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January 2025 by G.Q. Mitchell
What a waste of time. I went in during the week to make an appointment for opening an account. I ask the teller to make sure I can deposit the check I received and she said yes. Stayed in town for weekend for the appointment and literally got told the opposite. Then told me if I wanted to still open an account with the cash she seen I had she could do that. Maam why would I open an account with you if you don’t accept the checks that will be put into the account. Went to BofA and didn’t have a problem. I can’t wait to change all my accounts over to another bank not just because this experience but I talked to several people that have had weird experiences with Chase.
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August 2024 by Keli Babcock
ATMs never work !!! In fact chase never has atms that work it’s ridiculous.
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June 2024 by Brandon Na
Best chase experience I’ve had in Las Vegas. Greeted nicely on the way in. Short lines at 4:10p. And the gentleman who helped me jumped to his window as soon as he saw I needed help. He upgraded my account, saved me some fees today and was on my way in a quickie!
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April 2024 by Sela FonotiSatele
I’m so glad Chase location on Boulder and Nellis closed down. My husband went to open up an account. The African American man who helped him was asking him where he was born make sure his not illegal after giving him Social security card drivers license and he was asking for his wife’s ID social Security card everything even though I wasn’t the one opening an account. Made me come all the way there to show all my identifications ???♀️ and then asked me where I was born ?♀️?. Asked me all these personal information if we’re married and when and where we got married ???. It was so weird ? His in the wrong profession lol! After all that he open the account a week later he put a hold on the account because a charge went through with Dillards and they think it’s suspicious transaction it wasn’t it was my husband using his Chase card. ??♀️. He had to go to the location to take the hold off the account. He got tired of it and closed the account. What a weird experience lol!
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March 2024 by Yelly Hwang
Thank you Brian office manager! Got our business done so quickly and effectively!
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February 2024 by Ann J.
Not friendly in the least bit, the tellers just talk to each other and stare at you. Didn't say hello or thank you, ridiculous attitudes with all the ladies and the one gentleman was too busy flirting with the Loomis lady.
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January 2024 by Heather Kozhin
So, 80% of the time, none of the ATMs are working. I am so tired of going there only to turn around and have to drive to a different bank. And if the Outside Atm us not working, the inside atm is not working eitherSave yourself a headache and don't go there if you need the ATM. The staff on the inside is fine, but if you want an ATM, no.
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December 2023 by Aimee Surratt
If I could give -100 stars I would. I was a victim of FRAUD on my account and Chase has done absolutely nothing to help me. The worst possible customer service I've ever dealt with in my life. I'm now out of $4,700 as a single mother of 2 children right before Christmas.
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September 2023 by Tiviona Robinson
Been dealing with them the last 3 days trying to reopen an account. I owe them money which was not an issue I knew I had to pay which I was prepared. I paid the money then was told I couldn’t open an account today return next day. So I did then all the sudden they have two more additional charges that I was unaware of because I paid what I was told I owe the previous day. I also called chase and confirmed the amount on the phone before arrival. They couldn’t tell me much about the charges. However I really excited to be a member of chase bank so I paid AGAIN. The workers are useless there they have to call customer service to help handle things and I had to keep passing the phone back and forth to get things handled. Once paid yet again I was told now I have to make an appointment to open an account that I couldn’t do it again. So day 3 today I go in after making an appointment. For them to tell me they could not open me an account. After I was told that they put in their system the previous day I could open an account. They could not tell me why or give me a number to call. A total waste of my time and poor customer service. I am a hardworking nurse and was treated like I was the local scammer. Chase use to be a great bank I thought but after walking out today it’s very sad to see it’s customer service has had such a decline! I see why people are going the credit union route these days
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July 2023 by Jeff Williams
Lazy tellers that only like talking to each other about social media concerns. Chase needs to hire more professional people instead of miss America wanna be’s
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June 2023 by Victoria Vladimir
The 1 star reviews are pretty funny. I had nothing but stellar customer service here. Everyone is helpful and nice, the ladies working Saturday morning and Thursday evening are fantastic, I made it with 3 minutes to spare and they were so cool about it and helped me out. Made my day!!
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June 2023 by Erica
ATM never works, the last time the atm light above was green buy a white unmaked van was just sitting there so I hunked. It turns out it was a ATM maintenance man and was disrespectful. I had to tell him the ATM light is green, your in a unmarked white van and from the angle you block the whole ATM and drive lane so I couldn't see him doing work I will be closing out my account with chase it is t worth continuing ATM failures and now I get disrespectful attitude from there employees. Plus hard to find a bank with live people that they give they supplies and access to can actually do there job. Just all around horrible. Bank anywhere else.
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June 2023 by darcy silva
The one star is based off of my visit today. I have bank with Chase for a very very long time! Green Valley and sunset location. I went in to deposit a check and also make a withdrawal AJ was just not personable, and honestly I'm okay with that, but she was in such a rush to get me out of there! Unbelievable!! Biden customer service for many many years.
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June 2023 by Spencer Buchlmayer
Go too this bank location on several occasions. The 24 hour atm ? machine space area is clean and the lobby area as well. This bank company was formerly named Washington mutual in the old days than it got it’s named changed to chase bank ?!
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June 2023 by Corina D
Tanya was super helpful with making sure my account was up to date after a fraud scare. Thank you for your patience and concern.
