-
November 2023 by Preston Bennes
Popped in here to get a cashier's check. The woman that helped me was friendly and efficient. I was in and out quickly without being rushed. Thanks!
-
October 2023 by Jason Farino
Is there always quick and helpful I've been going here for years and never had any problems it's a good quality bank as far as banks go I mean there's nothing special about a bank but as far as being good or bad it's at least clean and they are able to get you in and out while being friendly which is about the best you can hope for in a bank.
-
May 2023 by Brad B.
I like the customer experience. They aim to please and are patient and willing to tend to my needs.
-
January 2023 by Chad C.
Nice big bank however, there is no drive thru. They only have 1 ATM with no more inside for withdrawal or deposits. The staff are pretty fast with client transaction's and didn't take long to wait in line. They move a little fast then standing in line for the atm. Needs additional atms inside so you are able to withdraw more money.
-
January 2023 by Ed Mendi
Kathy and the rest of the staff here are EXTREMELY helpful. They actually follow up with phone calls. Other GVR branches don't compare. Good job on customer service.
-
November 2022 by A Google User
Skip this location.
-
August 2022 by GameChanger66
Chase is the WORST bank. I'm going to change my bank as soon as I can. They hire incompetent people from third world nations to handle customer service.
-
January 2022 by John T.
This branch is temporary closed and advertised as open online.
-
December 2021 by Jacqui C.
After filling my piggy bank with cash I got from family members every holiday over the years, it was starting to become full. That's when I noticed it was time to "break the bank" and deposit it all. I had about $250 in cash (with one $2 bill). I always use the Chase mobile app to deposit my checks, but having cash on hand required me to visit a branch in person. My closest Chase branch (on Valle Verde) just closed their doors a couple of weeks ago, and after searching around, this Chase happened to be the second closest branch near me. I was helped by Haylee, who was very nice and had excellent customer service skills. When you deposit cash, you are required to show your Nevada ID or your Chase debit card to ensure that there is no fraud involved. They had plenty of other tellers working there as well, which was great to see. I was very happy to have my money deposited by a teller instead of a machine. With Chase my personal bank, this will now be my go to branch location.
-
March 2021 by Spicybigboy1223
They just waste my time and don’t pick up the phone
-
February 2021 by Daniel S.
The Pebble Marketplace Chase In my case, Chase is an appropriate name because every month I am chasing paying off my high interest Chase credit card. The deal is that a couple of years past, I balance transfered to Chase from a competing credit card company a couple of years ago. I haven't used this card in a couple of years and am still paying off the equivalent of a week's worth of dinners at Yummy's Sushi every month. Unfortunately, once a month I have to pay at a Chase branch towards this souvenir of past necessary spending. Fortunately the Bank Tellers at the Pebble Marketplace Chase have been very friendly. Their friendliness saved me $27 (the equivalent of one Yummy Sushi meal) on a late charge. What happened was my due date fell on a Federal Holiday when the bank was closed. At the same time, I was so occupied with work and other matters that the Federal Holiday crossed my mind. At any rate, I asked the Bank Teller to check if Chase implemented a late fee. The teller at the Green Valley at Sunset branch claimed that there was a Federal Holiday grace period. He was wrong! The friendly bank teller here took action. She saw the late fee and without me asking, reversed it. I appreciated that economical act of kindness because $27 saved is $27 earned. Besides friendliness, another reason I more frequently patronize the Pebble Marketplace Chase is that it is in the Pebble Marketplace Shopping Center. This is a nearby shopping center that gives me the convenience of combining errands such as banking at a competitor, shopping in Smiths, taking out Chinese food, and so on. In contrast to the long line exiting the shopping center onto Green Valley Parkway, there has always been a very small line in the spacious banking center leading to the tellers. When it comes to chasing paying off my high interest Chase credit card, I prefer to throw away my hard earned money to a friendly teller. Unless I win lots and lots of money, I have a feeling that I will be back here.
-
February 2021 by Yuri N.
I called my nearest chase bank multiple times, did not pick up. I called this location once, and they picked up right away. I was specifically looking for $2 bills, and they were so accommodating and checked if they had any without hesitation. They also had red envelopes for Lunar New Year and gave me a few extra! The tellers were all so nice!!
-
September 2020 by L D
Phone just rings then says no one can answer.
-
August 2020 by J G.
Not at all happy with Chase. Trying to maintain social distancing and follow other COVID protocols, I wanted to do my banking at 7 AM this Sunday morning away from people, any/all of whom could be asymptomatic Corona Virus carriers/spreaders. I went to five different Chase locations trying to deposit $ into my checking so I could pay bills. NONE of the ATMs were capable of accepting deposits. Ultimately, I was unable to make my deposit and thus my bills will have to wait to be paid. Furthermore, I far than exceeded the 7 cents monthly interest Chase paid me in fuel cost. C'mon Chase, get your sierra together! I'm furious. Your customer service rep I later spoke with in Kuala Lumpur didn't seem to care or perhaps was unable to grasp the situation. And her if name is Lisa, then my name is Bootsy Collins.
-
August 2020 by John G.
Not at all happy with Chase. Trying to maintain social distancing and follow other COVID protocols, I wanted to do my banking at 7 AM this Sunday morning away from people, any/all of whom could be asymptomatic Corona Virus carriers/spreaders. I went to five different Chase locations trying to deposit $ into my checking so I could pay bills. NONE of the ATMs were capable of accepting deposits. Ultimately, I was unable to make my deposit and thus my bills will have to wait to be paid. Furthermore, I far than exceeded the 7 cents monthly interest Chase paid me in fuel cost. C'mon Chase, get your sierra together! I'm furious. Your customer service rep I later spoke with in Kuala Lumpur didn't seem to care or perhaps was unable to grasp the situation. And her if name is Lisa, then my name is Bootsy Collins.
