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March 2024 by Debra Egan
Miss Linda was very nice and so helpful as well as the restbof the team big O'tire team members that's why I keep coming back very friendly thanks debra Ann egan
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March 2024 by BosnianNative2000
If you like getting shafted and overcharged for even the most simple repairs. This is the spot for you! In all seriousness though this spot is a scam your money is better spent elsewhere. Some staff are nice but it's just a front due to how bad they screw you. Will never do business with Big O Tires again & will make those around me aware of the shady business going on here. Corporate office doesn't even bother responding to your inquiry so don't waste time, STAY AWAY. I got screwed so you don't have to!
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Thank you Big O tires for hiring awsome people. There's a reason why I always go to Big O tires, their staff is friendly, knowledgeable and efficient. Much luv
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December 2023 by Annie Elble Todt
we had a super low pressure front passenger tire & Big O told us they found a nail (exactly where we saw it) and couldn’t patch it so they’d sell us a new tire. We agreed. We paid $150.96 for the tire and all they did was fill it with air to remove our TPS indicator light and send us on our way. it was immediately low again so we took it to Tire Works and they verified that the nail is still there and the tire is not new. A neighbor said they did the same to her mother in law a month ago. Definitely wouldn’t trust them with your money or time!
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December 2023 by Yevheniy Shestopalko
My worst tie shop experience to date.I went in to swap rims as my current ones are cracked. They told me it would take two hours. Two hours later, my car hasn't been touched yet.It took me 5.5 hours to have them swap two of my rims. They also left dirty handprints on the interior and tore the trunk water seal while moving the rims in and out of my car.
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December 2023 by Koko A
Linda the manager and her staff are excellent! They really helped me during a bad spot and made things happen quickly. I will be coming back here, definitely! Highly recommend!!!
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December 2023 by Bucket Head Fan
This place is the best!•Answer the phone right away•Start the work right away•Climate controlled•Clean building•Plenty of seating•Sun is shaded from windows•Easy to make appts•Prices are very fair•Staff is professionalThis is my home location and I'm a repeat customer.
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October 2023 by Joyce Annis
All of the employees here owe my praise and thanksgiving today. They took care of every detail. They have always treated me well, but today there was a unique situation. My keys had been left in the tow truck by mistake. I can only think that the keys fell out of my pocket and ended in the pocket on the passenger seat side they brought me water, offered me candy- etc.
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October 2023 by Samantha Shiers
A family member had recommended I go down the street to a competitor, which isn't a company I would normally use. So I followed the recommendation and they were rude and unable to assist me in looking at why my tire was losing air. So I decided to try and stop in BigO as I had went to a location in Arizona recently and had a really good experience. I was able to get in and out very quickly and the tech explained everything to me about my issue and it was a reasonable amount of time from start to finish. I was really impressed with the friendliness of all of the associates I worked with. I would recommend this location to others!
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October 2023 by Austin Steadman
It took them a month to work on my parents struts. It turns out they put on used/ broken struts and had to pay for replacements and they forgot to put parts back in. Then once "fixed" they got it back and it turns out they broke the rack and pinion. They claim it wasn't them but they were the only ones with the vehicle when everything broke. Now thousands of dollars later, the vehicle still is not fixed. Never come here, they will rob you.
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September 2023 by Jordan Ellis
Wish I could give zero. I have been to this business two times now and both times they showed their extreme lack of customer service. Yesterday I called about a check engine light and the receptionists was very kind, and concerned, and told me to bring it in the morning. However, when I got to the shop there are no receptionists. I stood at the counter for five + minutes as 3+ shop workers walked past me without speaking. I decided to call and got an answer from somebody in a back office. I asked if there was anyone available to help me. I told him I’ve been standing at the front counter for about 5-10 minutes waiting for somebody. His reply “you’ve not been standing there for five minutes I’m in the back office. I’ll be out shortly.” Once he came out, he didn’t even greet me, just proceeded to say, what can I do for you? When I told him I called yesterday about the check engine light. He proceeded to say that he can’t do a check engine diagnostic today. Then I told him I already know the issue was and had the diagnosis done. So I asked if he could fix the issue if I knew it, and he immediately said no not today. Extreme lack of customer service, all of these mechanics around here are shady… And trying to rip you off, so sad there’s no good places you can trust and expect to be treated kindly .
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August 2023 by Karen J Granger
Came out this morning to a flat tire, as in flat and resting on the rim. Triple AAA came, put on the little spare, and then I called Big O on Boulder Hwy. Walter said: come on in, we'll take care of you. And that's exactly what they did! Flat tire repaired, little spare was refilled with air and reinstalled at the back of my car, and they sent me on my way. I'll be returning for all my tire needs!
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July 2023 by Rachelle Fryer
Whatever team is working today is horrible; they dont acknowledge you when you walk in and we asked for an oil change and they didnt do the normal inspection of the other fluids or tire pressure and charged $89. Horrible customer service AND they dont care, they talk to you like you are a bother for coming in!
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July 2023 by Jeremy E.
Isabel is so wonderful, we got a great deal, great service and we will recommend this establishment always, thank you.
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June 2023 by Blair McKnight
Appreciate them taking care of me and my truck drives great again with the new tires. Isabel is a top notch employee and takes great care of her customers. Thank you!