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April 2024 by Nik Clay
I brought my mother to this location expecting to have a nice meal with her. We walked in to a fully staffed kitchen and no line. So we made our selections and proceeded to stand and wait to be serviced. As we stood there one employee said that someone would be right with us. We then proceeded to stand and stare at the entire crew standing around laughing and talking while they restocked the prep area. Various employees kept looking at us but none seemed to want to help us. The employee who said someone would be right with us continued to cut up meat for the prep table whilst periodically looking up at us. At a point I asked the employee infront of me if he was going to serve us? The employee never responded nor looked up at me once. We finally announced that we would just leave then since they didn't want to serve us. It wasn't until we got to the door that an employee finally said, wait we can serve you. At that point I was already over the entire experience. They obviously didn't want to serve us or else they would have when I asked them if they were going too. Will not be returning to this location due to terrible customer service.
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April 2024 by Cecilia M.
It bums me out to have to give this place a low review, but I tried to give Cafe Rio another chance... I've only had Cafe Rio one other time many years ago at a different location. I don't remember it being anything to write home about... but as I was running errands this morning and noticed they were open, I decided to stop in for a bite to eat. The decor was actually pretty neat, and I like the colors. It was rather empty, aside from two other people at the counter placing an order. Whoever was helping those customers seemed frustrated with them for whatever reason.. but someone else took my order. He was really nice, actually. Anyway, I'm not very familiar with the menu since I've only been here one other time. I decided to go with a burrito. I chose steak, pinto beans, rice, cheese, and red sauce. I got a side of guacamole and a regular size drink. It came out to over $19.00. So, a few things here.. the first beverage I tried was a green drink (I thought it was cucumber from the look of it), but it wasn't. It was like a limeade. Not bad, but a little too sweet for me.. I rinsed my cup out and decided to give the horchata a shot. The horchata was very thin and plain. It's not exciting. Back to the food. Burrito was not wrapped tightly, so about halfway through, I just ate it with a fork. You will see from my photo that it was leaking from one end before I started eating. IDK what it is.. but this burrito was nothing special. It was so bland. You know when your mouth has that weird taste first thing in the morning before you brush your teeth? lol, IDK how else to explain it, but that's what the rice reminded me of... stinky breath. It was quite a muted meal overall, though. There was no time I thought, "Wow, this red sauce is great. This meat is great." No, nothing was great. I really tried to give this place a chance and I'm sorry to say that I won't be coming back because for over $19.00 I expect the food to taste good. You're better off just finding a Chipotle if you're in the mood for this type of food. At least their items have some flavor..
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April 2024 by Lasurer Leverette
Very tasty food
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March 2024 by Warn
Was already six minutes over on. My DoorDash delivery told me it was gonna be another 10 minutes for rice. Costed me a seven dollar order.
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March 2024 by Morgan T.
Now me and my girlfriend are not really the ones to complain but the food was colder then my parents basement in the winter! Cold food, incompetent employees, and attitude from the staff got me weak. First off, they don't even know their own menu so we out here explaining to them how to make the food. Second they are deaf as hell ain't no reason I have to ask for cheese 9 times damm near at the top of my lungs. Third if you hate your job I don't care I just want my damn food. And the worst part, their tables were dirty. Don't come here 1/10!
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February 2024 by RoxAnna Foudray
Great variety for a different lunch. The shredded chicken is always dry so avoid that...switched to fire grilled chicken and it is a great addition to the meal. Get a salad with the lettuce on the bottom...they put way too much lettuce otherwise. Employees Have trouble when asking for specific food changes. Prices have really gone up.
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February 2024 by Alexis G.
This is the worst cafe Rio I've been to. On multiple occasions, the staff has acted very unprofessional and it seems like they only hire immature teens/early 20s. They completely disregard customers. I usually stop by and order tres leches and I'd say more than half the time they claim that they are "all out." I always took their word for it until one time I asked for a tres leches and the cashier looked startled that I had asked. After a few seconds, he proceeded to say "uhhh let me check" and asked a co-worker if there were anymore tres leches. The co-worker had an attitude and said they do, but if she sells them to us then there wouldn't be enough for them to eat in the back. So I walked out of there empty handed because the employees wanted the tres leches for themselves. Then shortly after that experience, I went back in there another evening to grab tres leches. After my first bite, I could tell there was something off about the dessert. I took another bite and realized there's onions cooked in it. I dug through the rest of it and picked out of ten pieces of onion. It seems like one of the employees deliberately put the onions in it. I haven't been back to cafe Rio since.
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February 2024 by Deborail Morrison
Everything I visit here it's clean, and customer service is on point! Highly recommended!
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February 2024 by Kauai Hawaii
Food is good but this location has probably the slowest service EVER. Staff moves like sloths. I ordered a chicken quesadila and it was basically all cheese. Worst Rio location in
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February 2024 by Brian Olson
Waited a week to post so I wouldn't post angry and be fair. No line and didn't have to wait, but the younger man at the start of the line wasn't exactly happy to see me. Ordered nachos, chips weren't full before adding toppings. Proceeded to put the shredded cheese on before asking if I wanted that or queso. Ended up walking out but went back in instead of driving to another location another 20 minutes away. Manager remade my food and actually listened to what I wanted, but I've had it made better before, which was frustrating also because if you're fixing a problem you expect the details to be paid more attention to. Was offered a free drink due to the issues, when i got to the drink area all the teas and lemonades were empty, area was dirty and sticky. May go back, may not. Haven't decided if the frustration is worth it
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January 2024 by Clay Kuykendall
Food is always good, portions are great! Fresh tortillas are great!
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January 2024 by Khaled Abbushi
Great customer service good food!!!
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January 2024 by Marcya
Good food, reasonable
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January 2024 by Teresa Miller
Had a group in for a birthday party. Good food, good service.
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January 2024 by Rob Sorensen
Staff was friendly and helpful. Food was tasty and reasonably priced. Great place to eat.
