. We had it towed. He could have taken advantage of her but instead, he was patient, kind, and allowed her to keep her dignity while he explained how he was going to help get her vehicle back on the road. I am grateful that he chose to educate her without any judgment. We brought the car home, and discovered that the blinkers were not working. She has crippling, anxiety, and very seldom speaks to anyone. She felt so comfortable that she contacted Big O herself, he said bring it back now. She was so happy with the outcome of the repairs, that she stayed to have her brakes taken care of. He explained that he couldn’t see into the future, but he would be comfortable allowing his girl to drive that car. I cannot tell you how grateful I am for this life lesson, and the amazing experience she received as a consumer. I can tell you that I have not had work done on my car in any facility except this Big O Tire since 2014. We will remain loyal customers.
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February 2024 by Mary Harvey
Purchased new tires for my truck at store #28897 and received great service from Corey Lacey. He was kind, helpful and professional. I appreciate that he made the process simple and painless. I recommend Corey and his store if you are in need of service or new tires.
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February 2024 by Lorenzo Porcelli
Had a great experiencing getting new rear tires for my car. No issues at all since having them mounted. Thank you!
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February 2024 by Pink
I call to get a quote on 4 new tires for a 2012 Ford Focus and was given a price of 800. 00. I spoke to my Husband and he told no way it should cost that much for a 2012 Ford Focus, so I called another Big O Tires and this time he broke down why it cost 800.00, first he said I'm getting a protection package, and three other additive that I didn't asked for, so the other agent I spoke too just added all that plus the tires that I didn't request. So to whom ever inquire about tires at Big O Tires be aware of the things they add on without your request. I'll never call them again they are a dishonest company.
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February 2024 by Cassy K
HIGHLY recommend! Austin and Tony were awesome. They took the time after I found a huge screw in my tire while coming back from California to Utah. They stayed a little later than closing time to make sure I was good to hit the road again, and explained everything they were doing so I was educated on the decisions I was making. I wish I lived near this location, because these two would be my go-to for my car any day!
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February 2024 by Kym Mejia
Very bad experience, they put expired tires on me and when I asked for new ones to be put on, they refused to give me a receipt and also they didn't put the sensors on me and I went there because supposedly they were better than discount tires, terrible mistake, I don't recommend big O Tires. of the worst
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October 2023 by Jack Allen
Quoted EXPENSIVE! got the job done at another well known shop for less than half. A shame as I preferred to get the job done here as walking distance to my office.
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October 2023 by Joshua Segal
If you are interested in working with quality mechanics who care about their customers and their vehicles, you should highly consider stopping by this location. I will not go anywhere else for all my vehicle needs. Thank you Team for taking care of my Family.
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October 2023 by Monalisa Sayers
Today 10/10/23, 170 North Pecos road, Henderson, NV 89074, store 28897, out here due to death in the family and helping family members, took my car to Manager - Daniel Olivia’s, dropped my car to this location, spoke with manager Daniel Ojivas, advised me it would take 2 hours, I walked around 2 hours the area and came back and still my car was not looked at, still in the same spot where I left it. I said something and then they took my car back. The issue was that I had my car new brake pads and rotors for the front end service at another store a month or two ago , spent over 1500.00 new tires, new front end rotors, brake pads front end, brakes feel grinding when stopping at a red light or just stopping. He came to me and said they looked at it through a flash light the rotors and brake pads look fine. I had asked for him to take the tires off and look at it as a whole and he refused to do it. His driver took it around the block and said he didn’t hear anything. I replied it’s nothing you hear it’s something you feel. I felt that my car wasn’t properly inspected because they didn’t have the time for work that was done somewhere else at another shop, different franchise. But still customer service sucked and horrible, because I’m a woman that I don’t know any better between therally looking at the issue then just brushing it off as oh it’s ok looking at it through a flash light! Manager Daniel kept saying I’m NOT going to help you because your yelling. Im advised him I’m NOT yelling, I’m being sturn and authority over the situation and he didn’t like what I was telling him! Poor customer service and I will never take my vehicle to a BIG O tire as a whole company because franchise owners think they can do what they want to people and uphold any kind of customer service standards! So I even if I had a warranty and work done fromAnother state or location same company. They will not provide a 100% full service to your vehicle!!!! Horrible experience! I would have given -star!! Left the shop with same issue with No resolution to my car issue!!
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October 2023 by Alex Valenzuela
I stopped by to get my serpentine belt replaced. The staff members were very customer oriented and they were thorough and transparent in explaining everything to me. They provided me with updates over the course of the service. My car was ready in the stated time frame. Overall, I'm very satisficed.
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October 2023 by DeShano Kelly
Daniel and Eli were amazing!!!! Driving in from Cali, I got a chunk of metal stuck in my tire. They didn't have my tire in stock, but they were able to patch it, and to my surprise, they did it for free!!! I offered to buy them dinner or beer, but they graciously declined.
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August 2023 by Sierra Fernandez
Don’t trust their opinion. I asked for a steering and suspension inspection because my car is making a noise. They told me I need new control arms after I just had them replaced, I asked how is that possible when they’re brand new and they said I at least need new bushings (big difference in price) because mine are all worn and collapsed.. but again, those were just replaced too. I took it to another location and they informed me that everything looks great, including the arms and bushings, I just need a new bearing. They will try to fix something that’s not broken and charge you an arm and a leg. Go to another location if you insist on Big O
